Server Version#: 1.19.1.2645
After upgrade to 1.19.1.2645 I’m seeing the following error once per hour in my syslog:
Apr 16 12:21:26 ***** Plex Media Server[1303]: getnameinfo() failed : Unknown error
Need more information please.
Are you redirecting all logging to syslog?
If not, may I please have the normal DEBUG log files ZIP obtained from Settings - Server - Troubleshooting - Download Logs ?
I haven’t made any explicit changes to redirect logging, these errors are appearing in syslog which is the default logging for this server. I’m not sure if that qualifies as “redirecting all logging to syslog” or not.
Looks like there are corresponding entries in the Plex Media Server.log at the same timestamps with the following error:
Apr 16, 2020 13:21:27.605 [0x7f8fe0ff9700] ERROR - Error issuing curl_easy_perform(handle): 3
Apr 16, 2020 14:21:27.294 [0x7f8fe1ffb700] ERROR - Error issuing curl_easy_perform(handle): 3
You do have VERBOSE logging enabled – PLEASE turn that back off. It makes our job a lot harder. It also shortens the amount of data the log buffer (fixed at 50MB) can retain. The default is DEBUG ON, VERBOSE OFF. With Verbose on, every click packet exchange is logged. It’s overwhelming unless diagnosing a client handshake problem. Thanks.
I tried going through your logs.
I’m sorry, I just can’t do it.
Would you mind changing back to default logging then restarting PMS and recreating?
Thanks.
I see something trying to play … almost continuously. Start/stop/start/stop – separated by milliseconds. It makes no sense to me.
I later see a section of normal playback activity.
Interspersed, I see the scanner running.
The logs then end.
Is the correct?
No. I’m not aware of any clients attempting to play anything. This server is idle 90% of the time and is used occasionally for watching video. The syslog errors occur within 1 second of these errors in the Plex logs:
Apr 17, 2020 09:23:59.362 [0x7f1816ffd700] ERROR - Error issuing curl_easy_perform(handle): 3
Apr 17, 2020 10:23:59.360 [0x7f178bff7700] ERROR - Error issuing curl_easy_perform(handle): 3
I don’t really care if these errors happen as they don’t have any impact on my ability to use Plex as far as I can tell. I just want them to stop spamming my syslog.
I run a local-only server without a logged-in plex account (I don’t need the functionality that comes with login and don’t want plex getting my data/history). Ultimately, the solution to this seemed to be:
Create plex account.
Login and claim server.
Disable remote access.
Logout of plex account.
Since doing this I no longer get the syslog errors from whatever lookup the server was trying to do. Remote access wasn’t available before but there were some greyed-out settings on that page. After doing the above, the settings don’t appear at all.
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