Support please for DVR errors - partial recordings

[RuleZero]

Hello, please can I have some support with why I am getting occasional failed or partial recordings.

I attach the log files, here are some clues in the logs:

Jan 28, 2021 21:55:13.982 [6444] ERROR - [Grabber/c44a941ebefc4a2a4d8ca979f418a57fec153adf] Failed to start session.

Jan 28, 2021 21:55:13.982 [6444] ERROR - [Grabber/c44a941ebefc4a2a4d8ca979f418a57fec153adf] Recorder: Unable to create transcode session or session failed to start.

Jan 28, 2021 21:55:13.982 [6444] ERROR - [Grabber/c44a941ebefc4a2a4d8ca979f418a57fec153adf] Recorder: Error 12 (There was a transcoder error) starting the record, shutting things down.

Whilst looking through the logs, I also see a lot of this, what does it mean?

Jan 28, 2021 21:55:58.886 [5584] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:22/metadata/plex%3A%2F%2Fshow%2F5fc6ac8da7560c002d5b1580

ThanksPlex Media Server Logs_2021-01-29_10-20-38.zip (7.3 MB)

[RuleZero]

Bump?

[RuleZero]

Bump please.

[RuleZero]

Hello, are there any Plex staff that can point me in the right direction to get support with this please?

[RuleZero]

Bump again

[RuleZero]

Same issue this week with the program called ‘Back’. Can I have some tech support please?

[pl_5309]

Do have the DVR setting for your HDHomerun Quattro “CONVERT VIDEO WHILE RECORDING” set to transcode?

What processor is in that server, it may just be too weak for Plex’s version of DVR.

[RuleZero]

Hi, No, I don’t have it set to transcode.

The CPU is a Core 2 duo dual core. I don’t transcode anything, all direct record and play. I don’t think the CPU would be related to the error messages?

[kamhouse]

I have a similar problem of partial recordings in Plex and it usually happens when there are small (or big) glitches in the broadcast reception. I’ve only seen it happen about three times in the last couple months.

I have a parallel system with another HDHomeRun device and the Channels DVR software that records the full episodes. So I think it is a problem with the Plex DVR rather than simply my reception being too bad.