Trailers not available - try again later (couldn't get answer from FAQ)

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1

  • ATV model 3

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.7

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.7

  • The device and operating system (including version number) that PlexConnect is installed on: QNAP NAS 419P+ - QNAP Linux firmware 4.1.1

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: QNAP NAS 419P+ - QNAP Linux firmware 4.1.1

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.9.14.5 (latest for QNAP ARM)

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.7

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. 0.4-dev

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

  • [PlexConnect]
    enable_plexgdm = False
    ip_pms = 192.168.1.7
    port_pms = 32400
    enable_dnsserver = True
    port_dnsserver = 53
    ip_dnsmaster = 8.8.8.8
    prevent_atv_update = True
    enable_plexconnect_autodetect = False
    ip_plexconnect = 192.168.1.7
    hosttointercept = trailers.apple.com
    port_webserver = 80
    enable_webserver_ssl = True
    port_ssl = 443
    certfile = ./assets/certificates/trailers.pem
    loglevel = High
    logpath = .
     

  • Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space):

  • A detailed description of the issue (the clearer you can make this the better):

  • My ATV3 gives a message 'trailers not available, try again later'. The message shows immediately.

 

Somehow I can't attach file, so this is the contents of the log...

 

[/share/homes/PC-THUIS/PlexConnect-master] # cat *.log
17:49:25 PlexConnect: started: 17:49:25
17:49:25 PlexConnect: Version: 0.4-dev
17:49:25 PlexConnect: Python: 2.7 (r27:82500, Aug 21 2010, 10:10:43)
[GCC 4.2.3]
17:49:25 PlexConnect: Host OS: linux2
17:49:25 Settings: getsetting enable_plexconnect_autodetect=False
17:49:25 Settings: getsetting ip_plexconnect=192.168.1.7
17:49:25 PlexConnect: IP_self (from settings): 192.168.1.7
17:49:25 Settings: getsetting hosttointercept=trailers.apple.com
17:49:25 ATVSettings: init class CATVSettings
17:49:25 ATVSettings: load settings
17:49:25 Settings: getsetting enable_dnsserver=True
17:49:25 DNSServer: started: 17:49:25
17:49:25 Settings: getsetting port_dnsserver=53
17:49:25 Settings: getsetting ip_dnsmaster=8.8.8.8
17:49:25 Settings: getsetting prevent_atv_update=True
17:49:25 DNSServer: ***
17:49:25 DNSServer: DNSServer: Serving DNS on 192.168.1.7 port 53.
17:49:25 DNSServer: intercept: ['trailers.apple.com'] => 192.168.1.7
17:49:25 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld                                                                                                                                                             .apple.com.edgesuite.net'] => 127.0.0.1
17:49:25 DNSServer: forward other to higher level DNS: 8.8.8.8
17:49:25 DNSServer: ***
17:49:25 WebServer: started: 17:49:25
17:49:25 Settings: getsetting port_webserver=80
17:49:25 WebServer: ***
17:49:25 WebServer: WebServer: Serving HTTP on 192.168.1.7 port 80.
17:49:25 WebServer: ***
17:49:25 Settings: getsetting enable_webserver_ssl=True
17:49:25 WebServer: started: 17:49:25
17:49:26 Settings: getsetting port_ssl=443
17:49:26 Settings: getsetting certfile=./assets/certificates/trailers.pem
17:49:26 Settings: getsetting certfile=./assets/certificates/trailers.pem
17:49:26 WebServer: ***
17:49:26 WebServer: WebServer: Serving HTTPS on 192.168.1.7 port 443.
17:49:26 WebServer: ***
17:49:28 DNSServer: DNS request received!
17:49:28 DNSServer: Source: ('192.168.1.5', 49870)
17:49:28 DNSServer: Domain: init.itunes.apple.com
17:49:28 DNSServer: ***forward request
17:49:28 DNSServer: -> DNS response from higher level
17:49:28 DNSServer: DNS request received!
17:49:28 DNSServer: Source: ('192.168.1.5', 56844)
17:49:28 DNSServer: Domain: xp.apple.com
17:49:28 DNSServer: ***forward request
17:49:29 DNSServer: -> DNS response from higher level
17:49:29 DNSServer: DNS request received!
17:49:29 DNSServer: Source: ('192.168.1.5', 61423)
17:49:29 DNSServer: Domain: itunes.apple.com
17:49:29 DNSServer: ***forward request
17:49:29 DNSServer: -> DNS response from higher level
17:49:29 DNSServer: DNS request received!
17:49:29 DNSServer: Source: ('192.168.1.5', 51018)
17:49:29 DNSServer: Domain: cl5.apple.com
17:49:29 DNSServer: ***forward request
17:49:29 DNSServer: -> DNS response from higher level
17:49:40 DNSServer: DNS request received!
17:49:40 DNSServer: Source: ('192.168.1.5', 57927)
17:49:40 DNSServer: Domain: init-p01st.push.apple.com
17:49:40 DNSServer: ***forward request
17:49:41 DNSServer: -> DNS response from higher level
17:49:41 DNSServer: DNS request received!
17:49:41 DNSServer: Source: ('192.168.1.5', 64743)
17:49:41 DNSServer: Domain: 32-courier.push.apple.com
17:49:41 DNSServer: ***forward request
17:49:41 DNSServer: -> DNS response from higher level
17:50:14 DNSServer: DNS request received!
17:50:14 DNSServer: Source: ('192.168.1.5', 62606)
17:50:14 DNSServer: Domain: local
17:50:14 DNSServer: ***forward request
17:50:14 DNSServer: -> DNS response from higher level
17:52:33 DNSServer: DNS request received!
17:52:33 DNSServer: Source: ('192.168.1.5', 61724)
17:52:33 DNSServer: Domain: trailers.apple.com
17:52:33 DNSServer: ***intercept request
17:52:33 DNSServer: -> DNS response: 192.168.1.7
17:53:07 PlexConnect: Shutting down.
17:53:07 WebServer: Shutting down (HTTP).
17:53:07 WebServer: Shutting down (HTTPS).
17:53:08 DNSServer: Shutting down.
17:53:08 ATVSettings: save settings
17:53:08 PlexConnect: shutdown
 

 

2

looks like a cert issue?!

3

Thanks BAA, How can I check this?

4

There is really no good way to check those. Just more questions...

How did you create your certs?

How did you install the cert on your aTV?

Was this the first time you installed certs? Or did you have already some installed? Did you remove the old ones first?

5

I created the certs as stated here: https://langui.sh/2013/08/27/appletv-ssl-plexconnect/

I installed it with the IPhone configuration utility

It was my first install...

Saw a troubleshoot idea to set a complete path instead of a relative. Did not work.

6

all you need is the Youtube app anyway

7

What you mean 2Nuh?

8

Installing certs using ethernet didn't work?

Do you have a firewall running, blocking ports 80/443? Can you check with another device, browse to :80, then :443. What does it show?

9

Baa, just found your page on installing the cert to appletv via ethernet... as of http://trailers.apple.com/trailers.cer

Would this match to the generated cert by the windows SSL?

10

When i try to connect to 192.168.1.7:80 or :443 firefox states 'cant connect', chrome 'not available'

My NAS is on 8080, and that's found OK... does this give a clue?

11

Portcheck state ports are closed... they are on my QNAP NAS 419P+ any idea on how/where to open them?

Router is a cisco EPC 3925

12

>>certs

It shouldn't matter where those certs were created - as long as .pem and .key match.

>>"can't connect"

Well, that's something. With PlexConnect running correctly, you should get a "403 - not serving this client".

>>open ports on QNAP

No idea - check other threads. There are a couple dealing with NASs, also some particular for QNAP.

13

Searching, thanks... can't find it yet though... they all seem to claim ports already open and it's a router problem?

14

Not sure if you would find these helpful:

https://forums.plex.tv/topic/70373-plexconnect-running-on-a-qnap-nas/

https://gist.github.com/tommeier/6255771

Are you able to telnet to the port?

Also if you recreate the certs at any point you must delete them from the ATV, it does not work just overwriting them!

15

Can't telnet to the port... so the issue seems to be the ports on my QNAP are closed. I can't find anywhere how to open them though...

16

Anybody knows a solution???

17

A two second google found the following: http://forum.qnap.com/viewtopic.php?f=24&t=33001

18

Thanks f00b4r...

I have done the netstat -a

ports 80 and 443 are not listed.

The first part of the thread states that you don't have to open them, but a daemon should have opened them?

Now I can open a telnet connection to them!

But still it says:

10:15:33 DNSServer: ***intercept request

10:15:33 DNSServer: -> DNS response: 192.168.1.7

And the AppleTV stats 'trailers not available"...

Any new suggestions? Feel like walking in circles.

19

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