Now I'm Getting "Trailers Unavailable" grrrrrr

Dev Community Apps & Creations
1

I updated to Mavericks last week and I think that was about the time I started getting the Trailers Unavailable" error on both my ATV3s.

 

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):

ATV3 5.3(6105)

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

10.0.1.105

  • The device and operating system (including version number) that PlexConnect is installed on:

2008 Mac Pro OS X MAVERICKS 10.9

  • The local IP address of the device that PlexConnect is installed on:

10.0.1.105

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on:

2008 Mac Pro OS X MAVERICKS 10.9

  • The Plex media server (PMS) version number you are running (do not put 'latest'):

Version 0.9.8.10.215-020456b

  • The local IP address of the device that the Plex media server (PMS) is installed on:

10.0.1.105

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.

Nov 16 , 2013, 11:17am

 

All other network apps (Netflix, HBO Go) seem to be working ok.

 

Seths-Mac-Pro:~ sethb$ sudo /Volumes/Main/Users/sethb/Documents/PlexConnect-master/PlexConnect.py
10:29:00 PlexConnect: ***
10:29:00 PlexConnect: PlexConnect
10:29:00 PlexConnect: Press CTRL-C to shut down.
10:29:00 PlexConnect: ***
10:29:00 PlexConnect: started: 10:29:00
10:29:00 PlexConnect: IP_self: 10.0.1.105
10:29:00 DNSServer: started: 10:29:00
10:29:00 DNSServer: ***
10:29:00 DNSServer: DNSServer: Serving DNS on 10.0.1.105 port 53.
10:29:00 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 10.0.1.105
10:29:00 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
10:29:00 DNSServer: forward other to higher level DNS: 8.8.8.8
10:29:00 DNSServer: ***
10:29:01 WebServer: started: 10:29:01
10:29:01 WebServer: ***
10:29:01 WebServer: WebServer: Serving HTTP on 10.0.1.105 port 80.
10:29:01 WebServer: ***
10:29:01 WebServer: started: 10:29:01
10:29:01 WebServer: ***
10:29:01 WebServer: WebServer: Serving HTTPS on 10.0.1.105 port 443.
10:29:01 WebServer: ***
 
I've looked at some other forums regarding this but can't seem to figure it out.  I apologize if it's something simple
 

 

 

 

2

Oh and here's my settings.cfg

[PlexConnect]
enable_webserver_ssl = True
logpath = .
enable_dnsserver = True
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
port_pms = 32400
port_webserver = 80
ip_plexconnect = 0.0.0.0
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 8.8.8.8
loglevel = Normal
ip_pms = 192.168.178.10
enable_plexgdm = True
port_ssl = 443

3

did you put the new certs on the atv's as well (if you recreated them) ?

4

No DNS request in your logs.

Try to flush DNS caches - in aTV (pull the cord...) and router.

5

did you put the new certs on the atv's as well (if you recreated them) ?

I recreated them with my current plexconnect version and put them in the certifications folder as usual but I couldn't get my iPhone Configuration Utility to recognize either of my ATVs to put them on.  So the certs on the ATVs are a couple months old.

No DNS request in your logs.

Try to flush DNS caches - in aTV (pull the cord...) and router.

I pulled the cord on the ATVs and my Airport Extreme Base Station to flush the DNS but that unfortunately didn't do anything.  I still get the "Trailers Unavailable" error

6

I recreated them with my current plexconnect version and put them in the certifications folder as usual but I couldn't get my iPhone Configuration Utility to recognize either of my ATVs to put them on.  So the certs on the ATVs are a couple months old.

openssl generates keypairs which belong together.

if you have recreated them you have to get them installed on the atv (old one will not work).

7

...and you are sure you modified the DNS server address in your aTV?

8

Try using the network method.

9

...it's not the certs, as long as you don't get at least one DNS Request.

10

same problem... but I have updated the cert on the apple tv  

00:37:23 PlexConnect: ***

00:37:23 PlexConnect: PlexConnect

00:37:23 PlexConnect: Press CTRL-C to shut down.

00:37:23 PlexConnect: ***

00:37:23 PlexConnect: started: 00:37:23

00:37:23 PlexConnect: IP_self: 192.168.10.128

00:37:23 DNSServer: started: 00:37:23

00:37:23 DNSServer: ***

00:37:23 DNSServer: DNSServer: Serving DNS on 192.168.10.128 port 53.

00:37:23 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.10.128

00:37:23 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1

00:37:23 DNSServer: forward other to higher level DNS: 8.8.8.8

00:37:23 DNSServer: ***

00:37:23 WebServer: started: 00:37:23

00:37:23 WebServer: ***

00:37:23 WebServer: WebServer: Serving HTTP on 192.168.10.128 port 80.

00:37:23 WebServer: ***

00:37:23 WebServer: started: 00:37:23

00:37:23 WebServer: ***

00:37:23 WebServer: WebServer: Serving HTTPS on 192.168.10.128 port 443.

00:37:23 WebServer: ***

00:37:32 DNSServer: DNS request received!

00:37:32 DNSServer: Source: ('192.168.10.212', 52569)

00:37:32 DNSServer: Domain: trailers.apple.com

00:37:32 DNSServer: ***intercept request

00:37:32 DNSServer: -> DNS response: 192.168.10.128

11

It's not the same problem. Well, maybe it is. But the log is definitively different.

Now you got the correct DNS request...

Next thing we are looking for is an https request to "application.js". Is your aTV able to access https://trailers.apple.com - caught by PlexConnect? Try from another computer in your network... browse to trailers.apple.com:80 as well as :443. What are the answers?

12

hy,

I'm having the same issue, I'm getting an DNS request but that all. When I tried to access https://trailers.apple.com from my notebook with the DNS set to my Plexconnect IP I get an 403 Error. What should I expect if Plexconnect is working properly?

13

403 "Not Serving Client" sounds about right.

14

It's not the same problem. Well, maybe it is. But the log is definitively different.

Now you got the correct DNS request...

Next thing we are looking for is an https request to "application.js". Is your aTV able to access https://trailers.apple.com - caught by PlexConnect? Try from another computer in your network... browse to trailers.apple.com:80 as well as :443. What are the answers?

trailers.apple.com:80

I got the trailer page 

trailers.apple.com:443

this web page is not available 

Last login: Thu Nov 21 22:38:59 on ttys000

mbp-rick:~ rmarini$ sudo /Users/rmarini/Documents/PlexConnect-master/PlexConnect.py 

Password:

Sorry, try again.

Password:

17:59:38 PlexConnect: ***

17:59:38 PlexConnect: PlexConnect

17:59:38 PlexConnect: Press CTRL-C to shut down.

17:59:38 PlexConnect: ***

17:59:38 PlexConnect: started: 17:59:38

17:59:38 PlexConnect: IP_self: 192.168.10.128

17:59:38 DNSServer: started: 17:59:38

17:59:38 DNSServer: ***

17:59:38 DNSServer: DNSServer: Serving DNS on 192.168.10.128 port 53.

17:59:38 DNSServer: intercept: ['trailers.apple.com', 'atv.plexconnect'] => 192.168.10.128

17:59:38 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1

17:59:38 DNSServer: forward other to higher level DNS: 8.8.8.8

17:59:38 DNSServer: ***

17:59:38 WebServer: started: 17:59:38

17:59:38 WebServer: ***

17:59:38 WebServer: WebServer: Serving HTTP on 192.168.10.128 port 80.

17:59:38 WebServer: ***

17:59:38 WebServer: started: 17:59:38

17:59:38 WebServer: ***

17:59:38 WebServer: WebServer: Serving HTTPS on 192.168.10.128 port 443.

17:59:38 WebServer: ***

17:59:41 DNSServer: DNS request received!

17:59:41 DNSServer: Source: ('192.168.10.212', 61473)

17:59:41 DNSServer: Domain: time.apple.com

17:59:41 DNSServer: ***forward request

17:59:41 DNSServer: -> DNS response from higher level

18:00:07 DNSServer: DNS request received!

18:00:07 DNSServer: Source: ('192.168.10.212', 52188)

18:00:07 DNSServer: Domain: init.itunes.apple.com

18:00:07 DNSServer: ***forward request

18:00:07 DNSServer: -> DNS response from higher level

18:00:07 DNSServer: DNS request received!

18:00:07 DNSServer: Source: ('192.168.10.212', 59115)

18:00:07 DNSServer: Domain: EVIntl-ocsp.verisign.com

18:00:07 DNSServer: ***forward request

18:00:07 DNSServer: -> DNS response from higher level

18:00:07 DNSServer: DNS request received!

18:00:07 DNSServer: Source: ('192.168.10.212', 63057)

18:00:07 DNSServer: Domain: EVSecure-ocsp.verisign.com

18:00:07 DNSServer: ***forward request

18:00:07 DNSServer: -> DNS response from higher level

18:00:08 DNSServer: DNS request received!

18:00:08 DNSServer: Source: ('192.168.10.212', 54457)

18:00:08 DNSServer: Domain: xp.apple.com

18:00:08 DNSServer: ***forward request

18:00:08 DNSServer: -> DNS response from higher level

18:00:08 DNSServer: DNS request received!

18:00:08 DNSServer: Source: ('192.168.10.212', 54216)

18:00:08 DNSServer: Domain: itunes.apple.com

18:00:08 DNSServer: ***forward request

18:00:08 DNSServer: -> DNS response from higher level

18:00:09 DNSServer: DNS request received!

18:00:09 DNSServer: Source: ('192.168.10.212', 62273)

18:00:09 DNSServer: Domain: configuration.apple.com

18:00:09 DNSServer: ***forward request

18:00:09 DNSServer: -> DNS response from higher level

18:02:22 DNSServer: DNS request received!

18:02:22 DNSServer: Source: ('192.168.10.212', 61450)

18:02:22 DNSServer: Domain: e673.g.akamaiedge.net

18:02:22 DNSServer: ***forward request

18:02:22 DNSServer: -> DNS response from higher level

18:02:22 DNSServer: DNS request received!

18:02:22 DNSServer: Source: ('192.168.10.212', 55405)

18:02:22 DNSServer: Domain: ocsp.verisign.net

18:02:22 DNSServer: ***forward request

18:02:22 DNSServer: -> DNS response from higher level

18:02:25 DNSServer: DNS request received!

18:02:25 DNSServer: Source: ('192.168.10.212', 63016)

18:02:25 DNSServer: Domain: e5153.b.akamaiedge.net

18:02:25 DNSServer: ***forward request

18:02:25 DNSServer: -> DNS response from higher level

15

The fastest solution opposed to troubleshooting is use the plexify app, It will generate everthing for you brand new, even the certs and walk you thru the entire installation automagically. If its still not working maybe you have a firewall or webserver or something else weird blocking ports. I would recommend deleting all the profiles from the atv and using the plexify generated cert on the atv. Restart router, mac, atv everything. Post results. You can use my signature or ibaa plexconnect wiki.

https://github.com/iBaa/PlexConnect/wiki/OSX-and-ATV-with-5.2-firmware-and-ethernet-internet-connection-installation-guide

https://forums.plexapp.com/index.php/topic/85156-plexify-os-x-application/


Ive used plexconnect sucessfully since mountain lion, currently im running mavericks.

16

thats Wahlman.j the plexify app worked good! The guide is a bit not clear for the vey novice.... :-) 

17

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