Can't login after logout

Plex Media Server Desktops & Laptops
1

Server Version#:

Hey guys. I just signed out on my computer and when trying to log back in it couldn’t find my server anymore.

It said the server needs to be assigned to my Plex account (Please see the following image)

Plex1
Plex1851×92 36.4 KB

But after clicking the notification and on “login” (server) just nothing happens and the circle keeps spinning forever (Image 2)

Plex2
Plex2874×223 112 KB

What I’ ve tried is to sign out (of all devices) to have a new Plex Online token generated and it did generate a new one, but the outcome is the same.

Could anybody help me with that? I would be desperate if my server was gone :frowning:

EDIT: Wheel still spinning :slightly_frowning_face:

2

Forget this post. May be deleted. I’ve tried for over an hour now and all of a sudden it worked without any further ado lmao. Holy Pleccaroni

3

This often happens if your server cannot contact plex.tv
Check the server’s online connection and/or move over to use DNS server from Google (8.8.8.8)

1 Like
4

Hey Otto!

Thanks for joining. Everything seemed to work well, but after upgrading to the latest beta PMS it seems even worse than before. Now Plex Web doesn’t recognize my running server at all and I get “ERROR_Connection refused” on any web UI (Remote, local). What can I do now? :frowning:

5

I’ve recovered Plex from another SSD when clean installing my Windows OS. The question is probably dumb, but could that have something to do with that? Most definitely right? :frowning_face:

@OttoKerner I also set my router’s DNS address to the one you suggested. It’s stuck and says “Your server is unreachable” with a red triangle :cry:

Could it have something to do with the recovering of the entire server from the old solid state drive? Maybe that some sort of machine ID is not matching … idk… the PlexOnlineToken or something? Or whatever? :smiley:

EDIT 723: Okay! It’s working now locally but not remotely. When I’m accessing my server via app.plex.tv it will only show my old server, not the new one (the old one was just called Version 1 and the new one Version 2, but remotely it shows “Version 1”, when on the home screen. Any help now? :smiley:

Another EDIT: The CertificateUUID Entry in the PMS Registry is empty. Could that cause anything? Sorry for all the spamming. I just want it to run as smoothely as everybody including me on my server was used to

6
  1. make sure that your current windows user account has full access permissions to all files, folders and subfolders in the Plex data folder
  2. Reinstall the server version manually:
  • Stop/quit/end Plex Server with the tray icon
  • deinstall Plex Server with the regular ‘Apps’ control panel of Windows (do not use 3rd party ‘Uninstaller’ software like Revo etc.)
  • for safety, reboot Windows
  • download the installation exe of the newer version and install it
  1. perform this procedure to force a re-authentication with plex.tv: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/
7

Thank you sooo much Otto! These entries to be deleted were exactly what I was looking for!! I just didn’t know which ones would need to be refreshed. After following all of your steps my server is available from any connection and running again.

Thanks for saving my setup for the bazillionth time Otto. Hail, Plex Senpai! <3

8

@OttoKerner

If you could help me with the root cause of the issue as well, that would be fantastic! After setting up my apps again, I was greeted with 2x the same server (both version 2) and I believe that there’s something going pretty wrong in the background. For instance, my Tautulli is showing every library twice, so I was assuming right away, that there has to be some leftovers from my previous installation (The same server [recovered], different OS version). Does anything easy come to your mind on how to get around that? I literally have no idea how I would be able to determine how to have the previous installation deleted

9

Sorry, I can’t tell you anything about Tatulli.

10

Nono! Don’t get me wrong :smiley_cat: I mean from whatever Plex app I logged in right now after following your steps, I had 2 servers to choose from, both with the same name.

Tautulli was just the indicator for me that there has to be something wrong with the installation, as I had twice the libraries, that’s why I thought I might have something installed not properly - and that seems to be true, or why would I have 2 times the same server in any Plex apps? Sorry if I’m not clear enough ugh

11

Since you did bring not over the registry keys from the old hard drive, there was a new machine ID created at plex.tv
Which basically means: a new server is added to your account.
I have now deleted your older machine from your account, but you can do so yourself in the future, at: https://app.plex.tv/desktop#!/settings/devices/pms
After this, you’ll need to force your clients to fetch your current list of server from plex.tv again and don’t use cached information.
The quickest way to do this is to ‘switch users’.

(If you don’t have any users in your Plex Home, which you could use to switch, you can either wait for the clients to refresh on their own or
sign out the client from your plex account and then sign back in.)

12

Oh wow :laughing: I didn’t know you could actually into people’s accounts, good stuff! So is there anything I need to do now too or is everything set-up with you having the old server removed?

Thank you so much again for all your help! A true lifesaver you are!

13

Nope, all should be good now – provided you have read the rest of my last post.

14

Yeah I did log-out and log back in :slight_smile: You’re the man! If you have a “Festanstellung” for Plex, request a salary increase, kind regards 1000s of users!

15

Mhh @OttoKerner I logged out of my Fire TV Stick and logged back in, but I still have the server twice :slightly_frowning_face:

Maybe I should log out, delete the app’s cache and try again? Will do so now hehe

16

@OttoKerner

I still have both servers on several Plex apps. Isn’t there a way to have the machine ID deleted and…idk…add it manually to the Registry?

17

For the Tautulli duplicate entries if it’s still happening.

1 Like
18

Oh very good! That did the trick, thank you very much! <3

1 Like
19

Otto diLotto? Do you have any idea :see_no_evil:

20

@OttoKerner if you wouldn’t mind having a deeper look into this. I’m at the same issue again, even though I thought I had it fixed :sob: