That is weird, and if you start playback again does it start as 1080p or 4k?
Hi, I’m also a TCL 4K TV (TCL 65P631) owner who is having this exact issue.
I never thought about reporting the issue since I found a fix in the early stages, which is also explained by @hidaba
If I start remote media that’s 4K, the TV can’t seem to play it, and gives the “bitrate/resolution…” message in the playerinfo and continues to play the media in 1080p transcoding.
So changing it to “convert automatically” and then back to “original” sets the playback to direct play and 4K… weird
TCL TV logging.txt (237.1 KB)
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Only if is started, if I stop and after I make restart o start it’s set again to 1080
Is your TV hardwired to your local network? This TV only has a 100 Mb Network port. That’s probably the reason why the TV is only using 10 MB upstream. In fact, most android TV does too. Using Wi-Fi might be faster.
The issue isn’t related to the network speed. As I mentioned earlier, when I switch to convert (transcode) and then back to original, the TV plays the content at its original bitrate via Directplay without any issues. The TV is connected to the 5GHz Wi-Fi network, with a 1Gbit downstream, and is less than 4 meters from the router. The problem lies with Plex misidentifying the TV’s capability to play the file directly. Once tricked, Plex streams it at the correct, original quality, proving the network is not the bottleneck.
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