Server Version#: Version 1.24.4.5081
Player Version#:
Hello Plex Support,
I’ve been banging my head against this for 3 days now. I have a PMS that contains a good amount of 4k material I watch it at home on a Shield Pro in direct mode, and at my GF’s house on a Shield Pro transcoding at 12mbit.
After being super stable for almost a year, it now will not play anything without pauses. And it doesn’t matter what bitrate I pick.
I’ve never had to look at the logs before - looking at them now (and with a bit of research) I can see that the transcode speed is consistently dropping under 1. So that’s a problem. It’s a 16 core Threadripper 1950x with 128 GB pulling off local storage.
I have tried this both with hardware encoding and without (Nividia M2000) - historically I have run only software because of the blurb about higher quality and I had the cpu power to just crank it out.
Interestingly, the boxes overall CPU usage never goes over 20% - the transcoder seems to hang out around 7-11% (guessing on that one) and I do remember it would hammer the CPU’s for periods of time when transcoding 4k.
It’s almost like it’s kicked over to single threaded encoding.
I have ruled out any bandwidth problems - and I have seen the pauses on my shield pro, 2021 ipad, 6 core I7 laptop, etc - so it doesn’t seem to be related to the player.
Hopefully someone can point me in the right direction 
Thanks in advance - and please let me know if I can provide something other then the debug logs!
-JBPlex Media Server Logs_2021-10-08_13-57-24.zip (1.3 MB)
