Trailers & Extras don't work anymore for me

Since about 2 days trailers & extras don't work for me anymore.

If I try to start a trailer manually an error occured, media can't be found.

I don't know what happened really, because with RasPlex 0.4.1 it worked flawlessly, until now.

With PHT on my Windows 7 PC, its still working, but not on my RasPlex-Pi any longer.

 

Is it possible that this issue has something to do with the IP-Adress?

I restarted my router. Before the issue the Pi had the IP 192.168.2.106, after the reboot it has 192.168.2.107.

Problem is, I cannot set the IP Adress manually, cause my router don't allow this...It's a Speedport W921V.

 

Should I try to reinstall RasPlex?

 

Any help would be great! Thank you..

I made a clean, new install of RasPlex 0.4.1 on my SD-Card. Nothing has changed. Still not working. I found out that the channels (e.g. YouTube) also don't work anymore.

I made a clean, new install of RasPlex 0.4.1 on my SD-Card. Nothing has changed. Still not working. I found out that the channels (e.g. YouTube) also don't work anymore.


The new IP address of the RPi should not matter. These addresses are not stored for permanent use anyway, and the RPi should happily work with whatever IP address the DHCP server in the router assigns to it in each session. The only problem would be if the router has some internal firewall with Internet access permissions set per IP address, as those would have to be refixed after IP address changes.

The trailers and extras you mentioned earlier; are those stored locally or found by PMS on Internet ?

If they are not local, then they are delivered by servers on the Internet, in much the same way as all 'channel' content, so it makes sense for both of these features to fail in similar ways. As for the reason why anything fails here, that remains to be seen, but in my opinion any router which is not fully configurable is inherently suspect. I'd throw it out and get another that obeys me.

But assuming that you are stuck with that router for now, we should try to find out how it works and which aspects of it work properly. I assume that your RPi is connected to this router on one of its LAN ports with the PMS server connected to another of those LAN ports. And your RPi does connect to your PMS server so apparently the LAN-switch part of the router is working. But for use of channels and online extras the router also needs to 'NAT' the RPi traffic for passage to/from the Internet, and that seems to not work correctly (assuming the extras you mentioned are online ones, and not stored locally in your PMS media source folders).

Have you checked that the channel failure occurs for all channels tried and not just for Youtube ? (so we can exclude site issues)

I often have problems with some channels myself, mainly due to specific protocols not supported or due to Geo-blocking. (Many servers limit their broadcast streams to specific nations.)

Best regards: dlanor

I have the same issue (for 5 days now) on my Openelec + PHT last build from Mark Walker. Trailers and extras don't work anymore (media could not be found...). Channels works perfectly though.

On win7 on the same Intel NUC, trailers and extras works perfectly.

I have the same issue (for 5 days now) on my Openelec + PHT last build from Mark Walker. Trailers and extras don't work anymore (media could not be found...). Channels works perfectly though.
On win7 on the same Intel NUC, trailers and extras works perfectly.


That's very interesting.
This means that the 'extras' problem is not RasPlex-specific, but rather due to some missing support in OpenELEC.
It would be interesting to see CODEC usage info for the trailers and extras that work on Win7 but fail on OpenELEC.

I don't have any other OpenELEC setup than RasPlex, but I'll try to prepare one now, for future testing.

Best regards: dlanor

Hello, dlanor, thank you for your help.yes, we are talking about "online" trailers and extras. I dont have any local trailers on my NAS. By the way, the pre-roll trailer is working. I will check The Channels later. Thanks again.

Okay, checked it, channels are working. You are right it was a YouTube problem, other channels are working.

That's very interesting.This means that the 'extras' problem is not RasPlex-specific, but rather due to some missing support in OpenELEC.It would be interesting to see CODEC usage info for the trailers and extras that work on Win7 but fail on OpenELEC.I don't have any other OpenELEC setup than RasPlex, but I'll try to prepare one now, for future testing.Best regards: dlanor

Hi dlanor, long time, no speak!

Just checked this and realised I have the same problem, but only since I upgraded PMS, (it was working 10 days ago - last time I watched a movie) to the latest PlexPass release, will roll back to previous tomorrow and check.

Regards

I allready checked this and rolled back to PMS 0.9.11.0. Same issue for me. 

Hi dlanor, long time, no speak!

It has been a long while, mainly because of the lack of activity at the 'slack' site. (Just occasional Github issues)

Just checked this and realised I have the same problem, but only since I upgraded PMS, (it was working 10 days ago - last time I watched a movie) to the latest PlexPass release, will roll back to previous tomorrow and check.

I think we can safely say that this is not a RasPlex issue, since it was introduced by a server change and affects not only RasPlex but also other OpenELEC-based PHT implementation. Even if it is due to a definite lack in OpenELEC, this is not something we can change in the code of RasPlex. (Would require some OS patch.)

Best regards: dlanor

I found out that extras & trailers work, if i enable "visualize dirty regions" in the settings! But I don't know what that means...

It was a bit too early... I tested around and one time a trailer started, but it had nothing to do with the regions setting, I think. because I couldn't repeat this.

Hi dlanor, long time, no speak!

Just checked this and realised I have the same problem, but only since I upgraded PMS, (it was working 10 days ago - last time I watched a movie) to the latest PlexPass release, will roll back to previous tomorrow and check.

Regards

Had a look at this and for some reason Rasplex had logged out of MyPlex for some reason and I hadn't noticed, logged back in and everything works OK again (on PMS 0.9.11.1) Doh!!

Regards

Great to hear, Ned, but this don't work for me. Nothing to do with MyPlex in my case.

Found out that some trailers work from time to time, but the most doesn't.

Regards 

I also have the same issue and MyPLex is also not the culprit AFAIK.

Great to hear, Ned, but this don't work for me. Nothing to do with MyPlex in my case.

Found out that some trailers work from time to time, but the most doesn't.

Regards 

I also have the same issue and MyPLex is also not the culprit AFAIK.

What version of PMS are you using?

Regards

I am using the newest PMS 0.9.11.1 running on a ReadyNAS 102. But I also tried to rollback to 0.9.11.0 with the same effect.

Same here, latest 0.9.11.1 on windows



Sent from my iPhone using Tapatalk

Same issue !!

:-)))

Same issue !!
 
:-)))

  

I am using the newest PMS 0.9.11.1 running on a ReadyNAS 102. But I also tried to rollback to 0.9.11.0 with the same effect.

  

Same here, latest 0.9.11.1 on windows
Sent from my iPhone using Tapatalk


Thanks.

Have you tried rolling back to 9.10.3?

This is definitely not a Rasplex issue, everything is working fine for me with PMS 9.11.1 running on Ubuntu 12.04 (now that I'm logged back in to MyPlex on th Pi I noticed the issue on), unfortunately I don't have any Windows kit available to test (moved to OSX and Linux five years ago) and neither do I have any type of NAS. I know dlanor runs Windows PMS, perhaps he can test to see if it's Windows PMS at fault. There have been occasions in the past with errors on Windows and NAS PMS releases which worked OK on OSX and Linux boxes.

Sorry, nothing more can be done, have you raised this issue in the PMS sub forum?

Regards.

I’m still running an older PMS version myself (v0.9.9.16), since I’ve seen too many reports of problems with all newer versions, without fixes for some of those problems in later releases. So I’m not upgrading my server until I see that those problems have been fixed. My extended family depends on me to provide their entertainment through ‘Shared Content’, and I don’t want to disappoint them just because of some PMS bugs.

In other words:
I’ve opted out of PMS beta testing.
I need reliable PMS versions and will stick with the latest such.

Best regards: dlanor