Server Version#: 1.20.1.3252 OS: Welcome to Ubuntu 18.04.5 LTS (GNU/Linux 4.15.0-117-generic x86_64) i7-6700 cpu, 16 GB RAM, SSD 50% used VAAPI installed via apt install ubuntu-restricted-addons Player Version#: macOS application 2.58.0.1076-38e019da but any local LAN or remote player really …

Just for fun, I decided to run an optimize session. It ran for maybe 90 seconds and I was able to trace it in webmin before the sequence described above happened again. Here’s a screen cap of the trace: [tracing the transcoding process 2020-09-08 01] Unlike the first time, I am not able to ssh …

server console (apologies for poor quality images) [IMG_9281] [IMG_9282] [IMG_9283] [IMG_9284] [IMG_9285]

Is that CPU overheating ? It looks like either the ethernet adapter driver or the i915. May I see the full logs ZIP please, preferably a set where this is captured? Also, may I see the journal kernel logs for the event? This looks very much like a hardware issue but also could be a bad kernel …

Happy to get those to you - where can I find them?

Kernel logs are sudo journalctl -xe > /tmp/kernel.log After it writes out the log to the file, Please open in a text editor and delete all the old and unwanted entries (those logs can get big). You probably want to start at the bottom of the file and work backwards. When you find what y…

started an optimization session; this command running starting at 12:18 pm PT 2020-09-10: /usr/lib/plexmediaserver/Plex Transcoder -codec:0 hevc -codec:1 eac3_eae -eae_prefix:1 <<token1>>_ -analyzeduration 20000000 -probesize 20000000 -i /media/TV/Normal People/Season 01/Normal People - S01E05 - Ep…

THanks, I see it now. Check the video, I’ll bet it is HEVC HDR (10 bit). The i7-6700 can only do HEVC SDR (8-bit) in hardware. HDR (10 bit) is first available in the Kaby Lake (-7xxx processors). I had a 6700 and it was pain. For me, it would fault and throw fits like nobody’s business.

Indeed it is. I have seen on the dashboard where 10-bit HDR was tagged as being HW transcoded… which left me scratching my head (because I was aware of the 8-bit HDR limitation on the 6-series Core I7). Shouldn’t Plex fall back to transcoding it in software then? Seems like Plex is not sending the…

Thanks Brad, I am writing that up. It should know better than to attempt hardware transcoding of HDR on a 6700. I wonder if the test frame it uses is a SDR frame. If so, that would explain what’s happening. Can you please provide me the XML (media part only) for inclusion in the trouble ticket…

Thanks Chuck. Thought I was going crazy there. Here are the <media> elements for two files that shoot the server dead… <Media id="34283" duration="1718912" bitrate="15692" width="3840" height="2160" aspectRatio="1.78" audioChannels="6" audioCodec="eac3" videoCodec="hevc" videoResolution="4k" conta…

The server is unreachable - triggered by transcoding

Plex Media Server

ChuckPa October 9, 2020, 5:35am 17

Release-announcements tag

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Plex Media Server Crash Plex Media Server server-linux , android-tv , ios-legacy , plex-web	42	831	December 6, 2021
Plex Suddenly Stops Hardware Transcoding Plex Media Server server-linux , apple-tv , server-truenas	68	1140	June 22, 2023
Server crashes when HW transcoding Plex Media Server server-docker	12	295	June 27, 2026
Plex not HW transcoding for some videos Plex Media Server server-windows	17	1143	March 1, 2021
Fix for new transcoder? General Discussions	10	2046	July 26, 2017

The server is unreachable - triggered by transcoding

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