Trailers is unavailable. Try again later.

Read that... http://forums.plexapp.com/index.php/topic/79086-when-apple-updates-apple-tv/

Read that... http://forums.plexapp.com/index.php/topic/79086-when-apple-updates-apple-tv/

Thank you Baa! Was going mad over this. Will try the fix referenced in the 1st post ( http://langui.sh/2013/08/27/appletv-ssl-plexconnect/ ) and edit this post if it works.

I am having the same issue, ATV2(5.2) says "Trailers is unavailable. Try again later." I am using mac mini mountain lion as the PMS, pleax connect is also running from the same server. Using a Fritzbox 7270 router. Create a port forwarding for the default port 32400 on the router for the macmini aka pms. ATV2 dns server address is the macmini's(pms) ip address(192.168.178.26). Default gateway and dns is routers IP 192.168.178.1 . IP's for macmini(pms), atv etc are reserved from the router so it wont change. 

Tried insert all the values manually and vanilla plexconnect-master, same result. What am I missing? pls help. logs from both are below

1:04:19 PlexConnect: PlexConnect
21:04:19 PlexConnect: Press CTRL-C to shut down.
21:04:19 PlexConnect: ***
21:04:19 PlexConnect: started: 21:04:19
21:04:19 PlexConnect: IP_self (from settings): 192.168.178.26
21:04:19 DNSServer: started: 21:04:19
21:04:19 DNSServer: ***
21:04:19 DNSServer: Starting up.
21:04:19 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.178.26
21:04:19 DNSServer: restrain: [] => 127.0.0.1
21:04:19 DNSServer: forward other to higher level DNS: 192.168.178.1
21:04:19 DNSServer: ***
21:04:19 WebServer: started: 21:04:19
21:04:19 WebServer: ***
21:04:19 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
21:04:19 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
21:04:19 WebServer: ***
21:04:19 PlexGDM: ***
21:04:19 PlexGDM: looking up Plex Media Server
21:04:19 PlexGDM: ***
21:04:20 PlexGDM: servers discovered: 1
21:04:20 XMLConverter: PlexGDM - PMS: 192.168.178.26:32400
21:05:23 DNSServer: DNS request received!
21:05:23 DNSServer: Source: ('192.168.178.35', 54885)
21:05:23 DNSServer: Domain: mesu.apple.com
21:05:23 DNSServer: ***forward request
21:05:23 DNSServer: -> DNS response from higher level
21:05:26 DNSServer: DNS request received!
21:05:26 DNSServer: Source: ('192.168.178.35', 54445)
21:05:26 DNSServer: Domain: time.apple.com
21:05:26 DNSServer: ***forward request
21:05:26 DNSServer: -> DNS response from higher level
21:05:27 DNSServer: DNS request received!
21:05:27 DNSServer: Source: ('192.168.178.35', 49449)
21:05:27 DNSServer: Domain: data.iana.org
21:05:27 DNSServer: ***forward request
21:05:27 DNSServer: -> DNS response from higher level
21:05:34 DNSServer: DNS request received!
21:05:34 DNSServer: Source: ('192.168.178.35', 50788)
21:05:34 DNSServer: Domain: ax.init.itunes.apple.com
21:05:34 DNSServer: ***forward request
21:05:34 DNSServer: -> DNS response from higher level
21:05:35 DNSServer: DNS request received!
21:05:35 DNSServer: Source: ('192.168.178.35', 57789)
21:05:35 DNSServer: Domain: itunes.apple.com
21:05:35 DNSServer: ***forward request
21:05:35 DNSServer: -> DNS response from higher level
21:05:38 DNSServer: DNS request received!
21:05:38 DNSServer: Source: ('192.168.178.35', 49257)
21:05:38 DNSServer: Domain: configuration.apple.com
21:05:38 DNSServer: ***forward request
21:05:38 DNSServer: -> DNS response from higher level
21:05:43 DNSServer: DNS request received!
21:05:43 DNSServer: Source: ('192.168.178.35', 63269)
21:05:43 DNSServer: Domain: a4.mzstatic.com
21:05:43 DNSServer: ***forward request
21:05:43 DNSServer: -> DNS response from higher level
21:05:43 DNSServer: DNS request received!
21:05:43 DNSServer: Source: ('192.168.178.35', 58841)
21:05:43 DNSServer: Domain: s.mzstatic.com
21:05:43 DNSServer: ***forward request
21:05:43 DNSServer: -> DNS response from higher level
21:05:43 DNSServer: DNS request received!
21:05:43 DNSServer: Source: ('192.168.178.35', 59281)
21:05:43 DNSServer: Domain: a1.mzstatic.com
21:05:43 DNSServer: ***forward request
21:05:44 DNSServer: -> DNS response from higher level
21:05:44 DNSServer: DNS request received!
21:05:44 DNSServer: Source: ('192.168.178.35', 59189)
21:05:44 DNSServer: Domain: a3.mzstatic.com
21:05:44 DNSServer: ***forward request
21:05:44 DNSServer: -> DNS response from higher level
21:05:44 DNSServer: DNS request received!
21:05:44 DNSServer: Source: ('192.168.178.35', 63580)
21:05:44 DNSServer: Domain: a5.mzstatic.com
21:05:44 DNSServer: ***forward request
21:05:44 DNSServer: -> DNS response from higher level
21:05:45 DNSServer: DNS request received!
21:05:45 DNSServer: Source: ('192.168.178.35', 51818)
21:05:45 DNSServer: Domain: init-p01st.push.apple.com
21:05:45 DNSServer: ***forward request
21:05:45 DNSServer: -> DNS response from higher level
21:05:45 DNSServer: DNS request received!
21:05:45 DNSServer: Source: ('192.168.178.35', 55033)
21:05:45 DNSServer: Domain: 46-courier.push.apple.com
21:05:45 DNSServer: ***forward request
21:05:45 DNSServer: -> DNS response from higher level
21:05:46 DNSServer: DNS request received!
21:05:46 DNSServer: Source: ('192.168.178.35', 52162)
21:05:46 DNSServer: Domain: trailers.apple.com
21:05:46 DNSServer: ***intercept request
21:05:46 DNSServer: -> DNS response: 192.168.178.26
21:07:29 DNSServer: DNS request received!
21:07:29 DNSServer: Source: ('192.168.178.35', 49911)
21:07:29 DNSServer: Domain: trailers.apple.com
21:07:29 DNSServer: ***intercept request
21:07:29 DNSServer: -> DNS response: 192.168.178.26
^C21:07:51 PlexConnect: Shutting down.
21:07:52 WebServer: Shutting down.
 
21:07:54 DNSServer: Shutting down.
21:07:54 PlexConnect: shutdown
macmini:PlexConnect-master 2 admin$ 
macmini:PlexConnect-master 2 admin$ cd /Users/admin/Documents/PlexConnect/PlexConnect-master\ 2 
macmini:PlexConnect-master 2 admin$ sudo ./PlexConnect.py
Password:
21:10:09 PlexConnect: ***
21:10:09 PlexConnect: PlexConnect
21:10:09 PlexConnect: Press CTRL-C to shut down.
21:10:09 PlexConnect: ***
21:10:09 Settings: add section PlexConnect
21:10:09 Settings: add option logpath=.
21:10:09 Settings: add option enable_dnsserver=True
21:10:09 Settings: add option ip_webserver=0.0.0.0
21:10:09 Settings: add option prevent_atv_update=True
21:10:09 Settings: add option enable_plexconnect_autodetect=True
21:10:09 Settings: add option port_pms=32400
21:10:09 Settings: add option port_webserver=80
21:10:09 Settings: add option ip_plexconnect=0.0.0.0
21:10:09 Settings: add option certfile=./assets/certificates/trailers.pem
21:10:09 Settings: add option ip_dnsmaster=8.8.8.8
21:10:09 Settings: add option loglevel=Normal
21:10:09 Settings: add option ip_pms=192.168.178.10
21:10:09 Settings: add option enable_plexgdm=True
21:10:09 Settings: add option port_ssl=443
21:10:09 PlexConnect: started: 21:10:09
21:10:09 PlexConnect: IP_self: 192.168.178.26
21:10:09 DNSServer: started: 21:10:09
21:10:09 DNSServer: ***
21:10:09 DNSServer: Starting up.
21:10:09 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.178.26
21:10:09 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
21:10:09 DNSServer: forward other to higher level DNS: 8.8.8.8
21:10:09 DNSServer: ***
21:10:09 WebServer: started: 21:10:09
21:10:09 WebServer: ***
21:10:09 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
21:10:09 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
21:10:09 WebServer: ***
21:10:09 PlexGDM: ***
21:10:09 PlexGDM: looking up Plex Media Server
21:10:09 PlexGDM: ***
21:10:10 PlexGDM: servers discovered: 1
21:10:10 XMLConverter: PlexGDM - PMS: 192.168.178.26:32400
21:10:35 DNSServer: DNS request received!
21:10:35 DNSServer: Source: ('192.168.178.35', 65489)
21:10:35 DNSServer: Domain: mesu.apple.com
21:10:35 DNSServer: ***restrain request
21:10:35 DNSServer: -> DNS response: 192.168.178.26
21:10:37 DNSServer: DNS request received!
21:10:37 DNSServer: Source: ('192.168.178.35', 50198)
21:10:37 DNSServer: Domain: trailers.apple.com
21:10:37 DNSServer: ***intercept request
21:10:37 DNSServer: -> DNS response: 192.168.178.26
21:12:06 DNSServer: DNS request received!
21:12:06 DNSServer: Source: ('192.168.178.35', 64790)
21:12:06 DNSServer: Domain: trailers.apple.com
21:12:06 DNSServer: ***intercept request
21:12:06 DNSServer: -> DNS response: 192.168.178.26
21:24:51 DNSServer: DNS request received!
21:24:51 DNSServer: Source: ('192.168.178.35', 53479)
21:24:51 DNSServer: Domain: trailers.apple.com
21:24:51 DNSServer: ***intercept request
21:24:51 DNSServer: -> DNS response: 192.168.178.26
^C21:25:07 PlexConnect: Shutting down.
21:25:08 WebServer: Shutting down.
21:25:11 DNSServer: Shutting down.
21:25:11 PlexConnect: shutdown

anyone?

Did you inject the certification file into the ATV? This is now a requirement of Plexconnect working. Please read the “Read Before Posting” stickied thread above for full details.

try updating the ATV to 5.3.  that fixed my issue.

5.2 should be fine - still running that myself (I guess).

But... don't COPY/PASTE the terminal output. Create a nice logfile (see link by institute) and attach that.

And yes, I am going to repeat that more often now - if I have to. :-D

i have the trailer unavailble problem. i have atv 5.3 python 2.75 and updated my plex/connect... ive followed the fix off this post - http://www.macrumors.com/2013/08/28/developer-posts-fix-for-plexconnect-client-for-apple-tv/ yesterday i managed to view my media server on my atv but when i clicked something it said trailers unavailable, any ideas... ps-->my log.

07:14:12 PlexConnect: started: 07:14:12
07:14:12 PlexConnect: IP_self: 192.168.0.12
07:14:12 DNSServer: started: 07:14:12
07:14:12 DNSServer: ***
07:14:12 DNSServer: DNSServer: Serving DNS on port 53.
07:14:12 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.0.12
07:14:12 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
07:14:12 DNSServer: forward other to higher level DNS: 8.8.8.8
07:14:12 DNSServer: ***
07:14:12 WebServer: started: 07:14:12
07:14:12 WebServer: ***
07:14:12 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
07:14:12 WebServer: WebServer: Serving HTTPS on 0.0.0.0 port 443.
07:14:12 WebServer: ***
07:14:12 PlexGDM: ***
07:14:12 PlexGDM: looking up Plex Media Server
07:14:12 PlexGDM: ***
07:14:12 DNSServer: DNS request received!
07:14:12 DNSServer: Source: ('192.168.0.17', 49760)
07:14:12 DNSServer: Domain: a771.da1.akamai.net
07:14:12 DNSServer: ***forward request
07:14:12 DNSServer: -> DNS response from higher level
07:14:13 PlexGDM: servers discovered: 1
07:14:13 XMLConverter: PlexGDM - PMS: 192.168.0.12:32400
07:14:14 DNSServer: DNS request received!
07:14:14 DNSServer: Source: ('192.168.0.17', 52886)
07:14:14 DNSServer: Domain: p20-buy.itunes.apple.com.akadns.net
07:14:14 DNSServer: ***forward request
07:14:14 DNSServer: -> DNS response from higher level
07:14:17 DNSServer: DNS request received!
07:14:17 DNSServer: Source: ('192.168.0.17', 60118)
07:14:17 DNSServer: Domain: trailers.apple.com
07:14:17 DNSServer: ***intercept request
07:14:17 DNSServer: -> DNS response: 192.168.0.12

i have the trailer unavailble problem. i have atv 5.3 python 2.75 and updated my plex/connect... ive followed the fix off this post - http://www.macrumors.com/2013/08/28/developer-posts-fix-for-plexconnect-client-for-apple-tv/ yesterday i managed to view my media server on my atv but when i clicked something it said trailers unavailable, any ideas... ps-->my log.

nilay913,

Can you follow the Read Before Posting thread http://forums.plexapp.com/index.php/topic/69410-read-before-posting/

Also since the https change, alot of people are having issues with plexconnect locating the trailers.pem file, so can you go to https://192.168.0.12:443 and tell us the results.  (I expect you should get a certificate warning, as the warning shows it can find the trailers.pem file)

in the Read Before Posting under "How to report an issue (do not private message asking for support or features!):" it provides instructions for turning logging to high and to then post the logfile not just the terminal screen output.

Hi, i have two days the same problem after upgrading to the new plex media server version.

ATV 3, 5.2.1, 192.168.1.17 - DNS changed to 192.168.1.7
- macbook mountain lion 10.8.4, 192.168.1.7, plex media server installed and upgraded to 0.9.8.50.9.8.5  

- macbook mountain lion 10.8.4, 192.168.1.7, plex connect installed as well. used the latest version from git hp - PlexConnect-0.1-iOS-pre5.1
- python ver 2.71
 

- certifications generated and installed with this tut http://langui.sh/2013/08/27/appletv-ssl-plexconnect/ as well trough apple configurator

- plexconnect folder for trailers.pem in assets, certifications created. Trailer.pem copied
- added the two lines in settings.cfg - port ssl and certfile

[PlexConnect]
port_pms = 32400
enable_plexgdm = True
ip_dnsmaster = 8.8.8.8
ip_webserver = 192.168.1.7
loglevel = Normal
enable_dnsserver = True
ip_pms = 192.168.1.7
port_webserver = 80
port_ssl = 443
certfile = /Applications/PlexConnect-0.1-iOS-pre5.1/assets/certificates/trailers.pem

tested ip_pms and ip_webserver values with default 0.0.0.0 and the shown values upper.

https://192.168.1.7:443 
Safari can't find or open page 

Log File:

12:56:18 PlexConnect: started: 12:56:18
12:56:18 PlexConnect: ***
12:56:18 PlexConnect: PlexConnect
12:56:18 PlexConnect: Press ENTER to shut down.
12:56:18 PlexConnect: ***
12:56:18 PlexConnect: IP_self: 192.168.1.7
12:56:18 PlexConnect: started: 12:56:18
12:56:18 Settings: getsetting enable_dnsserver=True
12:56:18 Settings: getsetting ip_pms=192.168.1.7
12:56:18 Settings: getsetting port_pms=32400
12:56:18 Settings: getsetting enable_plexgdm=True
12:56:18 PlexGDM: ***
12:56:18 PlexGDM: looking up Plex Media Server
12:56:18 PlexGDM: ***
12:56:18 PlexGDM: Sending discovery message: M-SEARCH * HTTP/1.0
12:56:18 PlexGDM: Received data from ('192.168.1.7', 32414)
12:56:18 PlexGDM: Data received:
 HTTP/1.0 200 OK
Content-Type: plex/media-server
Resource-Identifier: ec3c8231fbc4c44a5759eccbffc2512c7f7343fc
Name: JMacbookpro
Port: 32400
Updated-At: 1378374324
Version: 0.9.8.5.165-c301c50
 
 
12:56:19 PlexGDM: servers discovered: 1
12:56:19 PlexGDM: JMacbookpro 192.168.1.7:32400
12:56:19 PlexConnect: PMS: 192.168.1.7:32400
12:56:19 Settings: getsetting enable_dnsserver=True
12:56:19 DNSServer: started: 12:56:19
12:56:19 Settings: getsetting ip_dnsmaster=8.8.8.8
12:56:19 DNSServer: ***
12:56:19 DNSServer: Starting up.
12:56:19 DNSServer: intercept trailers.apple.com: 192.168.1.7
12:56:19 DNSServer: forward other to higher level DNS: 8.8.8.8
12:56:19 DNSServer: ***
12:56:19 WebServer: started: 12:56:19
12:56:19 Settings: getsetting ip_webserver=192.168.1.7
12:56:19 Settings: getsetting port_webserver=80
12:56:19 WebServer: ***
12:56:19 WebServer: WebServer: Serving HTTP on 192.168.1.7 port 80.
12:56:19 WebServer: ***
12:56:19 ATVSettings: init class CATVSettings
12:56:19 ATVSettings: load settings
12:56:23 DNSServer: DNS request received!
12:56:23 DNSServer: Source: ('192.168.1.17', 57620)
12:56:23 DNSServer: Domain: neulion-a.akamaihd.net
12:56:23 DNSServer: ***forward request
12:56:23 DNSServer: -> DNS response from higher level
12:56:24 DNSServer: DNS request received!
12:56:24 DNSServer: Source: ('192.168.1.17', 52575)
12:56:24 DNSServer: Domain: securemetrics.apple.com
12:56:24 DNSServer: ***forward request
12:56:24 DNSServer: -> DNS response from higher level
12:56:24 DNSServer: DNS request received!
12:56:24 DNSServer: Source: ('192.168.1.17', 52107)
12:56:24 DNSServer: Domain: watch.nba.com
12:56:24 DNSServer: ***forward request
12:56:24 DNSServer: -> DNS response from higher level
12:56:25 DNSServer: DNS request received!
12:56:25 DNSServer: Source: ('192.168.1.17', 64150)
12:56:25 DNSServer: Domain: track1.neulion.com
12:56:25 DNSServer: ***forward request
12:56:25 DNSServer: -> DNS response from higher level
12:56:27 DNSServer: DNS request received!
12:56:27 DNSServer: Source: ('192.168.1.17', 57618)
12:56:27 DNSServer: Domain: a771.da1.akamai.net
12:56:27 DNSServer: ***forward request
12:56:27 DNSServer: -> DNS response from higher level
12:56:30 DNSServer: DNS request received!
12:56:30 DNSServer: Source: ('192.168.1.17', 52890)
12:56:30 DNSServer: Domain: trailers.apple.com
12:56:30 DNSServer: ***intercept request
12:56:30 DNSServer: -> DNS response: 192.168.1.7
 

Have you tried to pull plexconnect-master? In you log I can’t see it starting the Webserver in port 443 only 80 and I am wondering if that branch had not been updated with the changes

And the version of Plexconnect you provide is ancient. Go to Baa’s github and download the latest version of Plexconnect.

thank you guys but the plex connect which i used is from ba's signature link https://github.com/iBaa/PlexConnect/releases. there is no newer once to find
do anybody have a link for a newer version for mac osx? Thank you

Go here:


https://codeload.github.com/iBaa/PlexConnect/zip/master

thank you guys but the plex connect which i used is from ba's signature link https://github.com/iBaa/PlexConnect/releases. there is no newer once to find
do anybody have a link for a newer version for mac osx? Thank you

There is no release link in my signature, is there?

Anyway, release 0.1 is old - very outdated since Apple did the change. I guess, I should create a new release soon-ish...

Take the "latest". Might not be thoroughly tested... on the other hand here are a LOT of people crying out loud as soon as it fails. :-)

He is referring to the Wiki link in your sig which leads you to:

Wiki > Releases > Plexconnect 0.1 (The release can be downloaded here. )

Which is somewhat misleading as Plexconnect 0.1 is indeed ancient.

Sorry for that... 

ATV 3 version 5.3

DNS Address: 192.168.0.12

PlexConnect System: Alienware M17X Windows 7 64-bit

Local IP Address PlexConnect Is On: 192.168.0.12

Plex Media Server System: Alienware M17X Windows 7 64-bit

I'm not quite sure the exact version of Plex Media Server I'm running, but the file name of the download is: Plex-Media-Server-0.9.805.165-c301c50-en-US

Local IP Address Plex Media Server Is On: 192.168.0.12

I'm terribly sorry, but I don't have a clue about github and versions/dates on it, but this I'll attach a print screen of it. ![post-167988-0-75181000-1378400134.png|690x431](upload://teJPRxDuRqi8rgDlqB9cTmaH8dC.png)

setting.cfg:

[PlexConnect]

logpath = .
enable_dnsserver = True
ip_webserver = 0.0.0.0
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
port_pms = 32400
port_webserver = 80
ip_plexconnect = 0.0.0.0
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 8.8.8.8
loglevel = Normal
ip_pms = 192.168.178.10
enable_plexgdm = True
port_ssl = 443
 
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
 
Log: http://pastebin.com/1P8YLh4b
 
It seems to be loading up my Plex now, must be every now and then, but I'm still having troubles with channels, bbc iplayer works, however Sky Go doesn't and a number of custom Bundles don't work either, i thought they might be dodgy, but Sky God is from Plex Media Server directly, so that should work... if I open a program in Sky Go or if I open any of the Faulty channels, it just says "Trailers is unavailabe. Try again later" still.
 
*Edit
Sorry i forgot to mention that i tried going to  https://192.168.0.12:443 like Baa said, but it came up with the are you sure page, so I clicked continue, but it just came up saying "No Data Recieved" in the middle of the page, If it matters, I'm using a Virgin Media Super Hub.
 
*Edit 2
It's now saying something else, before it just said in the middle of the page "No Data Recieved". Now it says "
Error response

Error code 403.

Message: Not Serving Client 192.168.0.12.

Error code explanation: 403 = Request forbidden -- authorization will not help."

You should have started a new thread as your issue has nothing to do with what is being discussed here.


As for SkyGo please head to this post in the Plex Channels forum:


https://forums.plexapp.com/index.php?/topic/75265-README-FIRST:-Broken-and/or-problematic-channels

Thanks, I have made a new thread... http://forums.plexapp.com/index.php/topic/79956-trailers-unavailable-plug-in-bundles/

There is no release link in my signature, is there?

for sure there is a link https://github.com/iBaa/PlexConnect. but on the first view my intuition told me to click on the release section on that page. and here is the old one. Meanwhile, i found the master version but below in the prosa with a link