After the “New Experience” update, the Plex Roku app refuses to load my content, telling me that the server has no media in the libraries.
The server works fine in a browser via plex.tv/web, and via the IP of my server
The odd thing is that one of my “Plex Home” members signed in to this same device can see the server and media just fine, but not my Owner account.
I’m having the same issue with the Plex Android app, but that’s always been garbage.
I made no changes to my configuration between when the Roku app was last working, and when it stopped working. The only difference is the “New Experience” update
In order to fix, I’ve tried:
Signing out and in on the Roku app
Deleting and reinstalling the app
Signing out before deleting and reinstalling the app
Signing out, deleting the app, forcing the “Secret” cache flush and restart via the remote, and reinstalling
Signing out, deleting the app, unplugging the TV for several minutes, then reinstalling
Signing out, deleting the app, leaving the TV unplugged overnight, then reinstalling
Restarting the Plex Server service
Restarting my host for the Plex Server
Disabling VPN
Disabling firewall
Disabling Pi-Hole DNS filtering
Signing out of Plex on the server, then back in
Deleting the PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, and PlexOnlineUsername Registry Entries (Windows) to unclaim the server, then signing back in to claim it
I just stated the same thing in another post. All of us should call our local network news station and ask for there help. It impacts them as many users cannot even watch TV at this junction.
I had the same issue on two different Roku devices. No issues on a NVidia Shield, etc., just the Roku boxes…. Try going into the Plex settings, down to Experience and change it from “Recommended” to “Browse” - that fixed mine.
Same issues….I even reinstalled everything and I mean everything…..App and libraries work on desktop and web (through the server)… But NOT on the (New) Roku App…When I sign in to the app….It shows the libraries up at the top (Which I hate!) and even list my server name underneath the libraries…BUT if I click on any of them….It always says “(my Server name) Is Currently Unavailable!” ….everything is hard wired through High speed Ethernet cable all the IP addresses match, the subnet mask match…everything has been checked and rechecked and everything is and has been logged out before I uninstalled and reinstalled every app on every device…# days I have been dealing with this…and have also gone through AI and they say it is a KNOW “PLEX” ISSUE!! I bought a “lifetime” package in 2021 and NOW am so disgusted with PLEX…. i have a huge Library and (3500+) movies and TV Shows and for me to go to another app or even reload them manually again into Plex (or another Server app) would really Tee me off…..I am at wits end and Plex IS NO help….Don’t even have REAL support after dishing out money for their “Premium” crap!
