Trailers not available... Movies play only with search

Dev Community Apps & Creations
1

Server Version#: 1.20.0.3181
Player Version#: Plexconnect 0.7.1

This is a weird one. I see all my plex directories on my AppleTV version 2 OS version 7.5 when I access the trailer apps, but when selecting a folder I get the “Trailers is unavailable. Try again Later.” Message. When I use the search option however I can select a movie and play it normally.
Any suggestions?

Plex connect logs shows this when I try to open the folder.

Aug 04,2020 17:00:19 WebServer: File Not Found:
Traceback (most recent call last):
File “/Applications/PlexConnect/WebServer.py”, line 248, in do_GET
XML = XMLConverter.XML_PMS2aTV(PMSaddress, self.path + query, options)
File “/Applications/PlexConnect/XMLConverter.py”, line 403, in XML_PMS2aTV
aTVTree = etree.parse(sys.path[0]+‘/assets/templates/’+XMLtemplate)
File “”, line 62, in parse
File “”, line 26, in parse
IOError: [Errno 2] No such file or directory: ‘/Applications/PlexConnect/assets/templates/Plex/Movie.xml’

2

I think I saw this before. It happened when Plex created new music libraries. I’ve made a fix at the time,

Probably the solution will be similar, the problem is that I will not have access to my ATV3 during one month to implement a fix.

Edit: I created a new XMLConverter.py in Github, can you pls download and test it ?

3

That fixed the issue! Many thanks for fixing this so quickly!

4

Hi, I have the same issue - could you confirm the link to the XMLConverter.py that fixes it?
Thanks in advance.
Regards

5

Pls install PlexConnect 0.7.1 (latest version)

6

Thanks, I did install the latest version but the fault is present. I previously had installed an earlier version, but completely removed that directory on the Mac. Would there be any other remnants or is there anything else I can check?
Cheers

7

Can you pls post the PlexConnect.log file ?

8

HiPlexConnect.log (2.9 KB) , Log attached, this is the error in terminal
Thankyou

Oct 30,2020 12:23:24 WebServer: File Not Found:
Traceback (most recent call last):
File “/Applications/PlexConnect/WebServer.py”, line 248, in do_GET
XML = XMLConverter.XML_PMS2aTV(PMSaddress, self.path + query, options)
File “/Applications/PlexConnect/XMLConverter.py”, line 403, in XML_PMS2aTV
aTVTree = etree.parse(sys.path[0]+’/assets/templates/’+XMLtemplate)
File “”, line 62, in parse
File “”, line 26, in parse
IOError: [Errno 2] No such file or directory: ‘/Applications/PlexConnect/assets/templates/Plex/Movie.xml’

9

Can you pls install PlexConnect from this zip ? If this fixes your problem I’ll publish a new release.

10

Hi, That works great - thank you very much!