Why doesn’t Plex offer any other technical support options for the consumer other than a FAQ page and a community forum of other users? I mean, no phone number, no email, not even a white box where you can enter your question and click submit. Very user unfriendly for a monthly fee in my opinion.
Plex is too complicated to be able to be helped via telephone or email. The person answering wouldn’t be able to answer the issue and would need to find someone that could help. Even then, depending on the issue, it may have to get transferred to another person. You’d be playing hot potato the entire time.
To answer any potential question, the person would need to be familiar with Windows, Mac, Android, iOS, WebOS, and Linux (all the variations from the different NAS devices). Don’t forget all the different clients too.
With the forum, if you tag the issue correctly, will get the attention of the correct person(s).
For example, I know Windows and Android. If I were to answer a phone call, email, or online chat and the question was about the iOS app, I couldn’t answer it well. So I pass it off to someone that knows iOS and MacOS. But if it turns out that the issue is actually due to their PMS running on Linux, so ti would have to be passed to a 3rd person.
I hope this will help you understand why we feel the forum is the better option to get help.
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An individual could be trained in different platforms.
In my experience, many companies these days are happy to take your money but don’t feel the need to deal directly with you afterwards.
As they’re paying money, they should be able to contact a real person directly., IMHO… I know I don’t stand alone in this belief, given the many views I read on the internet and the many people I speak to about it.
I am used to sometimes less than fully knowledgeable technical support staff, but I appreciate when I have a issue with my cell phone or tv, for example, to be able to speak live to a real person who walks me through the steps of correcting it., even they have to transfer me to someone one else.
I recently had issues with my cell phone, the cell phone provider, and my TV sound bar, and every time I spoke live to a tech support person who corrected the problem. They, too, had to deal with the issue being fairly complicated. They sometimes had to put me on hold while they fetched someone more knowledgeable if they couldn’t help me.
This comes free, by the way, even with companies like Samsung and Apple, and mom and pop operations. App developers on Google Play and the I Tunes store have to deal with different platforms.
Due to Plex not offering this ability for any contact with their company , I think I’ll save the $4.99 a month for something else.
Sorry.
Thanks for answering. You ever change your policy, I’ll come on board.
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