Hi.
I’m having issues playing this file (remuxed bluray image) through Plex.
Doesn’t work with the WebUI, Windows app, Android app or the iOS app.
Could anyone help explain this to me?
I have several other remuxed bluray images (using mkvmerge) on my plex installation and they work perfectly.
Thanks!
I have also tried using MakeMKV to remux, but with the same result.
Can you post the xml of the file? Disregard, I see the file is the movie info. I thought you had posted a small chunk of the video.
Please supply the type of cpu in your Plex server.
Have you selected one of the subtitles in that file? Try to set it to ‘None’.
Did you create this file yourself from a BD?
Yes I have ripped it to an iso file and remuxed it with makemkv/mkvmerge. I do not own the copyright of this file, and I don’t know if it’s okay to put up the metadata (or the xml file for that matter) or upload the file itself and link it here. This is why I’ve edited the title to “movie”.mkv.
I do not have any subtitle selected, however I’ve tried every combination between audio and subtitle file selected in Plex. None of them works.
I currently have Plex running in a virtual hyper-v machine on a i7-4930K processor overclocked to 4.5GHz.
If you use makemkv and just rip it without altering it in any way, does it work then?
No that’s the strange thing. It doesn’t even work with default parameters through MakeMKV.
Then perhaps it’s the disc encoding that’s the problem. Do you have the original disc? It is a US disc?
If the file plays in a regular desktop video player like MPC-HC or VLC, then I doubt it has to do with some ominous encoding. The mediainfo clearly shows it is a regular run-of-the-mill AVC video codec.
It should play.
@kenifyable
can you compare the behaviour with a Plex installed directly into the host? Adding an additonal layer of virtualization doesn’t work well with an application like Plex which needs every quantum cpu power it can get. The process scheduler of the virtualization layer will have always be negative influence here. Just how much needs to be determined.
The file in-question works just fine with MPC-HC (every subtitle and audio file embedded also work). Sure, I’ll test directly on host, but I doubt this is the issue. Every other remux I’ve made works perfectly as I’ve stated earlier.
The bluray in-question is the new 13 hours: the secret soldiers of benghazi movie. Got it through Amazon. I don’t have the cover nor the disk anymore though, as I’ve lended it to a friend - he’s probably gonna get pissed if the remux doesn’t work on Plex either. hehe 
Here’s the XML file from Plex, if it’s of any interest.
Post the client log and the server log, that will help troubleshoot the problem.
A snippet of the server log and plex for windows (metro) app just crash entirely when i turn on logging and network logging.
Edit: When I try to play it however with the windows app, I get this: https://i.imgur.com/69zbCXK.png
from your log file:
[1004] WARN - TranscodeSession: inadequate disk space for transcode
How many free disk space did you assign this VM? You need at least free space the size of the file to be played +100MB.
ahhh damn, why didn’t I check this!?! :((
30gig free, 35 gig movie.
thanks for the help! 
it works!
