Server Version#: PlexMediaServer-1.42.2.10156-f737b826c-x86_64_DSM6 Player Version#: Version 4.147.1 DS412+ DSM 6.2.4-25556 Update 8 My plex has had no issues leveraging video on my Synology NAS, but all of a sudden, Plex can’t view my video files. Strangely, it works on one TV only and for one …

On DSM 6, the Plex user is still Plex. Only on DSM 7, were we forced to change user class and name In the How-To, I show for DSM 7 (PlexMediaServer user) For DSM 6, you do the same procedure for Local User Plex The same permissions and Apply to this folder, sub-folders, and files checkbox…

Thank you @ChuckPa , but the plex account seems to have the correct permissions: [Screenshot 2025-10-08 171236] [Screenshot 2025-10-08 171707] Yet, when I browse to Plex, it acts like the media server isn’t even installed (unless it’s the one user I mentioned and only on one TV). I’ve SSHd into …

Control Panel - Shared Folder Highlight the desired shared folder EDIT it Permission tabl Change “Local Users” → “System Internal User” [Screenshot from 2025-10-08 17-35-39]

@ChuckPa , thank you. That’s in my original post, the PlexMediaServer name is not listed which I assume is the real culprit, but I don’t know how to fix it.

How it all works on Synology: DSM 5 & 6 – Username: Plex – Shared Folder: /volume1/Plex DSM 7 – Username: – NOT USED – – System Internal User: PlexMediaServer – Shared Folder: /volume1/PlexMediaServer Because of Synology’s design: System Internal User will not exist until the packag…

@ChuckPa These permissions changes were done on the internal Synology folder “video” I guess Plex doesn’t really like that! :wink: @bgershkoff Do not use the system folder" “video” for Plex (this is a system folder). I would not mess there witch the permissions. Create a separate folder called “…

[image] bgershkoff: My plex has had no issues leveraging video on my Synology NAS, but all of a sudden, Plex can’t view my video files. Strangely, it works on one TV only and for one of my extra plex accounts (not synology and not my primary account), but that account doesn’t work on any other t…

Thank you both @Fluamsler and @ChuckPa . After spending way too many hours troubleshooting and trying everything through SSH, I finally got Plex running again. I ended up doing a factory reinstall on the NAS (keeping my files intact), and even though a fresh install of Plex failed to launch the firs…

“System Internal User” PlexMediaServer account doesn't exist

Plex Media Server

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“System Internal User” PlexMediaServer account doesn't exist

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