"There was a problem playing this item."

General Discussions
1

I just re-installed my PC along with plex media server and everthing runs smoothly except one movie “Spirited away”. I streamed it without problem before the re-installation.
When I click play it loads the movie for 4 minutes (I timed the delayed twice) then it gives up and say “There was a problem playing this item.”
It’s a quite big movie, about 10 gig, so I checked that I have free space for the transcoding but it won’t play. I did a manual refresh on the specified item but it didn’t help. Playing the movie with VLC is no problem. I removed the movie and added it again, still same problem. I tryed to understand the log files to identify the problem but no luck. I attach them in case someone can read them and figure out the problem. (I have checked the option to extend debugging).

Best regards
Sebastian

2

Hi,
i have the issue also with 2 movies every-time i want to play them i have to re-analyze them on the server.

3

This is desperate! I have used Plex for years and now I am faced with this problem on my entire library…after updating to the latest version. Issues like this really shouldn’t be happening at such a mature stage of product development

4

Yep, I’m having the same issue after Media Player updated this evening. No issues yesterday now nothing will play today. Playback is fine from the web console.

5

The same issue here after the update of Media Player 1.3.1 to 1.3.2: "Es gab ein Problem bei der Wiedergabe… - no audio or video data played“. I’ve got this message never before, now with Media Player 1.3.2 it appears for every media, including my music library - every audio and video file!
I’m on a Mac mini as my Media Center with PMS 3.3.0 and my media on a NAS. Playback on Plex.web still works fine.

6

i too am unable to play any files through media player all up to date and all files work on ios devices etc!

7

I’m experiencing the same issues with home movies of our kid. Movies are 1080p and there’s still over 4 TB of space available.

8

I am happy to say, that Media Player 1.3.3 solves the problem for me! He is playing all my media again. Thanks to the Plex-team!