"Trailers is unavailable. Try.... "

Dev Community Apps & Creations
1

Before I get carted off can someone please tell me why, despite all my sweat and labour, when running PlexConnect I just keep getting " Trailers is unavailable when starting the Trailers app on my ATV 3 ( 6.0.1 ). I am running PMS  0.9.8.6.175-88ffbb2 on my server. I have added all the certificates and set the DNS on the ATV to the location of PlexConnect. What have I missed? Please someone charitible give me a clue.

 

 

Last login: Sat Nov  2 11:16:27 on console
Praetorians-MacBook-2:~ cee$ cd /Users/cee/Desktop/PlexConnect-XML_templates
Praetorians-MacBook-2:PlexConnect-XML_templates cee$ sudo ./PlexConnect.py
Password:
PlexConnect: started: 11:17:25
PlexConnect: ***
PlexConnect: PlexConnect
PlexConnect: Press ENTER to shut down.
PlexConnect: ***
PlexConnect: started: 11:17:25
PlexConnect: IP_self: 10.0.1.5
PlexGDM: ***
PlexGDM: looking up Plex Media Server
PlexGDM: ***
PlexGDM: servers discovered: 1
PlexConnect: PMS: 10.0.1.5:32400
DNSServer: started: 11:17:26
DNSServer: ***
DNSServer: Starting up.
DNSServer: intercept trailers.apple.com: 10.0.1.5
DNSServer: forward other to higher level DNS: 8.8.8.8
DNSServer: ***
WebServer: started: 11:17:26
WebServer: ***
WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
WebServer: ***
DNSServer: DNS request received!
DNSServer: Source: ('10.0.1.13', 59578)
DNSServer: Domain: trailers.apple.com
DNSServer: ***intercept request
DNSServer: -> DNS response: 10.0.1.5
DNSServer: DNS request received!
DNSServer: Source: ('10.0.1.13', 60631)
DNSServer: Domain: trailers.apple.com
DNSServer: ***intercept request
DNSServer: -> DNS response: 10.0.1.5

 

2

That’s a very old version of plex connect and it does not have support for the certificate.


I can tell by the line about enter to shutdown.


Where did you get this copy?


Try downloading the latest from https://github.com/iBaa/PlexConnect

3

drewbie. I somehow let myself be led here: https://shopper.mycommerce.com/checkout/cart/view. So, I gather I am a victim of a scam.

I will retry with the link you sent me and see how it goes. Thanks for now.

4

That sounds like the plexconnect.org site that is a scam.


Yes try the github link that’s the only place To get trusted source.

5

This is how things look now with the version from https://github.com/iBaa/PlexConnect . Still getting " Trailers is unavailable... . "

Last login: Sat Nov  2 13:13:45 on console
Praetorians-MacBook-2:PlexConnect-master cee$ cd /Users/cee/Desktop/PlexConnect-master
Praetorians-MacBook-2:PlexConnect-master cee$ sudo ./PlexConnect.py
Password:
13:16:01 PlexConnect: ***
13:16:01 PlexConnect: PlexConnect
13:16:01 PlexConnect: Press CTRL-C to shut down.
13:16:01 PlexConnect: ***
13:16:01 PlexConnect: started: 13:16:01
13:16:01 PlexConnect: IP_self: 10.0.1.5
13:16:01 DNSServer: started: 13:16:01
13:16:01 DNSServer: ***
13:16:01 DNSServer: DNSServer: Serving DNS on 10.0.1.5 port 53.
13:16:01 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 10.0.1.5
13:16:01 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
13:16:01 DNSServer: forward other to higher level DNS: 8.8.8.8
13:16:01 DNSServer: ***
13:16:01 WebServer: started: 13:16:01
13:16:01 WebServer: ***
13:16:01 WebServer: WebServer: Serving HTTP on 10.0.1.5 port 80.
13:16:01 WebServer: ***
13:16:01 WebServer: started: 13:16:01
13:16:01 WebServer: ***
13:16:01 WebServer: WebServer: Serving HTTPS on 10.0.1.5 port 443.
13:16:01 WebServer: ***
13:16:04 DNSServer: DNS request received!
13:16:04 DNSServer: Source: ('10.0.1.13', 53984)
13:16:04 DNSServer: Domain: push.apple.com
13:16:04 DNSServer: ***forward request
13:16:04 DNSServer: -> DNS response from higher level
13:16:04 DNSServer: DNS request received!
13:16:04 DNSServer: Source: ('10.0.1.13', 60299)
13:16:04 DNSServer: Domain: 16-courier.push.apple.com
13:16:04 DNSServer: ***forward request
13:16:04 DNSServer: -> DNS response from higher level
13:16:08 DNSServer: DNS request received!
13:16:08 DNSServer: Source: ('10.0.1.13', 60782)
13:16:08 DNSServer: Domain: time.apple.com
13:16:08 DNSServer: ***forward request
13:16:08 DNSServer: -> DNS response from higher level
13:16:16 DNSServer: DNS request received!
13:16:16 DNSServer: Source: ('10.0.1.13', 58141)
13:16:16 DNSServer: Domain: init.itunes.apple.com
13:16:16 DNSServer: ***forward request
13:16:16 DNSServer: -> DNS response from higher level
13:16:17 DNSServer: DNS request received!
13:16:17 DNSServer: Source: ('10.0.1.13', 51161)
13:16:17 DNSServer: Domain: cl2.apple.com
13:16:17 DNSServer: ***forward request
13:16:17 DNSServer: -> DNS response from higher level
13:16:20 DNSServer: DNS request received!
13:16:20 DNSServer: Source: ('10.0.1.13', 50409)
13:16:20 DNSServer: Domain: bookkeeper.itunes.apple.com
13:16:20 DNSServer: ***forward request
13:16:20 DNSServer: -> DNS response from higher level
13:16:20 DNSServer: DNS request received!
13:16:20 DNSServer: Source: ('10.0.1.13', 53409)
13:16:20 DNSServer: Domain: configuration.apple.com
13:16:20 DNSServer: ***forward request
13:16:20 DNSServer: -> DNS response from higher level
13:16:20 DNSServer: DNS request received!
13:16:20 DNSServer: Source: ('10.0.1.13', 54693)
13:16:20 DNSServer: Domain: itunes.apple.com
13:16:20 DNSServer: ***forward request
13:16:20 DNSServer: -> DNS response from higher level
13:16:20 DNSServer: DNS request received!
13:16:20 DNSServer: Source: ('10.0.1.13', 49609)
13:16:20 DNSServer: Domain: xp.apple.com
13:16:20 DNSServer: ***forward request
13:16:20 DNSServer: -> DNS response from higher level
13:16:23 DNSServer: DNS request received!
13:16:23 DNSServer: Source: ('10.0.1.13', 53765)
13:16:23 DNSServer: Domain: a4.mzstatic.com
13:16:23 DNSServer: ***forward request
13:16:23 DNSServer: -> DNS response from higher level
13:16:24 DNSServer: DNS request received!
13:16:24 DNSServer: Source: ('10.0.1.13', 52465)
13:16:24 DNSServer: Domain: a2.mzstatic.com
13:16:24 DNSServer: ***forward request
13:16:24 DNSServer: -> DNS response from higher level
13:16:24 DNSServer: DNS request received!
13:16:24 DNSServer: Source: ('10.0.1.13', 62696)
13:16:24 DNSServer: Domain: a3.mzstatic.com
13:16:24 DNSServer: ***forward request
13:16:24 DNSServer: -> DNS response from higher level
13:16:24 DNSServer: DNS request received!
13:16:24 DNSServer: Source: ('10.0.1.13', 63713)
13:16:24 DNSServer: Domain: a5.mzstatic.com
13:16:24 DNSServer: ***forward request
13:16:24 DNSServer: -> DNS response from higher level
13:16:32 DNSServer: DNS request received!
13:16:32 DNSServer: Source: ('10.0.1.13', 58286)
13:16:32 DNSServer: Domain: trailers.apple.com
13:16:32 DNSServer: ***intercept request
13:16:32 DNSServer: -> DNS response: 10.0.1.5

6

plexconnect.org is a scam.

We try to get that known... -> http://forums.plexapp.com/index.php/topic/82308-plexconnectorg-is-a-scam-do-not-pay-for-plexconnect/

Try getting your money back...

And think about a donation. :-D

7

plexconnect.org is a scam.

We try to get that known... -> http://forums.plexapp.com/index.php/topic/82308-plexconnectorg-is-a-scam-do-not-pay-for-plexconnect/

Try getting your money back...

And think about a donation. :-D

Feeling pretty foolish here after being scammed. I have filed a complaint with PayPals resolution center. I will gladly make a donation once I get this working... . Cheers :-)

8

Please take a look at the “read before posting sticky” and provide the info requested there and we will get you up and running.

9

Please take a look at the "read before posting sticky" and provide the info requested there and we will get you up and running.

Well, I started off again with a clean slate and lo and behold..., IT WORKS! What a jewel of a service. Life just looked brighter :-)

Donation forthcoming :-)

Thank you all!

10

Great news, just make sure you tell Paypal that you were sold pirated illegal software (they are selling stuff that was not licensed at the time for any reselling).

11

Great news, just make sure you tell Paypal that you were sold pirated illegal software (they are selling stuff that was not licensed at the time for any reselling).

I have filed a complaint with PayPal´s resolution center... .

12

I have filed a complaint with PayPal´s resolution center... .

This is great... I guess it is the right thing to do!

By the way... I would be interested in WHAT they are actually "sell". Would you be able  share "their" product?

13

Hi - I think I followed the instructions and guides correctly but I get the same "Trailers are unavaiable. Try again later." when I start the trailers to get into Plex. I've been able to get this to work before the cert issue.  Anyhow, I'm running Plex Media Server v 0.9.8.1.46 on my mini (192.168.1.101) and my AppleTV is running v 5.3 (6105) has the address 192.168.1.120.  Attached below is the excerpt from the log. Any advice or see where I went wrong?

Thanks.

14:32:27 PlexConnect: ***
14:32:27 PlexConnect: PlexConnect
14:32:27 PlexConnect: Press CTRL-C to shut down.
14:32:27 PlexConnect: ***
14:32:27 PlexConnect: started: 14:32:27
14:32:27 PlexConnect: IP_self: 192.168.1.101
14:32:28 DNSServer: started: 14:32:28
14:32:28 DNSServer: ***
14:32:28 WebServer: started: 14:32:28
14:32:29 WebServer: started: 14:32:28
14:32:29 DNSServer: DNSServer: Serving DNS on 192.168.1.101 port 53.
14:32:29 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.1.101
14:32:29 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
14:32:29 DNSServer: forward other to higher level DNS: 8.8.8.8
14:32:29 WebServer: ***
14:32:29 WebServer: WebServer: Serving HTTP on 192.168.1.101 port 80.
14:32:29 DNSServer: ***
14:32:29 WebServer: ***
14:32:29 WebServer: WebServer: Serving HTTPS on 192.168.1.101 port 443.
14:32:29 WebServer: ***
14:32:29 WebServer: ***
14:32:58 DNSServer: DNS request received!
14:32:58 DNSServer: Source: ('192.168.1.120', 61831)
14:32:58 DNSServer: Domain: trailers.apple.com
14:32:58 DNSServer: ***intercept request
14:32:58 DNSServer: -> DNS response: 192.168.1.101
14:33:00 DNSServer: DNS request received!
14:33:00 DNSServer: Source: ('192.168.1.120', 57612)
14:33:00 DNSServer: Domain: trailers.apple.com
14:33:00 DNSServer: ***intercept request
14:33:00 DNSServer: -> DNS response: 192.168.1.101
14:33:00 WebServer: serving  /Applications/PlexConnect-master/assets/js/application.js
14

I

Hi - I think I followed the instructions and guides correctly but I get the same "Trailers are unavaiable. Try again later." when I start the trailers to get into Plex. I've been able to get this to work before the cert issue.  Anyhow, I'm running Plex Media Server v 0.9.8.1.46 on my mini (192.168.1.101) and my AppleTV is running v 5.3 (6105) has the address 192.168.1.120.  Attached below is the excerpt from the log. Any advice or see where I went wrong?

Thanks.

14:32:27 PlexConnect: ***
14:32:27 PlexConnect: PlexConnect
14:32:27 PlexConnect: Press CTRL-C to shut down.
14:32:27 PlexConnect: ***
14:32:27 PlexConnect: started: 14:32:27
14:32:27 PlexConnect: IP_self: 192.168.1.101
14:32:28 DNSServer: started: 14:32:28
14:32:28 DNSServer: ***
14:32:28 WebServer: started: 14:32:28
14:32:29 WebServer: started: 14:32:28
14:32:29 DNSServer: DNSServer: Serving DNS on 192.168.1.101 port 53.
14:32:29 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.1.101
14:32:29 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
14:32:29 DNSServer: forward other to higher level DNS: 8.8.8.8
14:32:29 WebServer: ***
14:32:29 WebServer: WebServer: Serving HTTP on 192.168.1.101 port 80.
14:32:29 DNSServer: ***
14:32:29 WebServer: ***
14:32:29 WebServer: WebServer: Serving HTTPS on 192.168.1.101 port 443.
14:32:29 WebServer: ***
14:32:29 WebServer: ***
14:32:58 DNSServer: DNS request received!
14:32:58 DNSServer: Source: ('192.168.1.120', 61831)
14:32:58 DNSServer: Domain: trailers.apple.com
14:32:58 DNSServer: ***intercept request
14:32:58 DNSServer: -> DNS response: 192.168.1.101
14:33:00 DNSServer: DNS request received!
14:33:00 DNSServer: Source: ('192.168.1.120', 57612)
14:33:00 DNSServer: Domain: trailers.apple.com
14:33:00 DNSServer: ***intercept request
14:33:00 DNSServer: -> DNS response: 192.168.1.101
14:33:00 WebServer: serving  /Applications/PlexConnect-master/assets/js/application.js

I can only forward Baa´s advice to follow carefully ""read before posting sticky". This solved the issue for me. Good luck :)

15

Thanks - I have tried to start over and did the instructions again. As I look at my log, I see that I am not getting PlexGDM lines, but I do know that PMS is running, it's set to open at login. I can also access myplex over the web as well.  here's another look at the log:

21:46:21 PlexConnect: ***
21:46:21 PlexConnect: PlexConnect
21:46:21 PlexConnect: Press CTRL-C to shut down.
21:46:21 PlexConnect: ***
21:46:21 PlexConnect: started: 21:46:21
21:46:21 PlexConnect: IP_self: 192.168.1.101
21:46:22 DNSServer: started: 21:46:22
21:46:22 DNSServer: ***
21:46:22 DNSServer: DNSServer: Serving DNS on 192.168.1.101 port 53.
21:46:22 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.1.101
21:46:22 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
21:46:22 DNSServer: forward other to higher level DNS: 8.8.8.8
21:46:22 DNSServer: ***
21:46:22 WebServer: started: 21:46:22
21:46:22 WebServer: ***
21:46:22 WebServer: WebServer: Serving HTTP on 192.168.1.101 port 80.
21:46:22 WebServer: ***
21:46:22 WebServer: started: 21:46:22
21:46:22 WebServer: ***
21:46:22 WebServer: WebServer: Serving HTTPS on 192.168.1.101 port 443.
21:46:22 WebServer: ***
21:46:44 DNSServer: DNS request received!
21:46:44 DNSServer: Source: ('192.168.1.120', 60251)
21:46:44 DNSServer: Domain: trailers.apple.com
21:46:44 DNSServer: ***intercept request
21:46:44 DNSServer: -> DNS response: 192.168.1.101
21:46:44 DNSServer: DNS request received!
21:46:44 DNSServer: Source: ('192.168.1.120', 57400)
21:46:44 DNSServer: Domain: trailers.apple.com
21:46:44 DNSServer: ***intercept request
21:46:44 DNSServer: -> DNS response: 192.168.1.101
21:46:44 WebServer: serving  /Applications/PlexConnect-master/assets/js/application.js
16

With the latest version, you won't get PlexGDM lines at startup any more. The initialization was completely redone, PlexGDM is triggered when you actually enter Plex/PlexConnect/Trailers on your aTV.

So far everything is fine, but then your aTV doesn't like the application.js served. Most probably your certificate is not installed properly...

17

Thanks for the assist Baa (and the work).  I did it again, and this time paid specific attention to the cert. The cert was added to the aTV fine, "trailers.apple.com", status "unsigned", payload "certificate_description_singluar_format".  I am adding the cert via these instructions as I do not have a micro USB cable (http://forums.plexapp.com/index.php/topic/82597-how-to-transfer-trailerscer-using-plexconnect-no-usb/).  

On the bright side, I did get further down in the log after trying to access Trailers (but still the same end result).  Here's the log below.  Thanks again all.  

17:03:59 PlexConnect: ***
17:03:59 PlexConnect: PlexConnect
17:03:59 PlexConnect: Press CTRL-C to shut down.
17:03:59 PlexConnect: ***
17:03:59 PlexConnect: started: 17:03:59
17:03:59 PlexConnect: IP_self: 192.168.1.101
17:03:59 DNSServer: started: 17:03:59
17:03:59 DNSServer: ***
17:03:59 DNSServer: DNSServer: Serving DNS on 192.168.1.101 port 53.
17:03:59 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.1.101
17:03:59 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
17:03:59 DNSServer: forward other to higher level DNS: 8.8.8.8
17:03:59 DNSServer: ***
17:03:59 WebServer: started: 17:03:59
17:03:59 WebServer: ***
17:03:59 WebServer: WebServer: Serving HTTP on 192.168.1.101 port 80.
17:03:59 WebServer: ***
17:04:00 WebServer: started: 17:04:00
17:04:00 WebServer: ***
17:04:00 WebServer: WebServer: Serving HTTPS on 192.168.1.101 port 443.
17:04:00 WebServer: ***
17:04:50 WebServer: serving *.cer: /trailers.cer
17:05:01 DNSServer: DNS request received!
17:05:01 DNSServer: Source: ('192.168.1.120', 54014)
17:05:01 DNSServer: Domain: trailers.apple.com
17:05:01 DNSServer: ***intercept request
17:05:01 DNSServer: -> DNS response: 192.168.1.101
17:05:01 DNSServer: DNS request received!
17:05:01 DNSServer: Source: ('192.168.1.120', 64537)
17:05:01 DNSServer: Domain: trailers.apple.com
17:05:01 DNSServer: ***intercept request
17:05:01 DNSServer: -> DNS response: 192.168.1.101
17:05:01 WebServer: serving  /Applications/PlexConnect-master/assets/js/application.js
17:05:07 DNSServer: DNS request received!
17:05:07 DNSServer: Source: ('192.168.1.120', 58112)
17:05:07 DNSServer: Domain: api-global.netflix.com
17:05:07 DNSServer: ***forward request
17:05:07 DNSServer: -> DNS response from higher level
17:05:07 DNSServer: DNS request received!
17:05:07 DNSServer: Source: ('192.168.1.120', 59237)
17:05:07 DNSServer: Domain: api-global.netflix.com
17:05:07 DNSServer: ***forward request
17:05:07 DNSServer: -> DNS response from higher level
17:05:07 DNSServer: DNS request received!
17:05:07 DNSServer: Source: ('192.168.1.120', 58307)
17:05:07 DNSServer: Domain: apiproxy-apiglobal-30999829.us-west-2.elb.amazonaws.com
17:05:07 DNSServer: ***forward request
17:05:07 DNSServer: -> DNS response from higher level
18

>> 17:05:01 WebServer: serving  /Applications/PlexConnect-master/assets/js/application.js

Same as above - application.js doesn't seem to be accepted.

Did you check our WIKI? Is it the same than in the thread you linked?

19

Hi - I did indeed use your wiki: https://github.com/iBaa/PlexConnect/wiki/Install-Guide (Mac version)

I tried again but same result.  Here's the log and the settings.cfg file

22:07:02 PlexConnect: ***
22:07:02 PlexConnect: PlexConnect
22:07:02 PlexConnect: Press CTRL-C to shut down.
22:07:02 PlexConnect: ***
22:07:02 Settings: add section PlexConnect
22:07:02 Settings: add option enable_webserver_ssl=True
22:07:02 Settings: add option logpath=.
22:07:02 Settings: add option enable_dnsserver=True
22:07:02 Settings: add option prevent_atv_update=True
22:07:02 Settings: add option port_dnsserver=53
22:07:02 Settings: add option enable_plexconnect_autodetect=True
22:07:02 Settings: add option port_pms=32400
22:07:02 Settings: add option port_webserver=80
22:07:02 Settings: add option ip_plexconnect=0.0.0.0
22:07:02 Settings: add option certfile=./assets/certificates/trailers.pem
22:07:02 Settings: add option ip_dnsmaster=8.8.8.8
22:07:02 Settings: add option loglevel=Normal
22:07:02 Settings: add option ip_pms=192.168.178.10
22:07:02 Settings: add option enable_plexgdm=True
22:07:02 Settings: add option port_ssl=443
22:07:02 PlexConnect: started: 22:07:02
22:07:02 PlexConnect: IP_self: 192.168.1.101
22:07:02 DNSServer: started: 22:07:02
22:07:02 DNSServer: ***
22:07:02 DNSServer: DNSServer: Serving DNS on 192.168.1.101 port 53.
22:07:02 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.1.101
22:07:02 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
22:07:02 DNSServer: forward other to higher level DNS: 8.8.8.8
22:07:02 DNSServer: ***
22:07:02 WebServer: started: 22:07:02
22:07:02 WebServer: ***
22:07:02 WebServer: WebServer: Serving HTTP on 192.168.1.101 port 80.
22:07:02 WebServer: ***
22:07:02 WebServer: started: 22:07:02
22:07:02 WebServer: ***
22:07:02 WebServer: WebServer: Serving HTTPS on 192.168.1.101 port 443.
22:07:02 WebServer: ***
22:08:47 WebServer: serving *.cer: /trailers.cer
22:09:46 DNSServer: DNS request received!
22:09:46 DNSServer: Source: ('192.168.1.120', 63623)
22:09:46 DNSServer: Domain: trailers.apple.com
22:09:46 DNSServer: ***intercept request
22:09:46 DNSServer: -> DNS response: 192.168.1.101
22:09:46 DNSServer: DNS request received!
22:09:46 DNSServer: Source: ('192.168.1.120', 53457)
22:09:46 DNSServer: Domain: trailers.apple.com
22:09:46 DNSServer: ***intercept request
22:09:46 DNSServer: -> DNS response: 192.168.1.101
22:09:46 WebServer: serving  /Applications/PlexConnect-master/assets/js/application.js
^C22:11:57 PlexConnect: Shutting down.
22:11:57 WebServer: Shutting down.
22:11:57 WebServer: Shutting down.
22:12:01 DNSServer: Shutting down.
22:12:01 PlexConnect: shutdown
 
[PlexConnect]
enable_webserver_ssl = True
port_pms = 32400
ip_plexconnect = 0.0.0.0
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 8.8.8.8
ip_pms = 192.168.178.10
port_webserver = 80
loglevel = Normal
logpath = .
enable_dnsserver = True
enable_plexgdm = True
port_ssl = 443
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
 
 
20

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.