Trailers won't load due to lack of HTTPS support

Plex Media Server Desktops & Laptops
1

Server Version#: 4.158.0

[Req#cdd/Transcode/Req#ce0/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘https’

This is my “PC Load Letter? The ■■■■ does that mean?” It seems really weird that Plex would barf on HTTPS trailers in 2026.

2

You might need provide a specific example so other folks can check to see if this is an environmental/regional issue.

3

If you have pre-roll trailers enabled and try playing a movie, any movie, almost all trailers fail with this error.

[Req#761/Transcode/Req#765/MetadataAgentManager/getAgent] Unable to find metadata agent provider for identifier ‘https’