Evening everyone, I’ve been emailing back and forth with PLEX tech support for two days and getting nowhere. Problem is, I get an error message when I try to view a trailer for a movie in my own library, it says is is unavailable or timed out. I’m running an NVIDIA Shield 16mb. Most of the time other devices on my network can view trailers but the TV directly connected to the shield has never allowed it. The tech I have been in communication with wants me to send him the log and I can’t figure out how to do it. I appreciate any and all help…-Curtis
Take a look at this page:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
We “tech support” guys communicate in this forum. would you please provide the link to the other thread where you have been having this communication?
@ChuckPa said:
We “tech support” guys communicate in this forum. would you please provide the link to the other thread where you have been having this communication?
The guy’s only got one message in his entire history, so wherever he’s been having that conversation, it hasn’t been in these forums.
That’s correct Chuck, my correspondence has been email. I’ll look at the link posted above and see what I can figure out. Thank you all
When I go to settings-server-help, the only thing that comes up is this copy and paste:
You can find documentation, guides and FAQs as well as our friendly Community Forums among our support resources.
BTW, I did not intend to offend anyone by using the term “tech guy”. I thought it of no insult.
