Synology plex Server connection issues to dash and ONLY tv app

[maatsche]

Hi there,

I recently updated my plex server is from DSM 6 to DSM7 on my synology NAS.

After the update I had to manually update Plex server on my NAS.

Somehow the update screwed up my library and I deleted plex server and started from scratch. I signed out ALL authorised devices to delete any references to the old plex server.

I then recreated all libraries and also shared it with another plex account.

Now I’m able to access my libraries locally via the plex media player app on my Apple TV, fire tv stick and through the web browser.

I can also remotely access plex server and libraries through IOS plex media app and web browser.

So far so good… HOWEVER:

After the update I cannot connect to my media server with my LG smart tv plex app anymore.

The LG smart tv is at a remote location, but used to work prior to the update.

Also plex dash IOS app won’t connect to the server anymore.

I’ve already updated the tv webOS and plex app on my LG still no connection to the server.

I also reset, sign in/out the app multiple times without success.

I also tried accessing the server with an alternative plex client on my smart tv without success.

However using the same internet connection I can access my plex server remotely via web browser and iOS plex media player app…

I have no idea what else to try …

Any help would be greatly appreciated.

Thank you

App Versions:
Plex Media Server Synology on DSM7: 1.25.1.5286-7000 –LIFETIME SUBSCRIPTION

Plex Media Player LG on webOS (Platform 4.9.0): 5.29.1 –NOT WORKING
Plex Dash IOS: 1.0.1 –NOT WORKING

Plex Media Player macOS: 4.29.2 –WORKING
Plex Media Player IOS: 4.29.2 –WORKING

[ChuckPa]

@maatsche

After the update I cannot connect to my media server with my LG smart tv plex app anymore.

The LG smart tv is at a remote location, but used to work prior to the update.

Also plex dash IOS app won’t connect to the server anymore.

I’ve already updated the tv webOS and plex app on my LG still no connection to the server.

When is the last you played on the LG ? Some time before Sept 30?

Important information about Plex for smart TVs after September 30, 2021

UPDATE: It appears that all Tizen-based Samsung sets are likely affected by the cert change and will thus need the app and server configured to allow insecure connections. On September 30, 2021, some older smart TVs (some Samsung, LG, Vizio, Hisense, and other unsupported TV platforms) will no longer be able to use secure connections to communicate with Plex Media Servers. These devices are no longer supported by their manufacturers, and won’t be receiving an update needed to continue making se…

Details:

Product	Platform	Platform Version	App Version
Plex for LG	webOS	All versions lower than 5.0
Plex for LG	NetCast	All versions
Plex for Samsung	Tizen	All versions
Plex for Opera TV	Opera TV Store	All versions
Plex for Smart TVs	netgem	All versions
Plex for TiVo	TiVo	All versions
Plex for VIDAA	VIDAA		All versions lower than 5.0

The solution for those devices on your LAN

1. In the app, try relaxing the secure setting. (some app versions have this)
2. Settings - Server - Network - Show Advanced
3. Try setting from REQUIRED to Preferred … This allows fallback.

This failing.

1. Add the IP of those devices which cannot connect securely anymore to connect without authentication. Be careful not to have any leading or trailing spaces.
   
   
2. Change REQUIRED to PREFERRED if you have it set to required.
3. SAVE the changes.
4. Restart the TV apps.

For those which are remote,

1. Enter their WAN IP (if it’s static). Enter their subnet (if safe to do so – usually only safe in rural areas)
2. Else, setup a DDNS for their location and enter the DDNS name instead.