Suddenly getting the "playback has stopped because the connection to the Plex Media Server has been lost" error on the exact same media file that was working yesterday

General Discussions
1

Yesterday watching: no problem
Today watching withouth changing anything: “playback has stopped because the connection to the Plex Media Server has been lost”

I didn’t change anything whatsoever, nothing and suddenly this happens…

I’ve turned on server logging and attached the logs, no clue what to make of this:
plex_network_logging.txt (1.2 MB)

2

I had this issue, I had to go into settings and turn off the new player. Worked fine since.

2 Likes
3

Same here. I really like the new player interface, but it seems to be the issue for me as well.

4

I’m getting this now as well and I cannot find (in the android app, 7.26.0.14578) where to disable the new player. Can anyone provide a pointer please? Under settings/advanced/player or settings/experience I don’t see an option that’s related to enable/disable of this player.

5

Want to add it’s occurring on the Shield now as well, for files that worked just fine a few weeks ago.

6

Found the option on the Shield and it solved the problem, the option doesn’t seem to exist on the mobile app.

7

Indeed, after turning of the new player (again) I didn’t experience the issue anymore. I had already turned that off because I don’t like using it, but for some reason the setting was reversed…

8

Sorry, I don’t know about the mobile app. I use Plex on Android TV and there it’s easy to find.

9

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.