"The video did not start playing in time"

Plex Players Gaming Consoles
1

So, I’ve been getting this message since last night on some files trying to stream through he ps3 app, notably ‘The Right Stuff’. I’ll then press ‘Go Back’, then while in the home menu or wherever the sound of the movie starts playing in the background like the movie has started. I have to press play on another file to stop it. Of course, no other streaming service is affected by potentially slow wifi, but I’ve always had at least some buffering issues with files over 3-5 GB. Any thoughts?

2

No issue seemingly when running through the DLNA on PS3

3

Is this the proper log file that might shed some light?

4

Yep you did good! Thanks for sharing writing a considerate forum post!

@TheZeppo_TKH said:
…then while in the home menu or wherever the sound of the movie starts playing in the background like the movie has started. I have to press play on another file to stop it…

This is a platform bug which affects the PS3 and PS4. Generally the way to avoid it is to allow the movie to start playing before stopping the video or backing out of playback.

5

Thanks for the help! One more quick question, so after it gives the message that it didn’t start playing “on time”, jinstead of backing out, just wait, and in theory it should start?

6

Left the “did not start on time” message on the screen. The sound from the movie started playing, but no video, just that screen with the “go back” button. Just a bug rearing it’s ugly head? It’s only on a couple of files.

7

@TheZeppo_TKH said:
Left the “did not start on time” message on the screen. The sound from the movie started playing, but no video, just that screen with the “go back” button. Just a bug rearing it’s ugly head? It’s only on a couple of files.

The audio playing in the background is the same bug you see when you press Go Back. Somewhere in the depths of the PlayStation some bit of code is still trying to playing the video even though we’ve unset all the options for requesting playback.

The video starting to play after the 30s timeout is interesting. Are you streaming over your local network or from the Internet?

8

I am having the same issue. It is quite frustrating. Video will display “did not start on time” then if I let it sit on that screen I can hear the movie playing. The movie plays just fine on web and other movies play though the ps3 app without issue.

9

I am also in this bind. Sound starts once the THE VIDEO DID NOT START PLAYING ON TIME message appears, but no video. In fact, once this problem started happening, ALL the videos on my server did not start paying in time, including movies that I had previously watched. This is happening on my PS4. Both my computer and the PS4 are running the latest updates and the videos play perfectly fine through plex on my computer.

Is there anything I can do to help/prevent this from happening?

10

I am also now getting this problem on 2 x ps4. Everything else is running the same videos fine. ( now TV, roku, pc, xbone, Fire TV)

11

I’ve boosted our video timeout to 60s in today’s release. You need only restart the Plex app to get the latest version. It’ll show 2.4.19 in the bottom right of the splash screen.

Do you all see the same behavior where playback doesn’t start for 60s then the audio plays in the background?

Okay, things to try:

@datsun80 thanks for the log! Did you seek or resume this file right at the beginning? You’re direct playing an MP4. Will you please attach the XML Media Information for “National Lampoons Vacation (1983).mp4”?

[1]

12

@mattseeley said:
datsun80 thanks for the log! Did you seek or resume this file right at the beginning? You’re direct playing an MP4. Will you please attach the XML Media Information for “National Lampoons Vacation (1983).mp4”?

Awesome update! I tried seeking and playing from the beginning. I ended up deleting the video and re-ripped it. It now works.