Server Version#: 1.22.0.4163
Player Version#: N/A
So I had been running the latest Synology Plex Update & I decided to update to Plex 1.21.4.4079 (I wish I hadn’t) for whatever reason my existing plex settings were lost so I.
Switched DLNA back on.
and I eventually found out I had to change the permissions for my media folders in Synology control panel so they now look like this:
we use WD Live devices to play our media (yes I know they are old, no I am not interested in replacing them at this point) using DLNA server.
Anyway everything seemed to be working after that I had watched a few movies & TV shows all good. Then last night suddenly the WD started saying
“Unable to play the selected file. Please see the User Manual for a list of supported file formats”
Now I will mention the files play from from the plex wed interface player so the files are fine.
So I thought ok this must be a transcoding issue, so this morning I checked the DLNA logs and found errors relating to the system being unable to access the transcode folder or transcode locally. so I checked the synology permissions on the plex folder & sure enough it was set to read only (despite this there are transcode folders created in the plex folder since I did the upgrade) so I changed them so plex had read write permissions to its own folder which eliminated the error from the log but did not stop the WD Live TV from saying:
“Unable to play the selected file. Please see the User Manual for a list of supported file formats”
I noted there was a plex upgrade available to i upgraded to PlexMediaServer-1.22.0.4163 in hopes there was some bug fix or something, no such luck. so here is what happens now when I try to play the episode in question.
Mar 13, 2021 11:11:25.436 [0x7fcdba5a1700] DEBUG - HEAD for http://10.1.1.3:32469/object/3d3537de3c09b32b3543/file.ts
Mar 13, 2021 11:11:25.436 [0x7fcdba5a1700] DEBUG - Mapped client to profile Western Digital TV Live using header User-Agent: INTEL_NMPR/2.1 DLNADOC/1.50 dma/3.0 alphanetworks
Mar 13, 2021 11:11:25.437 [0x7fcdba5a1700] DEBUG - Mapped object 3d3537de3c09b32b3543 to /library/metadata/8870 part 0 on server
Mar 13, 2021 11:11:25.437 [0x7fcdba5a1700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/8870
Mar 13, 2021 11:11:25.437 [0x7fcdba5a1700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/metadata/8870
Mar 13, 2021 11:11:25.528 [0x7fcdba5a1700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/metadata/8870
Mar 13, 2021 11:11:25.528 [0x7fcdba5a1700] DEBUG - Caching document http://127.0.0.1:32400/library/metadata/8870 as a24173179ab788e1cff99878f9f2dbad0ea9a5c1
Mar 13, 2021 11:11:25.529 [0x7fcdba5a1700] DEBUG - Serving up item /library/metadata/8870 part 0
Mar 13, 2021 11:11:25.558 [0x7fcdba5a1700] DEBUG - MDE: Selected protocol http; container: mpegts
Mar 13, 2021 11:11:25.558 [0x7fcdba5a1700] DEBUG - MDE: analyzing media item 8059
Mar 13, 2021 11:11:25.558 [0x7fcdba5a1700] DEBUG - MDE: E2 - That Day: The Fall of Shiganshina, Part 2: selected audio stream is not the first audio stream and direct play stream selection is not enabled
Mar 13, 2021 11:11:25.559 [0x7fcdba5a1700] DEBUG - MDE: E2 - That Day: The Fall of Shiganshina, Part 2: selected media 0 / 8059
Mar 13, 2021 11:11:26.335 [0x7fcdbae6b700] DEBUG - GET for http://10.1.1.3:32469/proxy/bbddc19213855fc52b9e/albumart.jpg
Mar 13, 2021 11:11:26.336 [0x7fcdbae6b700] DEBUG - Mapped client to profile Western Digital TV Live using header User-Agent: ALPHA Networks/CTID
Mar 13, 2021 11:11:26.369 [0x7fcdbae6b700] DEBUG - Proxied GET to http://127.0.0.1:32400/photo/:/transcode?format=jpg&height=512&url=http%3A%2F%2F127%2E0%2E0%2E1%3A32400%2Flibrary%2Fmetadata%2F8870%2Fthumb%2F1614943424&width=512: HTTP/1.1 200
Mar 13, 2021 11:11:26.370 [0x7fcdbae6b700] DEBUG - Responding HTTP/1.1 200
Mar 13, 2021 11:11:27.167 [0x7fcdba5a1700] DEBUG - Proxied HEAD to http://127.0.0.1:32400/video/:/transcode/universal/start?audioBoost=100&directPlay=0&directStream=1&directStreamAudio=1&path=%2flibrary%2fmetadata%2f8870&session=2425671e2675f52009f8e45c1b2f4bc6721a3bc0&subtitleSize=100&videoQuality=74&videoResolution=1920x1080: HTTP/1.1 200
Mar 13, 2021 11:11:27.168 [0x7fcdba5a1700] DEBUG - Responding HTTP/1.1 200
Mar 13, 2021 11:11:27.188 [0x7fcdba5a1700] DEBUG - GET for http://10.1.1.3:32469/object/3d3537de3c09b32b3543/file.ts
Mar 13, 2021 11:11:27.189 [0x7fcdba5a1700] DEBUG - Mapped client to profile Western Digital TV Live using header User-Agent: INTEL_NMPR/2.1 DLNADOC/1.50 dma/3.0 alphanetworks
Mar 13, 2021 11:11:27.189 [0x7fcdba5a1700] DEBUG - Mapped object 3d3537de3c09b32b3543 to /library/metadata/8870 part 0 on server
Mar 13, 2021 11:11:27.189 [0x7fcdba5a1700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/8870
Mar 13, 2021 11:11:27.189 [0x7fcdba5a1700] DEBUG - Cache hit for document http://127.0.0.1:32400/library/metadata/8870
Mar 13, 2021 11:11:27.189 [0x7fcdba5a1700] DEBUG - Serving up item /library/metadata/8870 part 0
Mar 13, 2021 11:11:27.200 [0x7fcdba5a1700] DEBUG - Proxied GET to http://127.0.0.1:32400/video/:/transcode/universal/start?audioBoost=100&directPlay=0&directStream=1&directStreamAudio=1&path=%2flibrary%2fmetadata%2f8870&session=2425671e2675f52009f8e45c1b2f4bc6721a3bc0&subtitleSize=100&videoQuality=74&videoResolution=1920x1080: HTTP/1.1 200
Mar 13, 2021 11:11:27.201 [0x7fcdba5a1700] DEBUG - Responding HTTP/1.1 200
Mar 13, 2021 11:11:27.582 [0x7fcdbae6b700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/timeline?containerKey=%2Flibrary%2Fmetadata%2F8870&duration=1452084&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F267440%2F1%2F2%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F8870&ratingKey=8870&report=1&state=playing&time=1000&X-Plex-Device=Western%20Digital%20TV%20Live&X-Plex-Device-Name=Western%20Digital%20TV%20Live&X-Plex-Product=DLNA
Mar 13, 2021 11:11:27.594 [0x7fcdba5a1700] DEBUG - GET for http://10.1.1.3:32469/object/3d3537de3c09b32b3543/file.ts
Mar 13, 2021 11:11:27.594 [0x7fcdba5a1700] DEBUG - Mapped client to profile Western Digital TV Live using header User-Agent: INTEL_NMPR/2.1 DLNADOC/1.50 dma/3.0 alphanetworks
Mar 13, 2021 11:11:27.594 [0x7fcdba5a1700] DEBUG - Mapped object 3d3537de3c09b32b3543 to /library/metadata/8870 part 0 on server
Mar 13, 2021 11:11:27.595 [0x7fcdba5a1700] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/8870
Mar 13, 2021 11:11:27.595 [0x7fcdba5a1700] DEBUG - Cache hit for document http://127.0.0.1:32400/library/metadata/8870
Mar 13, 2021 11:11:27.595 [0x7fcdba5a1700] DEBUG - Serving up item /library/metadata/8870 part 0
Mar 13, 2021 11:11:27.605 [0x7fcdba5a1700] DEBUG - Proxied GET to http://127.0.0.1:32400/video/:/transcode/universal/start?audioBoost=100&directPlay=0&directStream=1&directStreamAudio=1&path=%2flibrary%2fmetadata%2f8870&session=2425671e2675f52009f8e45c1b2f4bc6721a3bc0&subtitleSize=100&videoQuality=74&videoResolution=1920x1080: HTTP/1.1 200
Mar 13, 2021 11:11:27.605 [0x7fcdba5a1700] DEBUG - Responding HTTP/1.1 200
Mar 13, 2021 11:11:27.708 [0x7fcdbae6b700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/timeline?containerKey=%2Flibrary%2Fmetadata%2F8870&duration=1452084&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F267440%2F1%2F2%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F8870&ratingKey=8870&report=1&state=playing&time=1000&X-Plex-Device=Western%20Digital%20TV%20Live&X-Plex-Device-Name=Western%20Digital%20TV%20Live&X-Plex-Product=DLNA
Mar 13, 2021 11:11:27.708 [0x7fcdbae6b700] DEBUG - TimelineClient: request returned 200
Mar 13, 2021 11:11:27.708 [0x7fcdbae6b700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/timeline?containerKey=%2Flibrary%2Fmetadata%2F8870&duration=1452084&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F267440%2F1%2F2%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F8870&ratingKey=8870&report=1&state=stopped&time=1000&X-Plex-Device=Western%20Digital%20TV%20Live&X-Plex-Device-Name=Western%20Digital%20TV%20Live&X-Plex-Product=DLNA
Mar 13, 2021 11:11:27.728 [0x7fcdbae6b700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/timeline?containerKey=%2Flibrary%2Fmetadata%2F8870&duration=1452084&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F267440%2F1%2F2%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F8870&ratingKey=8870&report=1&state=stopped&time=1000&X-Plex-Device=Western%20Digital%20TV%20Live&X-Plex-Device-Name=Western%20Digital%20TV%20Live&X-Plex-Product=DLNA
Mar 13, 2021 11:11:27.728 [0x7fcdbae6b700] DEBUG - TimelineClient: request returned 200
Mar 13, 2021 11:11:27.972 [0x7fcdbae6b700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/timeline?containerKey=%2Flibrary%2Fmetadata%2F8870&duration=1452084&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F267440%2F1%2F2%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F8870&ratingKey=8870&report=1&state=playing&time=1000&X-Plex-Device=Western%20Digital%20TV%20Live&X-Plex-Device-Name=Western%20Digital%20TV%20Live&X-Plex-Product=DLNA
Mar 13, 2021 11:11:28.346 [0x7fcdbae6b700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/timeline?containerKey=%2Flibrary%2Fmetadata%2F8870&duration=1452084&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F267440%2F1%2F2%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F8870&ratingKey=8870&report=1&state=playing&time=1000&X-Plex-Device=Western%20Digital%20TV%20Live&X-Plex-Device-Name=Western%20Digital%20TV%20Live&X-Plex-Product=DLNA
Mar 13, 2021 11:11:28.347 [0x7fcdbae6b700] DEBUG - TimelineClient: request returned 200
Mar 13, 2021 11:11:28.555 [0x7fcdbae6b700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/timeline?containerKey=%2Flibrary%2Fmetadata%2F8870&duration=1452084&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F267440%2F1%2F2%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F8870&ratingKey=8870&report=1&state=stopped&time=1000&X-Plex-Device=Western%20Digital%20TV%20Live&X-Plex-Device-Name=Western%20Digital%20TV%20Live&X-Plex-Product=DLNA
Mar 13, 2021 11:11:28.567 [0x7fcdbae6b700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/timeline?containerKey=%2Flibrary%2Fmetadata%2F8870&duration=1452084&guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F267440%2F1%2F2%3Flang%3Den&key=%2Flibrary%2Fmetadata%2F8870&ratingKey=8870&report=1&state=stopped&time=1000&X-Plex-Device=Western%20Digital%20TV%20Live&X-Plex-Device-Name=Western%20Digital%20TV%20Live&X-Plex-Product=DLNA
Mar 13, 2021 11:11:28.568 [0x7fcdbae6b700] DEBUG - TimelineClient: request returned 200
I also noted that the plex permissions on synology seem to have changed again with this update ?
I really hope someone can see what is wrong here and help me out as I am seriously over this, everything was working fine & now has just hit the dirt for no reason.