Error During Playback Since New Update - "There was a problem playing this item"

General Discussions
1

Not sure about this Plex product as it is basically unusable since the update. Unable to even playback photos. Charging for a service / software that does not work is seriously disappointing! Furthermore, there has been no response from the folks at Plex… Anybody have a suggestion for an alternative solution / product??

2

I am having the exact same problem. It started after the last update. All the files play using the VLC player, but nothing through the PMS. I can see the titles and the artwork, but when you click to play a file it says, “there was a problem playing this item.” I have spent way to much time over the last 48 hours dealing with this. I have gone so far as to completely remove all PMS files, folders, and registry keys, and done a complete reinstall. Nothing has changed. ANY help would be greatly appreciated.

Windows 10 server 1.0.3.2461
I receive different errors depending whether I am trying to connect on an iOS device, Roku, or from a web browsers, both on and off of the network (Firefox, Chrome, and Edge.)

3

Hi,

I had this problem and I thought waiting out for an update would resolve the issue. Mine was related to MKV formats. Plex optimised versions worked fine.

I tried everything, building new metadata, reinstalling, I found rolling back (available in your plex install location under updates) solved the issue but meant I could not use the latest version of plex media server.

To resolve the issue so I could use the latest version, I had to start over. I created a new local user account on my server and installed plex media server, added all my folders and categories and believe it or not, I am able to stream remotely now without any issues.

The good part about all of this was the new covers in found from fan art and the fact everything works fine remotely.

4

Yip, I have the same issues, also using VLC (free) as I am unable to play the files using Plex (Paid for). Files that worked before the new Windows UWP App.

I am not happy about this getting released in this state, it is essentially still in Beta in my opinion.