Server Version#: 1.15.1.710
Player Version#: 3.83.1
I had an issue with Plex where I had to wipe everything and reinstall it. Fairly recently, I noticed that if I switch a user, I can’t connect back to the server and get the following message…
The server “undefined” is unreachable. Make sure it’s running, double check your network, and try again.
If I refresh the page, everything works fine and I’m able to connect as that switched user. I dug through the debug logs and nothing stands out as abnormal, but i saw a warning not to post the debug logs here. I even grep’ed for fail and nothing came back in the logs.
I saw a post that said to go into the preferences and remove the token, username, user email, and something else…then go back onto the server, pull up the plex page as localhost and re-authenticate to it. I did this but it didn’t seem to make a difference.
Just wondering if anybody has experienced this or have any further ideas.
Exact same issue here. Started after a clean install of Windows last night.
Presumably I was running an older version of PMP prior.
Recent convert to Plex from Kodi, so issue may have gone unnoticed before this time.
Issue only occurs when switching users from within PMP and appears to affect both the Windows and Android apps.
Switching to a second home user occasionally returns the ‘server undefined’ error.
When this occurs, my PMS appears twice in the ‘available sources’ dropdown menu in the top left corner.
Closing and opening PMP, selecting the user from the login screen does not present this issue.
Update on issue. Currently, switching to home user and switching back to primary user will cause the "server ‘undefined’ is unreachable and ‘no soup for you’ errors.
Thanks for the response. Attached are my logs with verbose and debug turned on. As a point of reference…
Around 14:55:25 I switched the user from the admin user to home and back to admin again. It worked fine
Around 14:56:40 I went into the “Settings” → “General” (part where you check the debug log box) and the server goes “No Soup For You” and the bar on the side is now missing a lot of options. Hit the Home button and says the no soup for you.
Around 14:57:32.287 I hit the home button again and still coming back with the no soup for you and no servers found.
At 14:58:01 I hit the reload button inside of chrome to reload the page. I chose the root/admin user and things work again.
The absolute only thing that I had issues with was the ports. I don’t want plex to manage my firewall rules so I manually specified 32400 but I always have the green lock and 'fully accessible outside your network" under the remote access. I also have specified my outside interface NIC for the “Preferred network interface” because my server has a couple interfaces that are for internal use and for docker. (Plex doesn’t run in docker though, it runs on the host system/bare metal).
I’m also using Ubuntu 18.04 x64 for Plex. I saw the other poster was using Windows but I’m on Linux.
Interesting enough that when I have the issue I also see two of my servers listed in the drop down box, both pointing to the same endpoint URL, and this also is where I get the issue. When there’s one server listed in there after I re-login, then everything works fine.
I also find it interesting that we’re having similar issues but on different platforms (Windows vs Linux).
Also having the same issue but the logs seem to provide sensitive information like ip address. Is there anyway I can provide them to you not in the forum but by chat?
I had a similar, maybe the same, issue with my managed users after reinstalling my server (after a clean Windows 10 install). On the device not connecting the user to my server, I signed in as me, logged out of my Plex account, and logged back in, then switched to the managed user having an issue: this worked on a couple of different Rokus (with different managed users), an Android phone and an iPad.
