Synology plex Server connection issues to dash and ONLY tv app

[ChuckPa]

@maatsche

After the update I cannot connect to my media server with my LG smart tv plex app anymore.

The LG smart tv is at a remote location, but used to work prior to the update.

Also plex dash IOS app won’t connect to the server anymore.

I’ve already updated the tv webOS and plex app on my LG still no connection to the server.

When is the last you played on the LG ? Some time before Sept 30?

Important information about Plex for smart TVs after September 30, 2021

UPDATE: It appears that all Tizen-based Samsung sets are likely affected by the cert change and will thus need the app and server configured to allow insecure connections. On September 30, 2021, some older smart TVs (some Samsung, LG, Vizio, Hisense, and other unsupported TV platforms) will no longer be able to use secure connections to communicate with Plex Media Servers. These devices are no longer supported by their manufacturers, and won’t be receiving an update needed to continue making se…

Details:

Product	Platform	Platform Version	App Version
Plex for LG	webOS	All versions lower than 5.0
Plex for LG	NetCast	All versions
Plex for Samsung	Tizen	All versions
Plex for Opera TV	Opera TV Store	All versions
Plex for Smart TVs	netgem	All versions
Plex for TiVo	TiVo	All versions
Plex for VIDAA	VIDAA		All versions lower than 5.0

The solution for those devices on your LAN

1. In the app, try relaxing the secure setting. (some app versions have this)
2. Settings - Server - Network - Show Advanced
3. Try setting from REQUIRED to Preferred … This allows fallback.

This failing.

1. Add the IP of those devices which cannot connect securely anymore to connect without authentication. Be careful not to have any leading or trailing spaces.
   
   
2. Change REQUIRED to PREFERRED if you have it set to required.
3. SAVE the changes.
4. Restart the TV apps.

For those which are remote,

1. Enter their WAN IP (if it’s static). Enter their subnet (if safe to do so – usually only safe in rural areas)
2. Else, setup a DDNS for their location and enter the DDNS name instead.