Server Version#: 1.43.4.10903
Player Version#: 9.17.15.11892-345486e69
Today’s Roku player update broke the ability to browse my “Other” libraries. Movies and TV Shows seem to be fine, but all of my other libraries now show no content and no way to Browse them any longer. I can see the Browse button at the top, but I can’t reach it or Collections or Categories.
Can you try exiting the app and restarting it? Press the Back button enough times to see an Exit prompt or press the Home button then focus on the Plex app in the Roku app lists then press the * button, then Restart app. You may also want to try restarting the Roku.
I just tried it on 3 of the Roku devices, back button until it went all the way back to the Roku menu then selected Plex again. Logged back in. Navigated to the left, selected multiple different libraries, and it shows a screen that says “Add Content to this Library - This library is currently empty…”. At the top is Recommended (selected), Browse, Collections, Categories. Pressing the arrows does nothing, no way to get to Browse.
edited: Added more to the Add Content verbiage. Jellyfin still shows and plays the content that is obviously there.
More information: I created a couple of new Libraries and it can see those. The ones that are type “Other Videos” are the ones affected. I can go to More, then see the long list of Libraries, From there and I can go to the right past the favorite to the 3 dots, and then Browse from there and it works, but that is a bunch more clicking and not at all intuitive.
And as suggested on Reddit, I rebooted one of the Roku, no change. Then I uninstalled and reinstalled the app, no change.
Roku models: Roku Express 4K+, Roku Premiere+, and Streaming Stick 4K.
On app.plex.tv can you go to Settings then under the server settings section in the left side bar can you select Libraries then Manage Recommendations for the problematic libraries to show which hubs are enabled. Can you take a screenshot of this, please, and share it with me?
No need to post a screenshot. The affected libraries all had all checkboxes unselected. I checked them and they are back now. The libraries that had checkboxes selected were fine, like Movies, TV Shows, Audiobooks, etc. Not sure what reset those as they were literally working fine this morning and by this afternoon, right after I got the message to enjoy the new layout, they stopped working. Thanks for figuring it out.
