Text all over screen on Apple TV

Plex Players Streaming Devices
1

Server Version#: 1.18.1.2019
Player Version#: 2.17

So stoked to see the enhanced video player is now available to all. I immediately got my sister to update Plex on her Apple TV and now she’s direct playing videos that have been transcoding before. However, there’s now text all over the screen. She hasn’t been able to find a way to disable it, and with social distancing I can’t physically go there to see what’s going on. Anyone have any ideas? I blocked out some personal info.

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f6063268-a1cb-4bd3-a951-2482d1a4d877816×612 237 KB

2

That’s the debug overlay for the enhanced player. You can turn it off here:
Settings -> (Debugging) Show Enhanced Video Player Debug Overlay

3

Thanks! I can absolutely imagine her turning it on by accident.

4

Just spoken to her and that was exactly it, all resolved now. Thanks again! I’d never have figured that out unless I could be there in person.

5

No problem, glad it worked.

6

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