Trailers won't start on my Nvidia Shield - Error with audio codec? (more below)

Hi there!

Each time I want to watch a trailer Plex shows me a pop up saying this:

r/PleX - Trailers won't start on my Nvidia Shield - Error with audio codec? (more below)

Here is what i can see in the logs:

May 15, 2022 10:45:49.362 [11244] Débogage — [Transcode] TranscodeUniversalRequest: using augmented profile Android
May 15, 2022 10:45:49.362 [11244] Débogage — [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/204744?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=97d7ae40471d0333-com-plexapp-android
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] MDE: Selected protocol hls; container: mkv
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] MDE: analyzing media item 253098
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): Direct Play is disabled
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): media must be transcoded in order to use the hls protocol
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): no direct play video profile exists for mp4/mp4/h264
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): no direct play video profile exists for mp4/mp4/h264/aac
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): selected media 0 / 253098
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] Streaming Resource: Required bandwidth unknown (media requires deep analysis) Changing decision parameters provided by client to fit bandwidth limit of 200000kbps
May 15, 2022 10:45:49.373 [11244] Débogage — [Transcode] Streaming Resource: Determining preferred transcode encoders through transcode only decision.
May 15, 2022 10:45:49.374 [11244] Débogage — [Transcode] Codecs: testing aac_mf (encoder)
May 15, 2022 10:45:49.374 [11244] Info — [Transcode] [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'

May 15, 2022 10:45:49.378 [11244] Débogage — [Transcode] Codecs: testing aac_mf (encoder)
May 15, 2022 10:45:49.379 [11244] Info — [Transcode] [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'

May 15, 2022 10:45:49.382 [11244] Débogage — [Transcode] Streaming Resource: Reducing playback quality for 190476kbps stream bitrate: video resolution to 1920x1080, audio channels to 2, quality to 99, disable video DS as 2147483647kbps is > the 20736kbps available, disable audio DS as 2147483647kbps is > the 256kbps available
May 15, 2022 10:45:49.382 [11244] Débogage — [Transcode] Clipped max bitrate to 20736Kbps based on client-requested limit
May 15, 2022 10:45:49.382 [11244] Débogage — [Transcode] Codecs: testing aac_mf (encoder)
May 15, 2022 10:45:49.383 [11244] Info — [Transcode] [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'

May 15, 2022 10:45:49.385 [11244] Débogage — [Transcode] MDE: Selected protocol hls; container: mkv
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: analyzing media item 253098
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): Direct Play is disabled
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): media must be transcoded in order to use the hls protocol
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): no direct play video profile exists for mp4/mp4/h264
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): no direct play video profile exists for mp4/mp4/h264/aac
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): Direct Streaming is disabled, so video stream will be transcoded
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): no remuxable profile found, so video stream will be transcoded
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] Clipped max bitrate to 20736Kbps based on client-requested limit
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): Audio Direct Streaming is disabled, so video's audio stream will be transcoded
May 15, 2022 10:45:49.386 [11244] Débogage — [Transcode] Codecs: testing aac_mf (encoder)
May 15, 2022 10:45:49.387 [11244] Info — [Transcode] [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'

May 15, 2022 10:45:49.389 [11244] Débogage — [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
May 15, 2022 10:45:49.390 [11244] Débogage — [Transcode] MDE: House Of Gucci (French Trailer 1): selected media 0 / 253098
May 15, 2022 10:45:49.390 [11244] Débogage — [Transcode] Streaming Resource: Reached Decision id=204744 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4002,Not enough CPU for conversion of this item.)
May 15, 2022 10:45:49.390 [9148] Débogage — Completed: [192.168.1.98:34242] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F204744&protocol=*&session=97d7ae40471d0333-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (29 live) TLS GZIP 31ms 668 bytes (pipelined: 34)

The same error occurs on my Android phone.

Any help will be much appreciated :slight_smile:

1 Like

Having problems with trailers also.

having also problem on my shield. It’s fine however on android phone

Can you provide the full log? The part you posted doesn’t help.

I’m not home now, but I’ll provide you more of the log on sunday or monday.

Maybe @smh_ch or @Bossman553 can provide theirs meanwhile ?

Thank very much for taking attention on this matter :slight_smile:

FYI - I am able to play that exact trailer on my Shield and phone.

I have the same problem. Only seems to happen for local media (server on local network). When connecting to a remote server and try for the same movie it works. Strange indeed,
Using Plex Player version is 9.3.0.32842.

I had the same problem with trailers not playing, respectively buffering severly as they were always transcoded.

I recently moved to a new NAS and the buffering is gone, because it has more transcoding power.
The question however is: Why are those trailers transcoding in the first place? Seems totally unneded to me?
trailer.log (55.3 KB)

Same issue on shield. Will post logs shortly.

Trailers also won’t play for me on shield plex app… as in, no trailers for any movie play on my shield.

They play on my web browser fine, and have in past played fine on the shield, so I do not believe it is the server. The server is hosted on a UNRAID machine on my local network.

Plex app on shield is V 9.2.3.32818(latest)

Here is my log from when I click “Play trailer” – the error I get is: “Unable to play media”

May 28, 2022 16:55:25.207 [0x14e610dd3700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:25.207 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46520 (Subnet)] GET /library/metadata/3226?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1 (7 live) TLS GZIP Signed-in Token (jej514)
May 28, 2022 16:55:25.209 [0x14e610bd2700] Debug — Completed: [192.168.1.191:46520] 200 GET /library/metadata/3226?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1 (7 live) TLS GZIP 2ms 1115 bytes (pipelined: 1)
May 28, 2022 16:55:25.239 [0x14e610dd3700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:25.239 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46522 (Subnet)] GET /library/metadata/3226?checkFiles=1&includeChapters=1 (8 live) TLS GZIP Signed-in Token (jej514)
May 28, 2022 16:55:25.240 [0x14e610bd2700] Debug — Completed: [192.168.1.191:46522] 200 GET /library/metadata/3226?checkFiles=1&includeChapters=1 (8 live) TLS GZIP 1ms 1122 bytes (pipelined: 1)
May 28, 2022 16:55:25.421 [0x14e610dd3700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:25.421 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46520 (Subnet)] GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F3226&protocol=*&session=6b4090200fec97b2-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP Signed-in Token (jej514)
May 28, 2022 16:55:25.421 [0x14e5fa7f3700] Debug — [Transcode] Found session GUID of 6b4090200fec97b2-com-plexapp-android in session start.
May 28, 2022 16:55:25.421 [0x14e5fa7f3700] Debug — [Transcode] TranscodeUniversalRequest: using augmented profile Android
May 28, 2022 16:55:25.421 [0x14e5fa7f3700] Debug — [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/3226?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=6b4090200fec97b2-com-plexapp-android
May 28, 2022 16:55:25.421 [0x14e5fa7f3700] Debug — [Transcode] Auth: authenticated user 1 as jej514
May 28, 2022 16:55:25.423 [0x14e5fa7f3700] Debug — [Transcode] Streaming Resource: Added session 0x14e5c028e930:6b4090200fec97b2-com-plexapp-android
May 28, 2022 16:55:25.423 [0x14e5fa7f3700] Debug — [Transcode] Streaming Resource: Reached Decision id=3226 codes=(MDE=1000,Direct play OK.) media=(id=7372 part=(id=7378 decision=direct play protocol=* streams=(Video=(id=16949 decision= width=1920 height=800) Audio=(id=16950 decision= channels=0 rate=0))))
May 28, 2022 16:55:25.423 [0x14e610dd3700] Debug — Completed: [192.168.1.191:46520] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F3226&protocol=*&session=6b4090200fec97b2-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP 2ms 1034 bytes (pipelined: 2)
May 28, 2022 16:55:25.431 [0x14e610dd3700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:25.431 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46520 (Subnet)] GET /services/iva/assets/323616/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944 (8 live) TLS Signed-in Token (jej514)
May 28, 2022 16:55:25.431 [0x14e610dd3700] Debug — Completed: [192.168.1.191:46520] 302 GET /services/iva/assets/323616/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944 (8 live) TLS 0ms 402 bytes (pipelined: 3) -> https://video.internetvideoarchive.net/video.mp4?cmd=6&publishedid=323616&customerid=112548&fmt=4&videokbrate=5000&e=1653771325&h=56013c29672d1886470854c17beb5e65
May 28, 2022 16:55:25.492 [0x14e5fa7f3700] Debug — Request: [127.0.0.1:33312 (Loopback)] GET /identity (9 live) Signed-in
May 28, 2022 16:55:25.492 [0x14e610dd3700] Debug — Completed: [127.0.0.1:33312] 200 GET /identity (9 live) 0ms 398 bytes (pipelined: 1)
May 28, 2022 16:55:25.602 [0x14e610bd2700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:25.602 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46520 (Subnet)] GET /services/iva/assets/323616/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944 (8 live) TLS Signed-in Token (jej514)
May 28, 2022 16:55:25.602 [0x14e610bd2700] Debug — Completed: [192.168.1.191:46520] 302 GET /services/iva/assets/323616/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944 (8 live) TLS 0ms 402 bytes (pipelined: 4) -> https://video.internetvideoarchive.net/video.mp4?cmd=6&publishedid=323616&customerid=112548&fmt=4&videokbrate=5000&e=1653771325&h=56013c29672d1886470854c17beb5e65
May 28, 2022 16:55:26.809 [0x14e610bd2700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:26.810 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46520 (Subnet)] GET /services/iva/assets/323616/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944 (8 live) TLS Signed-in Token (jej514)
May 28, 2022 16:55:26.810 [0x14e610dd3700] Debug — Completed: [192.168.1.191:46520] 302 GET /services/iva/assets/323616/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944 (8 live) TLS 0ms 402 bytes (pipelined: 5) -> https://video.internetvideoarchive.net/video.mp4?cmd=6&publishedid=323616&customerid=112548&fmt=4&videokbrate=5000&e=1653771326&h=bb2b79add4b866313fdaeba7dd5ad7ac
May 28, 2022 16:55:28.935 [0x14e610bd2700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:28.935 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46520 (Subnet)] GET /services/iva/assets/323616/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944 (8 live) TLS Signed-in Token (jej514)
May 28, 2022 16:55:28.935 [0x14e610dd3700] Debug — Completed: [192.168.1.191:46520] 302 GET /services/iva/assets/323616/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944 (8 live) TLS 0ms 402 bytes (pipelined: 6) -> https://video.internetvideoarchive.net/video.mp4?cmd=6&publishedid=323616&customerid=112548&fmt=4&videokbrate=5000&e=1653771328&h=c19520d091569153e39f7425820ea965
May 28, 2022 16:55:29.090 [0x14e610dd3700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:29.090 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46520 (Subnet)] GET /library/metadata/3226?checkFiles=1&includeChapters=1 (8 live) TLS GZIP Signed-in Token (jej514)
May 28, 2022 16:55:29.092 [0x14e610bd2700] Debug — Completed: [192.168.1.191:46520] 200 GET /library/metadata/3226?checkFiles=1&includeChapters=1 (8 live) TLS GZIP 1ms 1122 bytes (pipelined: 7)
May 28, 2022 16:55:29.129 [0x14e610dd3700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:29.129 [0x14e5fa7f3700] Debug — Request: [192.168.1.191:46520 (Subnet)] GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F3226&protocol=*&session=6b4090200fec97b2-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP Signed-in Token (jej514)
May 28, 2022 16:55:29.129 [0x14e5fa7f3700] Debug — [Transcode] Found session GUID of 6b4090200fec97b2-com-plexapp-android in session start.
May 28, 2022 16:55:29.129 [0x14e5fa7f3700] Debug — [Transcode] TranscodeUniversalRequest: using augmented profile Android
May 28, 2022 16:55:29.129 [0x14e5fa7f3700] Debug — [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/3226?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=6b4090200fec97b2-com-plexapp-android
May 28, 2022 16:55:29.129 [0x14e5fa7f3700] Debug — [Transcode] Auth: authenticated user 1 as jej514
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] MDE: Selected protocol hls; container: mkv
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] MDE: analyzing media item 7372
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: Direct Play is disabled
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: media must be transcoded in order to use the hls protocol
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: no direct play video profile exists for mp4/mp4/h264
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: no direct play video profile exists for mp4/mp4/h264/aac
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: selected media 0 / 7372
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] Streaming Resource: Required bandwidth unknown (media requires deep analysis) Changing decision parameters provided by client to fit bandwidth limit of 200000kbps
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] Streaming Resource: Determining preferred transcode encoders through transcode only decision.
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] Codecs: testing h264_nvenc (encoder)
May 28, 2022 16:55:29.131 [0x14e5fa7f3700] Debug — [Transcode] Codecs: hardware transcoding: testing API nvenc
May 28, 2022 16:55:29.136 [0x14e5fa7f3700] Error — [Transcode] [FFMPEG] - Cannot load libcuda.so.1

May 28, 2022 16:55:29.136 [0x14e5fa7f3700] Error — [Transcode] [FFMPEG] - Could not dynamically load CUDA

May 28, 2022 16:55:29.136 [0x14e5fa7f3700] Debug — [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
May 28, 2022 16:55:29.136 [0x14e5fa7f3700] Debug — [Transcode] Scaled up video bitrate to 7500Kbps based on 1.500000x fudge factor.
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: testing h264_nvenc (encoder)
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: hardware transcoding: testing API nvenc
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Error — [Transcode] [FFMPEG] - Cannot load libcuda.so.1

May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Error — [Transcode] [FFMPEG] - Could not dynamically load CUDA

May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Scaled up video bitrate to 7500Kbps based on 1.500000x fudge factor.
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Streaming Resource: Reducing playback quality for 190476kbps stream bitrate: video resolution to 1920x800, audio channels to 2, quality to 99, disable video DS as 2147483647kbps is > the 15360kbps available, disable audio DS as 2147483647kbps is > the 256kbps available
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: testing h264_nvenc (encoder)
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: hardware transcoding: testing API nvenc
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Error — [Transcode] [FFMPEG] - Cannot load libcuda.so.1

May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Error — [Transcode] [FFMPEG] - Could not dynamically load CUDA

May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Scaled up video bitrate to 7500Kbps based on 1.500000x fudge factor.
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: Selected protocol hls; container: mkv
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: analyzing media item 7372
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: Direct Play is disabled
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: media must be transcoded in order to use the hls protocol
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: no direct play video profile exists for mp4/mp4/h264
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: no direct play video profile exists for mp4/mp4/h264/aac
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: Direct Streaming is disabled, so video stream will be transcoded
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: no remuxable profile found, so video stream will be transcoded
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: testing h264_nvenc (encoder)
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: hardware transcoding: testing API nvenc
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Error — [Transcode] [FFMPEG] - Cannot load libcuda.so.1

May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Error — [Transcode] [FFMPEG] - Could not dynamically load CUDA

May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] Scaled up video bitrate to 7500Kbps based on 1.500000x fudge factor.
May 28, 2022 16:55:29.137 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: Audio Direct Streaming is disabled, so video's audio stream will be transcoded
May 28, 2022 16:55:29.138 [0x14e5fa7f3700] Debug — [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
May 28, 2022 16:55:29.138 [0x14e5fa7f3700] Debug — [Transcode] MDE: The Last Duel: selected media 0 / 7372
May 28, 2022 16:55:29.138 [0x14e5fa7f3700] Debug — [Transcode] Streaming Resource: Reached Decision id=3226 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4002,Not enough CPU for conversion of this item.)
May 28, 2022 16:55:29.138 [0x14e610bd2700] Debug — Completed: [192.168.1.191:46520] 200 GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F3226&protocol=*&session=6b4090200fec97b2-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (8 live) TLS GZIP 9ms 620 bytes (pipelined: 8)
May 28, 2022 16:55:30.557 [0x14e5fa7f3700] Debug — Request: [127.0.0.1:33314 (Loopback)] GET /identity (9 live) Signed-in
May 28, 2022 16:55:30.557 [0x14e610dd3700] Debug — Completed: [127.0.0.1:33314] 200 GET /identity (9 live) 0ms 398 bytes (pipelined: 1)
May 28, 2022 16:55:35.625 [0x14e5fa7f3700] Debug — Request: [127.0.0.1:33316 (Loopback)] GET /identity (9 live) Signed-in
May 28, 2022 16:55:35.625 [0x14e610dd3700] Debug — Completed: [127.0.0.1:33316] 200 GET /identity (9 live) 0ms 398 bytes (pipelined: 1)
May 28, 2022 16:55:36.549 [0x14e610bd2700] Debug — Completed: [192.168.1.211:51184] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP 20000ms 5 bytes (pipelined: 1)
May 28, 2022 16:55:36.603 [0x14e610dd3700] Debug — Auth: authenticated user 1 as jej514
May 28, 2022 16:55:36.603 [0x14e5fa7f3700] Debug — Request: [192.168.1.211:51191 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) TLS GZIP Signed-in Token (jej514)
May 28, 2022 16:55:36.603 [0x14e5fa7f3700] Debug — Content-Length is -1 (of total: -1).
May 28, 2022 16:55:40.680 [0x14e5fa7f3700] Debug — Request: [127.0.0.1:33318 (Loopback)] GET /identity (9 live) Signed-in
May 28, 2022 16:55:40.680 [0x14e610dd3700] Debug — Completed: [127.0.0.1:33318] 200 GET /identity (9 live) 0ms 398 bytes (pipelined: 1)


ability to stream trailers from movies in my library is the primary reason I got Plex pass… any ideas on how to fix?

2 Likes

According to your log, the Android app tried to Direct Play the file and failed. That’s what triggered the transcode.

For everyone, something you can try is to refresh the movie. Sometimes the trailer info changes on the provider side but it’s updated in your server. Refreshing the movie will fix that.

For everyone, something you can try is to refresh the movie. Sometimes the trailer info changes on the provider side but it’s updated in your server. Refreshing the movie will fix that.

I have refreshed the metadata on all media multiple times and have had not different results.

To clarify, trailers play fine on web browser interface. The only place they do not play is within the Shield app. This tells me the issue is not with PMS, but with the Plex client app specifically when used on Shield. I have an NVIDIA Shield Pro and a standard NVIDIA Shield and the issue occurs on both.

This issue is for every movie in my library as far as I can tell (have tried 50+)

The trailers previously worked on the Shield app. They don’t any more, after some version around when the streaming services stuff was added.

This line in my previously posted full log in particular seems to be the cause?

Streaming Resource: Reached Decision id=3226 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4002,Not enough CPU for conversion of this item.)

In the Plex app on the Shield, I have the following setting to allow Direct play:
Home steaming: Maximum
Remote streaming: Maximum (I don’t use remote, though)

Even with transcoding, it should not be giving error “Not enough CPU for conversion” as my Plex server has a modern processor (Intel Core i3 10100)…

there is clearly something buggy going on here

1 Like

@jej514 Please provide the entire Android log from your Shield after trying to play a trailer.

I have the same issue and this workaround did it for me: In the Shield Plex App settings under Video Quality, I turned on Adjust Automatically, and the trailers will now play. I’m not sure what that does to the actual content I’m streaming from my server, but it does allow the trailers to function.

I am not home yet to provide my own logs, but i remember a detail that may help:

None of the trailers from my own librairies worked, but trailers from discovery does work.

Here is entire Android log from network logging from the point where I press “Play trailer” for movie “Tag”

05-29 10:14:19.794  i: [OneApp] User can execute command without restrictions because they are entitled.
05-29 10:14:19.796  i: [PlaybackManager] Preparing for Tag
05-29 10:14:19.797  i: [DefaultPlaybackManager] Passthrough is enabled.
05-29 10:14:19.797  i: [DefaultPlaybackManager] No codecs being downloaded.
05-29 10:14:19.799  i: [PlayQueues] Creating delayed remote PQ.
05-29 10:14:19.811  i: [PlayerService] onCreate
05-29 10:14:19.812  i: [Player] Changing to use ExoPlayer for playback.
05-29 10:14:19.850  i: [MemoryOptimisationBehaviour] Reducing memory cache.
05-29 10:14:19.854  i: [MediaSessionHelper] Starting media session with tag: video
05-29 10:14:19.855  i: [MediaSessionHelper] Creating media session with tag: video
05-29 10:14:19.867  i: [CurrentItemMetadataBehaviour] Fetching current item
05-29 10:14:19.867  i: Fetching [method:GET] https://192.168.1.202:32400/library/metadata/2507?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1&X-Plex-Token=...g227&X-Plex-Language=en-us
05-29 10:14:19.868  i: [MediaSessionBehaviour] Current item has changed
05-29 10:14:19.868  i: [MediaSessionBehaviour] Updating metadata for video.
05-29 10:14:19.869  i: [InteractionBehaviour] Slept, reason: Startup.
05-29 10:14:19.874  i: [Player][ExoPlayer] Setting given surfaceView 
05-29 10:14:19.883  i: [VideoAwakeBehaviour] Keep screen awake has been requested disabled for VideoAwakeBehaviour.
05-29 10:14:19.884  i: [DisplayBehaviour] New ExoPlayerEngine detected, enabling: false.
05-29 10:14:19.885  i: [Player][ExoPlayer] Using PlayQueueMediaSource
05-29 10:14:19.885  i: [MediaCodecVideoSyncRenderer] Setting allow dummy surface: false
05-29 10:14:19.887  i: [ExoPlayer][EventLogger] playWhenReady [eventTime=0.06, mediaPos=0.00, window=0, true, USER_REQUEST]
05-29 10:14:19.887  i: [ExoPlayer][EventLogger] timeline [eventTime=0.06, mediaPos=0.00, window=0, periodCount=1, windowCount=1, reason=PLAYLIST_CHANGED
05-29 10:14:19.891  i: [ExoPlayer][EventLogger]   period [?]
05-29 10:14:19.891  i: [ExoPlayer][EventLogger]   window [?, seekable=false, dynamic=true]
05-29 10:14:19.892  i: [ExoPlayer][EventLogger] ]
05-29 10:14:19.892  i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms, Duration: 0 ms)
05-29 10:14:19.893  i: [ExoPlayer][EventLogger] mediaItem [eventTime=0.06, mediaPos=0.00, window=0, reason=PLAYLIST_CHANGED]
05-29 10:14:19.895  i: [ExoPlayer][EventLogger] state [eventTime=0.06, mediaPos=0.00, window=0, BUFFERING]
05-29 10:14:19.895  i: [MediaDecisionEngine] Starting media decision for: Tag (part index 0)
05-29 10:14:19.896  i: [MediaDecisionEngine] Provided video item has no streams, checking files...
05-29 10:14:19.897  i: Fetching [method:GET] https://192.168.1.202:32400/library/metadata/2507?checkFiles=1&includeChapters=1&X-Plex-Token=...g227&X-Plex-Language=en-us
05-29 10:14:19.915  i: [MediaDecisionEngine] Transcode server selected: PLEX-UNRAID
05-29 10:14:19.915  i: [MediaDecisionEngine] Analyzing media: 1920x1080 5000kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:14:19.918  i: Fetching [method:GET] https://metadata.provider.plex.tv/library/metadata/5d776d3147dd6e001f6f0ef6?X-Plex-Token=...g227&X-Plex-Language=en-us
05-29 10:14:19.920  i: [MediaDecisionEngine] Analyzing media: 1280x720 2500kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:14:19.929  i: [MediaDecisionEngine] Analyzing media: 480x270 750kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:14:19.931  i: [video] User maximum h264 profile determined: 52
05-29 10:14:19.931  i: [video] Device recommended h264 profile determined: 52
05-29 10:14:19.932  i: [video] Segmented MKV not supported
05-29 10:14:19.936  i: Creating PlayerActivity.
05-29 10:14:19.938  i: [Activity] Resuming the application, attempting to download item and children.
05-29 10:14:19.938  i: [Boot] PlayerActivity took 0ms to run create behaviours.
05-29 10:14:19.940  i: Resuming PlayerActivity.
05-29 10:14:19.942  i: [BufferHelper] Assumed Bitrate: 10000, Segment Count: 1171
05-29 10:14:19.943  i: [BufferHelper] Segment count: 1171
05-29 10:14:19.943  i: [PlayerActivity] Creating fragment
05-29 10:14:19.944  i: [Player][DimensionsLayout] Resizing: 100 x 100
05-29 10:14:19.945  i: Fetching [method:GET] https://192.168.1.202:32400/video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=1&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F2507&protocol=*&session=6954b9a0483a5643-com-plexapp-android&subtitleSize=75&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160&X-Plex-Client-Identifier=6954b9a0483a5643-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Client-Profile-Extra=add-limitation(scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D52)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DnotMatch%26name%3Dvideo.DOVIProfile%26value%3D5)%2Badd-limitation(scope%3DvideoAudioCodec%26scopeName%3Daac%26type%3DupperBound%26name%3Daudio.channels%26value%3D8%26replace%3Dtrue)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dmp3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dac3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Deac3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Ddca)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dopus)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DNotMatch%26name%3Dvideo.anamorphic%26value%3D999%26replace%3Dtrue)%2Badd-transcode-target(type%3DsubtitleProfile%26context%3Dstreaming%26protocol%3Dhttp%26container%3Dmkv%26subtitleCodec%3Dsrt)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dmpeg2video)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dhevc)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DMatch%26name%3Dvideo.profile%26list%3Dmain%7Cmain%2010)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dstreaming%26protocol%3Dhls%26type%3Dmatch%26name%3Dvideo.colorTrc%26list%3Dsmpte2084%7Cbt709%7Cbt470m%7Csmpte240m%7Csmpte170m%7Cbt470bg%7Cbt2020-10%26isRequired%3Dfalse)&X-Plex-Device=SHIELD%20Android%20TV&X-Plex-Platform=Android&X-Plex-Platform-Version=11&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Version=9.3.0.32842&X-Plex-Token=...g227&X-Plex-Language=en-us
05-29 10:14:19.947  i: [DisplayBehaviour] Activity has been changed, searching for available modes.
05-29 10:14:19.947  i: [DisplayBehaviour] Current mode detected as 3840x2160 @ 59.9401Hz (19).
05-29 10:14:19.949  i: [PictureInPictureBehaviour] Picture-in-picture is available and can be used.
05-29 10:14:19.949  i: Fetching [method:GET] https://metadata.provider.plex.tv/library/metadata/5d776d3147dd6e001f6f0ef6/userState?X-Plex-Token=...g227&X-Plex-Language=en-us
05-29 10:14:19.955  i: [MediaDecisionEngine] Server was happy with client's original decision
05-29 10:14:19.955  i: [MediaDecisionEngine] Decision: CanPlay: true CanDirectPlay: true CanDirectStreamVideo: true CanDirectStreamAudio: true CanDirectPlaySubtitle: false CanTranscodeSubtitle: false CanDisplayVideo: true 
05-29 10:14:19.956  i: [LoadControl] New bitrate: 5000, Maximum: 5000
05-29 10:14:19.956  i: [MediaDecisionMediaSource] Resetting mappable types.
05-29 10:14:19.956  i: [BufferHelper] Assumed Bitrate: 10000, Segment Count: 1171
05-29 10:14:19.956  i: [BufferHelper] Segment count: 1171
05-29 10:14:19.957  i: [BufferHelper] Assumed Bitrate: 10000, Segment Count: 1171
05-29 10:14:19.957  i: [BufferHelper] Segment count: 1171
05-29 10:14:19.958  i: [MediaDecisionMediaSource] Resolving 192-168-1-202.fc6d7f62add8449c8ae72c032966cffb.plex.direct as 192.168.1.202.
05-29 10:14:19.959  i: [MediaDecisionMediaSource] Opening https://192-168-1-202.fc6d7f62add8449c8ae72c032966cffb.plex.direct:32400/services/iva/assets/609535/video.mp4?autoAdjustQuality=1&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944&X-Plex-Client-Identifier=6954b9a0483a5643-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Device=SHIELD%20Android%20TV&X-Plex-DRM=widevine%3Avideo&X-Plex-Platform=Android&X-Plex-Platform-Version=11&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Token=...g227&X-Plex-Version=9.3.0.32842.
05-29 10:14:19.960  i: [MediaDecisionMediaSource] Using ProgressiveMediaSource with FFmpegExtractor.
05-29 10:14:19.962  i: [MediaDecisionMediaSource] onMediaDecisionRefreshed (Sources: 1)
05-29 10:14:19.996  i: [CurrentItemMetadataBehaviour] Fetched current item, success: true
05-29 10:14:20.055  i: [PictureInPictureBehaviour] Picture-in-picture is available and can be used.
05-29 10:14:20.068  i: [ChaptersSheetHud] Found 0 chapters.
05-29 10:14:20.087  i: [MenuSheetHud] Item changed (and fetched), invalidating settings...
05-29 10:14:20.148  i: [SystemUIBehaviour] Hiding the system user-interface.
05-29 10:14:20.149  i: [ExoPlayer][EventLogger] timeline [eventTime=0.33, mediaPos=0.00, window=0, period=0, periodCount=1, windowCount=1, reason=SOURCE_UPDATE
05-29 10:14:20.149  i: [ExoPlayer][EventLogger]   period [?]
05-29 10:14:20.150  i: [ExoPlayer][EventLogger]   window [?, seekable=false, dynamic=false]
05-29 10:14:20.150  i: [ExoPlayer][EventLogger] ]
05-29 10:14:20.150  i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms, Duration: 0 ms)
05-29 10:14:20.150  i: [EngineEventManager] onBufferingStarted (isSeeking: false)
05-29 10:14:20.151  i: [Player][Timeline] Playback started (or buffering), scheduling updates
05-29 10:14:20.152  i: [TranscodeSession] Media choice updated
05-29 10:14:20.152  i: [TranscodeSession] Pausing...
05-29 10:14:20.197  i: [Player][View] Layout has been measured with a size of 1920 x 1080 (1920 x 1080).
05-29 10:14:20.202  i: [ExoPlayer][EventLogger] surfaceSize [eventTime=0.38, mediaPos=0.00, window=0, period=0, 1920, 1080]
05-29 10:14:23.604  e: [ExoPlayer][EventLogger] playerFailed [eventTime=3.78, mediaPos=0.00, window=0, period=0, errorCode=ERROR_CODE_IO_BAD_HTTP_STATUS
  com.google.android.exoplayer2.q: Source error
      at com.google.android.exoplayer2.t1.G(SourceFile:3)
      at com.google.android.exoplayer2.t1.handleMessage(SourceFile:35)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loop(Looper.java:223)
      at android.os.HandlerThread.run(HandlerThread.java:67)
  Caused by: r3.z$e: Response code: 404
      at r3.u.b(SourceFile:47)
      at r3.t.b(SourceFile:21)
      at r3.k0.b(SourceFile:3)
      at com.google.android.exoplayer2.source.r0$a.load(SourceFile:4)
      at r3.d0$d.run(SourceFile:6)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
      at java.lang.Thread.run(Thread.java:923)
]
05-29 10:14:23.605  e: [Player][ExoPlayer] Playback error detected
05-29 10:14:23.606  i: [Player][Timeline] Handling player error
05-29 10:14:23.606  i: [Player][Timeline] Playback stopped (error: true)
05-29 10:14:23.607  i: [Player][Timeline] Player error not known by server, reporting original player error (or a playback interrupted one)
05-29 10:14:23.607  i: [Player] Error reported: UnknownError (null)
05-29 10:14:23.608  i: [Player][Timeline] Playback stopped (error: false)
05-29 10:14:23.609  e: An exception occurred: com.google.android.exoplayer2.q: Source error
05-29 10:14:23.610  e: Stacktrace: com.google.android.exoplayer2.q: Source error
	at com.google.android.exoplayer2.t1.G(SourceFile:3)
	at com.google.android.exoplayer2.t1.handleMessage(SourceFile:35)
	at android.os.Handler.dispatchMessage(Handler.java:102)
	at android.os.Looper.loop(Looper.java:223)
	at android.os.HandlerThread.run(HandlerThread.java:67)
Caused by: r3.z$e: Response code: 404
	at r3.u.b(SourceFile:47)
	at r3.t.b(SourceFile:21)
	at r3.k0.b(SourceFile:3)
	at com.google.android.exoplayer2.source.r0$a.load(SourceFile:4)
	at r3.d0$d.run(SourceFile:6)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:923)

05-29 10:14:23.611  i: [TranscodeFallbackBehaviour] Detected direct play failed, falling back to transcode (starting: true)
05-29 10:14:23.613  i: [Player][ExoPlayer] Setting given surfaceView 
05-29 10:14:23.614  i: [Player][DimensionsLayout] Resizing: 1920 x 1080
05-29 10:14:23.616  i: [VideoAwakeBehaviour] Keep screen awake has been requested disabled for VideoAwakeBehaviour.
05-29 10:14:23.616  i: [DisplayBehaviour] New ExoPlayerEngine detected, enabling: false.
05-29 10:14:23.617  i: [Player][ExoPlayer] Using PlayQueueMediaSource
05-29 10:14:23.618  i: [MediaCodecVideoSyncRenderer] Setting allow dummy surface: false
05-29 10:14:23.619  i: [MediaDecisionEngine] Starting media decision for: Tag (part index 0)
05-29 10:14:23.619  i: [Player] Error has been consumed by Transcode Fallback Behaviour and will not continue.
05-29 10:14:23.620  i: [MediaDecisionEngine] Provided video item has no streams, checking files...
05-29 10:14:23.620  i: [ExoPlayer][EventLogger] state [eventTime=3.80, mediaPos=0.00, window=0, period=0, IDLE]
05-29 10:14:23.620  i: Fetching [method:GET] https://192.168.1.202:32400/library/metadata/2507?checkFiles=1&includeChapters=1&X-Plex-Token=...g227&X-Plex-Language=en-us
05-29 10:14:23.621  i: [ExoPlayer][EventLogger] surfaceSize [eventTime=3.80, mediaPos=0.00, window=0, period=0, 0, 0]
05-29 10:14:23.621  i: [ExoPlayer][EventLogger] timeline [eventTime=3.80, mediaPos=0.00, window=0, periodCount=1, windowCount=1, reason=PLAYLIST_CHANGED
05-29 10:14:23.621  i: [ExoPlayer][EventLogger]   period [?]
05-29 10:14:23.621  i: [ExoPlayer][EventLogger]   window [?, seekable=false, dynamic=true]
05-29 10:14:23.621  i: [ExoPlayer][EventLogger] ]
05-29 10:14:23.622  i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms, Duration: 0 ms)
05-29 10:14:23.622  i: [ExoPlayer][EventLogger] positionDiscontinuity [eventTime=3.80, mediaPos=0.00, window=0, reason=REMOVE, PositionInfo:old [mediaItem=0, period=0, pos=0], PositionInfo:new [mediaItem=0, period=-1, pos=0]]
05-29 10:14:23.622  i: [Player][ExoPlayer] onPositionDiscontinuity, Reason: 4
05-29 10:14:23.622  i: [ExoPlayer][EventLogger] mediaItem [eventTime=3.80, mediaPos=0.00, window=0, reason=PLAYLIST_CHANGED]
05-29 10:14:23.622  i: [ExoPlayer][EventLogger] timeline [eventTime=3.80, mediaPos=0.00, window=0, periodCount=1, windowCount=1, reason=PLAYLIST_CHANGED
05-29 10:14:23.623  i: [ExoPlayer][EventLogger]   period [?]
05-29 10:14:23.623  i: [ExoPlayer][EventLogger]   window [?, seekable=false, dynamic=true]
05-29 10:14:23.624  i: [ExoPlayer][EventLogger] ]
05-29 10:14:23.624  i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms, Duration: 0 ms)
05-29 10:14:23.624  i: [ExoPlayer][EventLogger] mediaItem [eventTime=3.80, mediaPos=0.00, window=0, reason=PLAYLIST_CHANGED]
05-29 10:14:23.625  i: [ExoPlayer][EventLogger] state [eventTime=3.80, mediaPos=0.00, window=0, BUFFERING]
05-29 10:14:23.625  i: [ExoPlayer][EventLogger] surfaceSize [eventTime=3.81, mediaPos=0.00, window=0, period=0, 1920, 1080]
05-29 10:14:23.636  i: [MediaDecisionEngine] Transcode server selected: PLEX-UNRAID
05-29 10:14:23.636  i: [MediaDecisionEngine] Analyzing media: 1920x1080 5000kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:14:23.637  i: [MediaDecisionEngine] Unable to direct play; Direct Play was attempted but failed, fallen back to transcoding
05-29 10:14:23.637  i: [MediaDecisionEngine] Unable to play; server unable to transcode video
05-29 10:14:23.637  i: [MediaDecisionEngine] Analyzing media: 1280x720 2500kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:14:23.637  i: [MediaDecisionEngine] Unable to direct play; Direct Play was attempted but failed, fallen back to transcoding
05-29 10:14:23.638  i: [MediaDecisionEngine] Unable to play; server unable to transcode video
05-29 10:14:23.638  i: [MediaDecisionEngine] Analyzing media: 480x270 750kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:14:23.638  i: [MediaDecisionEngine] Unable to direct play; Direct Play was attempted but failed, fallen back to transcoding
05-29 10:14:23.638  i: [MediaDecisionEngine] Unable to play; server unable to transcode video
05-29 10:14:23.639  i: [video] User maximum h264 profile determined: 52
05-29 10:14:23.639  i: [video] Device recommended h264 profile determined: 52
05-29 10:14:23.639  i: [video] Segmented MKV not supported
05-29 10:14:23.648  i: [BufferHelper] Assumed Bitrate: 400000, Segment Count: 46875
05-29 10:14:23.648  i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
05-29 10:14:23.648  i: [BufferHelper] Segment count: 3276
05-29 10:14:23.651  i: Fetching [method:GET] https://192.168.1.202:32400/video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=1&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F2507&protocol=*&session=6954b9a0483a5643-com-plexapp-android&subtitleSize=75&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160&X-Plex-Client-Identifier=6954b9a0483a5643-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Client-Profile-Extra=add-limitation(scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D52)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DnotMatch%26name%3Dvideo.DOVIProfile%26value%3D5)%2Badd-limitation(scope%3DvideoAudioCodec%26scopeName%3Daac%26type%3DupperBound%26name%3Daudio.channels%26value%3D8%26replace%3Dtrue)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dmp3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dac3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Deac3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Ddca)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dopus)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DNotMatch%26name%3Dvideo.anamorphic%26value%3D999%26replace%3Dtrue)%2Badd-transcode-target(type%3DsubtitleProfile%26context%3Dstreaming%26protocol%3Dhttp%26container%3Dmkv%26subtitleCodec%3Dsrt)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dmpeg2video)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dhevc)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DMatch%26name%3Dvideo.profile%26list%3Dmain%7Cmain%2010)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dstreaming%26protocol%3Dhls%26type%3Dmatch%26name%3Dvideo.colorTrc%26list%3Dsmpte2084%7Cbt709%7Cbt470m%7Csmpte240m%7Csmpte170m%7Cbt470bg%7Cbt2020-10%26isRequired%3Dfalse)&X-Plex-Device=SHIELD%20Android%20TV&X-Plex-Platform=Android&X-Plex-Platform-Version=11&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Version=9.3.0.32842&X-Plex-Token=...g227&X-Plex-Language=en-us
05-29 10:14:23.705  i: [MediaDecisionEngine] Server was unhappy with client's original decision: Neither direct play nor conversion is available.
05-29 10:14:23.710  i: [MediaDecisionEngine] Decision: CanPlay: false CanDirectPlay: false CanDirectStreamVideo: false CanDirectStreamAudio: false CanDirectPlaySubtitle: false CanTranscodeSubtitle: false CanDisplayVideo: false Transcode Reason: null 
05-29 10:14:23.711  e: [ExoPlayer][EventLogger] playerFailed [eventTime=3.89, mediaPos=0.00, window=0, period=0, errorCode=ERROR_CODE_IO_UNSPECIFIED
  com.google.android.exoplayer2.q: Source error
      at com.google.android.exoplayer2.t1.G(SourceFile:3)
      at com.google.android.exoplayer2.t1.handleMessage(SourceFile:33)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loop(Looper.java:223)
      at android.os.HandlerThread.run(HandlerThread.java:67)
  Caused by: java.io.IOException
      at sc.q.maybeThrowSourceInfoRefreshError(SourceFile:4)
      at sc.v.maybeThrowSourceInfoRefreshError(Unknown Source:2)
      at com.google.android.exoplayer2.source.v.maybeThrowPrepareError(SourceFile:4)
      at com.google.android.exoplayer2.t1.q(SourceFile:20)
      at com.google.android.exoplayer2.t1.handleMessage(SourceFile:25)
      ... 3 more
]
05-29 10:14:23.712  e: [Player][ExoPlayer] Playback error detected
05-29 10:14:23.713  i: [Player][Timeline] Handling player error
05-29 10:14:23.714  i: [Player][Timeline] Playback stopped (error: true)
05-29 10:14:23.714  i: [Player][Timeline] Player error not known by server, reporting original player error (or a playback interrupted one)
05-29 10:14:23.715  i: [Player] Error reported: ServerDecisionError (null)
05-29 10:14:23.715  i: [Player][Timeline] Playback stopped (error: false)
05-29 10:14:23.715  e: An exception occurred: com.google.android.exoplayer2.q: Source error
05-29 10:14:23.716  e: Stacktrace: com.google.android.exoplayer2.q: Source error
	at com.google.android.exoplayer2.t1.G(SourceFile:3)
	at com.google.android.exoplayer2.t1.handleMessage(SourceFile:33)
	at android.os.Handler.dispatchMessage(Handler.java:102)
	at android.os.Looper.loop(Looper.java:223)
	at android.os.HandlerThread.run(HandlerThread.java:67)
Caused by: java.io.IOException
	at sc.q.maybeThrowSourceInfoRefreshError(SourceFile:4)
	at sc.v.maybeThrowSourceInfoRefreshError(Unknown Source:2)
	at com.google.android.exoplayer2.source.v.maybeThrowPrepareError(SourceFile:4)
	at com.google.android.exoplayer2.t1.q(SourceFile:20)
	at com.google.android.exoplayer2.t1.handleMessage(SourceFile:25)
	... 3 more

05-29 10:14:23.717  i: [TranscodeSession] Stopping...
05-29 10:14:23.717  i: [TranscodeSession] Session already stopped.
05-29 10:14:23.718  i: [Player][Error] Displaying player error...
05-29 10:14:23.718  i: [DialogBehaviour] Showing dialog.
05-29 10:14:23.719  i: [ExoPlayer][EventLogger] state [eventTime=3.90, mediaPos=0.00, window=0, period=0, IDLE]
05-29 10:14:26.292  i: [EngineEventManager] onPlaybackStopped: Closed
05-29 10:14:26.293  i: [Player][Timeline] Playback stopped (error: false)
05-29 10:14:26.293  i: [VideoAwakeBehaviour] Keep screen awake has been requested disabled for VideoAwakeBehaviour.
05-29 10:14:26.294  i: [PlaybackTimeBehaviour] Time: 0 IsStarted: false
05-29 10:14:26.294  i: [TranscodeSession] Stopping...
05-29 10:14:26.294  i: [TranscodeSession] Session already stopped.
05-29 10:14:26.295  i: [PlayQueueProgressBehaviour] Updating PlayQueueManager state, isPlaying: false
05-29 10:14:26.295  i: [SleepTimerBehaviour] Sleep timer behaviour changed.
05-29 10:14:26.297  i: [WiFiLockBehaviour] Releasing WiFi lock since playback was stopped.
05-29 10:14:26.299  i: [DisplayBehaviour] Cancelling stop playback runnable to prevent unexpected stop.
05-29 10:14:26.300  i: [MediaSessionBehaviour] Updating state to STOPPED
05-29 10:14:26.303  i: [MemoryOptimisationBehaviour] Expanding memory cache.
05-29 10:14:26.304  i: [VideoAwakeBehaviour] Keep screen awake has been requested disabled for VideoAwakeBehaviour.
05-29 10:14:26.305  i: [AudioFocusBehaviour] Behaviour being destroyed, giving up audio focus
05-29 10:14:26.307  i: [DisplayBehaviour] Cancelling stop playback runnable to prevent unexpected stop.
05-29 10:14:26.307  i: [DisplayBehaviour] Reverting back to the original display mode.
05-29 10:14:26.308  i: [DisplayBehaviour] Mode is already set to our best mode of 3840x2160 @ 59.9401Hz (19).
05-29 10:14:26.309  i: [HomeHubs] Item content source server://7cde33ac1c8164bc5770f6a5e75f47785cbbdcec/com.plexapp.plugins.library has volatile hubs: marking as stale.
05-29 10:14:26.311  i: [UpdateChannelsBehaviour] app in foreground, scheduling a pending update Item was updated or removed
05-29 10:14:26.312  i: [MediaSessionBehaviour] Releasing MediaSessionHelper
05-29 10:14:26.312  i: [MediaSessionHelper] Releasing media session with tag: video
05-29 10:14:26.330  i: [MediaSessionBehaviour] Releasing MediaSessionHelper
05-29 10:14:26.349  i: [PlayerService] onDestroy
05-29 10:14:26.371  i: Resuming HomeActivity.
1 Like

Here is a different Android log from network logging from when I try to play trailer for “Ad Astra” – This is on my other Shield, a NVIDIA shield pro, which as I mentioned also cannot play trailers:

05-29 10:36:08.920  i: [OneApp] User can execute command without restrictions because they are entitled.
05-29 10:36:08.922  i: [PlaybackManager] Preparing for Ad Astra
05-29 10:36:08.923  i: [VideoUtils] MediaCodec found (OMX.Nvidia.h264.decode) for video/avc
05-29 10:36:08.924  i: [VideoUtils] MediaCodec found (OMX.Nvidia.h265.decode) for video/hevc
05-29 10:36:08.924  i: [VideoUtils] MediaCodec found (OMX.Nvidia.DOVI.decode) for video/dolby-vision
05-29 10:36:08.924  i: [VideoUtils] MediaCodec found (OMX.Nvidia.mpeg2v.decode) for video/mpeg2
05-29 10:36:08.925  i: [VideoUtils] MediaCodec found (OMX.Nvidia.mp4.decode) for video/mp4v-es
05-29 10:36:08.926  i: [VideoUtils] MediaCodec found (OMX.Nvidia.vc1.decode) for video/wvc1
05-29 10:36:08.926  i: [VideoUtils] MediaCodec found (OMX.Nvidia.vp8.decode) for video/x-vnd.on2.vp8
05-29 10:36:08.927  i: [VideoUtils] MediaCodec found (OMX.Nvidia.vp9.decode) for video/x-vnd.on2.vp9
05-29 10:36:08.927  i: [MediaCodecCaps] Support detected: (audio/raw, Max: 8)
05-29 10:36:08.928  i: [MediaCodecCaps] Not support: audio/mpeg-L1
05-29 10:36:08.928  i: [MediaCodecCaps] Support detected: (audio/mpeg-L2, Max: 6)
05-29 10:36:08.928  i: [MediaCodecCaps] Support detected: (audio/mpeg, Max: 2)
05-29 10:36:08.928  i: [MediaCodecCaps] Not support: audio/ac3
05-29 10:36:08.929  i: [MediaCodecCaps] Not support: audio/eac3
05-29 10:36:08.930  i: [MediaCodecCaps] Not support: audio/vnd.dts
05-29 10:36:08.930  i: [MediaCodecCaps] Not support: audio/vnd.dts.hd
05-29 10:36:08.931  i: [MediaCodecCaps] Not support: audio/true-hd
05-29 10:36:08.934  i: [DefaultPlaybackManager] No codecs being downloaded.
05-29 10:36:08.941  i: [PlayQueues] Creating delayed remote PQ.
05-29 10:36:08.956  i: [PlayerService] onCreate
05-29 10:36:08.958  i: [ConnectivityManager] Device is under Ethernet
05-29 10:36:08.958  i: [Player] Changing to use ExoPlayer for playback.
05-29 10:36:09.051  i: [MemoryOptimisationBehaviour] Reducing memory cache.
05-29 10:36:09.058  i: [CurrentItemMetadataBehaviour] Fetching current item
05-29 10:36:09.058  i: Fetching [method:GET] https://192.168.1.202:32400/library/metadata/2849?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1&X-Plex-Token=...wXTH&X-Plex-Language=en-us
05-29 10:36:09.058  i: [MediaSessionBehaviour] Current item has changed
05-29 10:36:09.059  i: [MediaSessionHelper] Starting media session with tag: video
05-29 10:36:09.059  i: [MediaSessionHelper] Creating media session with tag: video
05-29 10:36:09.077  i: Fetching [method:GET] https://metadata.provider.plex.tv/library/metadata/5d776c7c23d5a3001f51c069?X-Plex-Token=...wXTH&X-Plex-Language=en-us
05-29 10:36:09.086  i: [MediaSessionBehaviour] Updating metadata for video.
05-29 10:36:09.086  i: [InteractionBehaviour] Slept, reason: Startup.
05-29 10:36:09.110  i: Fetching [method:GET] https://metadata.provider.plex.tv/library/metadata/5d776c7c23d5a3001f51c069/userState?X-Plex-Token=...wXTH&X-Plex-Language=en-us
05-29 10:36:09.113  i: [Player][ExoPlayer] Setting given surfaceView 
05-29 10:36:09.114  i: [VideoAwakeBehaviour] Keep screen awake has been requested disabled for VideoAwakeBehaviour.
05-29 10:36:09.114  i: [DisplayBehaviour] New ExoPlayerEngine detected, enabling: false.
05-29 10:36:09.114  i: [Player][ExoPlayer] Using PlayQueueMediaSource
05-29 10:36:09.115  i: [MediaCodecVideoSyncRenderer] Setting allow dummy surface: false
05-29 10:36:09.116  i: [ExoPlayer][EventLogger] playWhenReady [eventTime=0.10, mediaPos=0.00, window=0, true, USER_REQUEST]
05-29 10:36:09.118  i: [ExoPlayer][EventLogger] timeline [eventTime=0.10, mediaPos=0.00, window=0, periodCount=1, windowCount=1, reason=PLAYLIST_CHANGED
05-29 10:36:09.119  i: [ExoPlayer][EventLogger]   period [?]
05-29 10:36:09.119  i: [ExoPlayer][EventLogger]   window [?, seekable=false, dynamic=true]
05-29 10:36:09.119  i: [ExoPlayer][EventLogger] ]
05-29 10:36:09.119  i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms, Duration: 0 ms)
05-29 10:36:09.120  i: [ExoPlayer][EventLogger] mediaItem [eventTime=0.10, mediaPos=0.00, window=0, reason=PLAYLIST_CHANGED]
05-29 10:36:09.120  i: [ExoPlayer][EventLogger] state [eventTime=0.10, mediaPos=0.00, window=0, BUFFERING]
05-29 10:36:09.125  i: [MediaDecisionEngine] Starting media decision for: Ad Astra (part index 0)
05-29 10:36:09.127  i: [MediaDecisionEngine] Provided video item has no streams, checking files...
05-29 10:36:09.128  i: Fetching [method:GET] https://192.168.1.202:32400/library/metadata/2849?checkFiles=1&includeChapters=1&X-Plex-Token=...wXTH&X-Plex-Language=en-us
05-29 10:36:09.131  i: [MediaDecisionEngine] Transcode server selected: PLEX-UNRAID
05-29 10:36:09.134  i: [MediaDecisionEngine] Analyzing media: 1920x804 5000kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:36:09.144  i: [MediaDecisionEngine] Analyzing media: 1280x536 2500kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:36:09.144  i: [MediaDecisionEngine] Analyzing media: 480x201 750kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:36:09.145  i: [MediaDecisionEngine] Unable to direct play; Device cannot play this video format at 480 x 201
05-29 10:36:09.146  i: Creating PlayerActivity.
05-29 10:36:09.146  i: [Activity] Resuming the application, attempting to download item and children.
05-29 10:36:09.147  i: [Boot] PlayerActivity took 0ms to run create behaviours.
05-29 10:36:09.147  i: [MediaDecisionEngine] Unable to play; server unable to transcode video
05-29 10:36:09.154  i: [video] User maximum h264 profile determined: 52
05-29 10:36:09.155  i: [video] Device recommended h264 profile determined: 52
05-29 10:36:09.155  i: Resuming PlayerActivity.
05-29 10:36:09.156  i: [PlayerActivity] Creating fragment
05-29 10:36:09.173  i: [CurrentItemMetadataBehaviour] Fetched current item, success: true
05-29 10:36:09.183  i: [Player][DimensionsLayout] Resizing: 100 x 100
05-29 10:36:09.187  i: [BufferHelper] Assumed Bitrate: 10000, Segment Count: 1171
05-29 10:36:09.187  i: [BufferHelper] Segment count: 1171
05-29 10:36:09.188  i: [DisplayBehaviour] Activity has been changed, searching for available modes.
05-29 10:36:09.188  i: [DisplayBehaviour] Current mode detected as 3840x2160 @ 59.9401Hz (17).
05-29 10:36:09.188  i: Fetching [method:GET] https://192.168.1.202:32400/video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F2849&protocol=*&session=6b4090200fec97b2-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160&X-Plex-Client-Identifier=6b4090200fec97b2-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Client-Profile-Extra=add-limitation(scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D52)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DnotMatch%26name%3Dvideo.DOVIProfile%26value%3D5)%2Badd-transcode-target(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26container%3Dmkv%26videoCodec%3Dh264%2Chevc%2Cmpeg2video%26audioCodec%3Daac_latm%2Caac%2Cac3%2Calac%2Cdca%2Cflac%2Cmp1%2Cmp2%2Cmp3%2Copus%2Cvorbis%2Cwmav1%2Cwmav2%2Cwmalossless%2Cwmapro%2Cwmavoice%26subtitleCodec%3Dass%2Cpgs%2Csubrip%2Cdvd_subtitle%2Cmov_text%2Cvtt%2Cdvb_subtitle%26replace%3Dtrue)%2Badd-transcode-target-settings(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26CopyMatroskaAttachments%3Dtrue)%2Badd-limitation(scope%3DvideoAudioCodec%26scopeName%3Daac%26type%3DupperBound%26name%3Daudio.channels%26value%3D8%26replace%3Dtrue)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dmp3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dac3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Ddca)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dopus)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DNotMatch%26name%3Dvideo.anamorphic%26value%3D999%26replace%3Dtrue)%2Badd-transcode-target(type%3DsubtitleProfile%26context%3Dstreaming%26protocol%3Dhttp%26container%3Dmkv%26subtitleCodec%3Dsrt)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dmpeg2video)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dhevc)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DMatch%26name%3Dvideo.profile%26list%3Dmain%7Cmain%2010)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dstreaming%26protocol%3Dhls%26type%3Dmatch%26name%3Dvideo.colorTrc%26list%3Dbt709%7Cbt470m%7Csmpte240m%7Csmpte170m%7Cbt470bg%7Cbt2020-10%26isRequired%3Dfalse)&X-Plex-Device=SHIELD%20Android%20TV&X-Plex-Platform=Android&X-Plex-Platform-Version=11&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Version=9.2.3.32818&X-Plex-Token=...wXTH&X-Plex-Language=en-us
05-29 10:36:09.188  i: [PictureInPictureBehaviour] Picture-in-picture is available and can be used.
05-29 10:36:09.193  i: [MediaDecisionEngine] Server was happy with client's original decision
05-29 10:36:09.193  i: [MediaDecisionEngine] Decision: CanPlay: true CanDirectPlay: true CanDirectStreamVideo: true CanDirectStreamAudio: true CanDirectPlaySubtitle: false CanTranscodeSubtitle: false CanDisplayVideo: true 
05-29 10:36:09.194  i: [LoadControl] New bitrate: 5000, Maximum: 5000
05-29 10:36:09.194  i: [MediaDecisionMediaSource] Resetting mappable types.
05-29 10:36:09.194  i: [BufferHelper] Assumed Bitrate: 10000, Segment Count: 1171
05-29 10:36:09.194  i: [BufferHelper] Segment count: 1171
05-29 10:36:09.195  i: [BufferHelper] Assumed Bitrate: 10000, Segment Count: 1171
05-29 10:36:09.196  i: [BufferHelper] Segment count: 1171
05-29 10:36:09.197  i: [MediaDecisionMediaSource] Resolving 192-168-1-202.fc6d7f62add8449c8ae72c032966cffb.plex.direct as 192.168.1.202.
05-29 10:36:09.198  i: [MediaDecisionMediaSource] Opening https://192-168-1-202.fc6d7f62add8449c8ae72c032966cffb.plex.direct:32400/services/iva/assets/336036/video.mp4?autoAdjustQuality=0&bitrate=5000&fmt=4&hasMDE=1&location=lan&mediaBufferSize=74944&X-Plex-Client-Identifier=6b4090200fec97b2-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Device=SHIELD%20Android%20TV&X-Plex-DRM=widevine%3Avideo&X-Plex-Platform=Android&X-Plex-Platform-Version=11&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Token=...wXTH&X-Plex-Version=9.2.3.32818.
05-29 10:36:09.198  i: [MediaDecisionMediaSource] Using ProgressiveMediaSource with FFmpegExtractor.
05-29 10:36:09.198  i: [MediaDecisionMediaSource] onMediaDecisionRefreshed (Sources: 1)
05-29 10:36:09.300  i: [PictureInPictureBehaviour] Picture-in-picture is available and can be used.
05-29 10:36:09.349  i: [ChaptersSheetHud] Found 0 chapters.
05-29 10:36:09.369  i: [MenuSheetHud] Item changed (and fetched), invalidating settings...
05-29 10:36:09.461  i: [SystemUIBehaviour] Hiding the system user-interface.
05-29 10:36:09.463  i: [ExoPlayer][EventLogger] timeline [eventTime=0.44, mediaPos=0.00, window=0, period=0, periodCount=1, windowCount=1, reason=SOURCE_UPDATE
05-29 10:36:09.463  i: [ExoPlayer][EventLogger]   period [?]
05-29 10:36:09.463  i: [ExoPlayer][EventLogger]   window [?, seekable=false, dynamic=false]
05-29 10:36:09.463  i: [ExoPlayer][EventLogger] ]
05-29 10:36:09.463  i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms, Duration: 0 ms)
05-29 10:36:09.464  i: [EngineEventManager] onBufferingStarted (isSeeking: false)
05-29 10:36:09.464  i: [Player][Timeline] Playback started (or buffering), scheduling updates
05-29 10:36:09.464  i: [TranscodeSession] Media choice updated
05-29 10:36:09.464  i: [TranscodeSession] Pausing...
05-29 10:36:09.533  i: [Player][View] Layout has been measured with a size of 1920 x 1080 (1920 x 1080).
05-29 10:36:09.539  i: [ExoPlayer][EventLogger] surfaceSize [eventTime=0.52, mediaPos=0.00, window=0, period=0, 1920, 1080]
05-29 10:36:12.793  e: [ExoPlayer][EventLogger] playerFailed [eventTime=3.77, mediaPos=0.00, window=0, period=0, errorCode=ERROR_CODE_IO_BAD_HTTP_STATUS
  com.google.android.exoplayer2.q: Source error
      at com.google.android.exoplayer2.t1.G(SourceFile:3)
      at com.google.android.exoplayer2.t1.handleMessage(SourceFile:35)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loop(Looper.java:223)
      at android.os.HandlerThread.run(HandlerThread.java:67)
  Caused by: r3.z$e: Response code: 404
      at r3.u.b(SourceFile:47)
      at r3.t.b(SourceFile:21)
      at r3.k0.b(SourceFile:3)
      at com.google.android.exoplayer2.source.r0$a.load(SourceFile:4)
      at r3.d0$d.run(SourceFile:6)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
      at java.lang.Thread.run(Thread.java:923)
]
05-29 10:36:12.793  e: [Player][ExoPlayer] Playback error detected
05-29 10:36:12.794  i: [Player][Timeline] Handling player error
05-29 10:36:12.794  i: [Player][Timeline] Playback stopped (error: true)
05-29 10:36:12.794  i: [Player][Timeline] Player error not known by server, reporting original player error (or a playback interrupted one)
05-29 10:36:12.795  i: [Player] Error reported: UnknownError (null)
05-29 10:36:12.795  i: [Player][Timeline] Playback stopped (error: false)
05-29 10:36:12.795  e: An exception occurred: com.google.android.exoplayer2.q: Source error
05-29 10:36:12.795  e: Stacktrace: com.google.android.exoplayer2.q: Source error
	at com.google.android.exoplayer2.t1.G(SourceFile:3)
	at com.google.android.exoplayer2.t1.handleMessage(SourceFile:35)
	at android.os.Handler.dispatchMessage(Handler.java:102)
	at android.os.Looper.loop(Looper.java:223)
	at android.os.HandlerThread.run(HandlerThread.java:67)
Caused by: r3.z$e: Response code: 404
	at r3.u.b(SourceFile:47)
	at r3.t.b(SourceFile:21)
	at r3.k0.b(SourceFile:3)
	at com.google.android.exoplayer2.source.r0$a.load(SourceFile:4)
	at r3.d0$d.run(SourceFile:6)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:923)

05-29 10:36:12.800  i: [TranscodeFallbackBehaviour] Detected direct play failed, falling back to transcode (starting: true)
05-29 10:36:12.800  i: [Player][ExoPlayer] Setting given surfaceView 
05-29 10:36:12.801  i: [Player][DimensionsLayout] Resizing: 1920 x 804
05-29 10:36:12.801  i: [VideoAwakeBehaviour] Keep screen awake has been requested disabled for VideoAwakeBehaviour.
05-29 10:36:12.802  i: [DisplayBehaviour] New ExoPlayerEngine detected, enabling: false.
05-29 10:36:12.802  i: [Player][ExoPlayer] Using PlayQueueMediaSource
05-29 10:36:12.803  i: [MediaCodecVideoSyncRenderer] Setting allow dummy surface: false
05-29 10:36:12.803  i: [Player] Error has been consumed by Transcode Fallback Behaviour and will not continue.
05-29 10:36:12.804  i: [ExoPlayer][EventLogger] state [eventTime=3.79, mediaPos=0.00, window=0, period=0, IDLE]
05-29 10:36:12.804  i: [ExoPlayer][EventLogger] surfaceSize [eventTime=3.79, mediaPos=0.00, window=0, period=0, 0, 0]
05-29 10:36:12.804  i: [ExoPlayer][EventLogger] timeline [eventTime=3.79, mediaPos=0.00, window=0, periodCount=1, windowCount=1, reason=PLAYLIST_CHANGED
05-29 10:36:12.804  i: [ExoPlayer][EventLogger]   period [?]
05-29 10:36:12.805  i: [ExoPlayer][EventLogger]   window [?, seekable=false, dynamic=true]
05-29 10:36:12.805  i: [ExoPlayer][EventLogger] ]
05-29 10:36:12.805  i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms, Duration: 0 ms)
05-29 10:36:12.805  i: [ExoPlayer][EventLogger] positionDiscontinuity [eventTime=3.79, mediaPos=0.00, window=0, reason=REMOVE, PositionInfo:old [mediaItem=0, period=0, pos=0], PositionInfo:new [mediaItem=0, period=-1, pos=0]]
05-29 10:36:12.805  i: [Player][ExoPlayer] onPositionDiscontinuity, Reason: 4
05-29 10:36:12.806  i: [ExoPlayer][EventLogger] mediaItem [eventTime=3.79, mediaPos=0.00, window=0, reason=PLAYLIST_CHANGED]
05-29 10:36:12.806  i: [ExoPlayer][EventLogger] timeline [eventTime=3.79, mediaPos=0.00, window=0, periodCount=1, windowCount=1, reason=PLAYLIST_CHANGED
05-29 10:36:12.806  i: [ExoPlayer][EventLogger]   period [?]
05-29 10:36:12.807  i: [ExoPlayer][EventLogger]   window [?, seekable=false, dynamic=true]
05-29 10:36:12.807  i: [ExoPlayer][EventLogger] ]
05-29 10:36:12.807  i: [Player][ExoPlayer] onTimelineChanged (Position: 0 ms, Duration: 0 ms)
05-29 10:36:12.807  i: [ExoPlayer][EventLogger] mediaItem [eventTime=3.79, mediaPos=0.00, window=0, reason=PLAYLIST_CHANGED]
05-29 10:36:12.807  i: [ExoPlayer][EventLogger] state [eventTime=3.79, mediaPos=0.00, window=0, BUFFERING]
05-29 10:36:12.807  i: [MediaDecisionEngine] Starting media decision for: Ad Astra (part index 0)
05-29 10:36:12.808  i: [MediaDecisionEngine] Provided video item has no streams, checking files...
05-29 10:36:12.808  i: Fetching [method:GET] https://192.168.1.202:32400/library/metadata/2849?checkFiles=1&includeChapters=1&X-Plex-Token=...wXTH&X-Plex-Language=en-us
05-29 10:36:12.810  i: [ExoPlayer][EventLogger] surfaceSize [eventTime=3.79, mediaPos=0.00, window=0, period=0, 1920, 804]
05-29 10:36:12.813  i: [MediaDecisionEngine] Transcode server selected: PLEX-UNRAID
05-29 10:36:12.813  i: [MediaDecisionEngine] Analyzing media: 1920x804 5000kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:36:12.813  i: [MediaDecisionEngine] Unable to direct play; Direct Play was attempted but failed, fallen back to transcoding
05-29 10:36:12.813  i: [MediaDecisionEngine] Unable to play; server unable to transcode video
05-29 10:36:12.814  i: [MediaDecisionEngine] Analyzing media: 1280x536 2500kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:36:12.814  i: [MediaDecisionEngine] Unable to direct play; Direct Play was attempted but failed, fallen back to transcoding
05-29 10:36:12.814  i: [MediaDecisionEngine] Unable to play; server unable to transcode video
05-29 10:36:12.814  i: [MediaDecisionEngine] Analyzing media: 480x201 750kbps (Container: mp4, Video: h264, Audio: aac)
05-29 10:36:12.814  i: [MediaDecisionEngine] Unable to direct play; Direct Play was attempted but failed, fallen back to transcoding
05-29 10:36:12.814  i: [MediaDecisionEngine] Unable to play; server unable to transcode video
05-29 10:36:12.815  i: [video] User maximum h264 profile determined: 52
05-29 10:36:12.815  i: [video] Device recommended h264 profile determined: 52
05-29 10:36:12.839  i: [BufferHelper] Assumed Bitrate: 400000, Segment Count: 46875
05-29 10:36:12.840  i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
05-29 10:36:12.840  i: [BufferHelper] Segment count: 3276
05-29 10:36:12.844  i: Fetching [method:GET] https://192.168.1.202:32400/video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F2849&protocol=*&session=6b4090200fec97b2-com-plexapp-android&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160&X-Plex-Client-Identifier=6b4090200fec97b2-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Client-Profile-Extra=add-limitation(scope%3DvideoCodec%26scopeName%3Dh264%26type%3DupperBound%26name%3Dvideo.level%26value%3D52)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.width%26value%3D3840%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DupperBound%26name%3Dvideo.height%26value%3D2160%26replace%3Dtrue)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DnotMatch%26name%3Dvideo.DOVIProfile%26value%3D5)%2Badd-transcode-target(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26container%3Dmkv%26videoCodec%3Dh264%2Chevc%2Cmpeg2video%26audioCodec%3Daac_latm%2Caac%2Cac3%2Calac%2Cdca%2Cflac%2Cmp1%2Cmp2%2Cmp3%2Copus%2Cvorbis%2Cwmav1%2Cwmav2%2Cwmalossless%2Cwmapro%2Cwmavoice%26subtitleCodec%3Dass%2Cpgs%2Csubrip%2Cdvd_subtitle%2Cmov_text%2Cvtt%2Cdvb_subtitle%26replace%3Dtrue)%2Badd-transcode-target-settings(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26CopyMatroskaAttachments%3Dtrue)%2Badd-limitation(scope%3DvideoAudioCodec%26scopeName%3Daac%26type%3DupperBound%26name%3Daudio.channels%26value%3D8%26replace%3Dtrue)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dmp3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dac3)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Ddca)%2Badd-transcode-target-audio-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26audioCodec%3Dopus)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3D*%26type%3DNotMatch%26name%3Dvideo.anamorphic%26value%3D999%26replace%3Dtrue)%2Badd-transcode-target(type%3DsubtitleProfile%26context%3Dstreaming%26protocol%3Dhttp%26container%3Dmkv%26subtitleCodec%3Dsrt)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dmpeg2video)%2Bappend-transcode-target-codec(type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhls%26videoCodec%3Dhevc)%2Badd-limitation(scope%3DvideoCodec%26scopeName%3Dhevc%26type%3DMatch%26name%3Dvideo.profile%26list%3Dmain%7Cmain%2010)%2Badd-limitation(scope%3DvideoTranscodeTarget%26scopeName%3Dhevc%26scopeType%3DvideoCodec%26context%3Dstreaming%26protocol%3Dhls%26type%3Dmatch%26name%3Dvideo.colorTrc%26list%3Dbt709%7Cbt470m%7Csmpte240m%7Csmpte170m%7Cbt470bg%7Cbt2020-10%26isRequired%3Dfalse)&X-Plex-Device=SHIELD%20Android%20TV&X-Plex-Platform=Android&X-Plex-Platform-Version=11&X-Plex-Product=Plex%20for%20Android%20(TV)&X-Plex-Version=9.2.3.32818&X-Plex-Token=...wXTH&X-Plex-Language=en-us
05-29 10:36:12.853  i: [MediaDecisionEngine] Server was unhappy with client's original decision: Neither direct play nor conversion is available.
05-29 10:36:12.853  i: [MediaDecisionEngine] Decision: CanPlay: false CanDirectPlay: false CanDirectStreamVideo: false CanDirectStreamAudio: false CanDirectPlaySubtitle: false CanTranscodeSubtitle: false CanDisplayVideo: false Transcode Reason: null 
05-29 10:36:12.864  e: [ExoPlayer][EventLogger] playerFailed [eventTime=3.85, mediaPos=0.00, window=0, period=0, errorCode=ERROR_CODE_IO_UNSPECIFIED
  com.google.android.exoplayer2.q: Source error
      at com.google.android.exoplayer2.t1.G(SourceFile:3)
      at com.google.android.exoplayer2.t1.handleMessage(SourceFile:33)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loop(Looper.java:223)
      at android.os.HandlerThread.run(HandlerThread.java:67)
  Caused by: java.io.IOException
      at sc.q.maybeThrowSourceInfoRefreshError(SourceFile:4)
      at sc.v.maybeThrowSourceInfoRefreshError(Unknown Source:2)
      at com.google.android.exoplayer2.source.v.maybeThrowPrepareError(SourceFile:4)
      at com.google.android.exoplayer2.t1.q(SourceFile:20)
      at com.google.android.exoplayer2.t1.handleMessage(SourceFile:25)
      ... 3 more
]
05-29 10:36:12.864  e: [Player][ExoPlayer] Playback error detected
05-29 10:36:12.864  i: [Player][Timeline] Handling player error
05-29 10:36:12.865  i: [Player][Timeline] Playback stopped (error: true)
05-29 10:36:12.865  i: [Player][Timeline] Player error not known by server, reporting original player error (or a playback interrupted one)
05-29 10:36:12.865  i: [Player] Error reported: ServerDecisionError (null)
05-29 10:36:12.865  i: [Player][Timeline] Playback stopped (error: false)
05-29 10:36:12.866  e: An exception occurred: com.google.android.exoplayer2.q: Source error
05-29 10:36:12.866  e: Stacktrace: com.google.android.exoplayer2.q: Source error
	at com.google.android.exoplayer2.t1.G(SourceFile:3)
	at com.google.android.exoplayer2.t1.handleMessage(SourceFile:33)
	at android.os.Handler.dispatchMessage(Handler.java:102)
	at android.os.Looper.loop(Looper.java:223)
	at android.os.HandlerThread.run(HandlerThread.java:67)
Caused by: java.io.IOException
	at sc.q.maybeThrowSourceInfoRefreshError(SourceFile:4)
	at sc.v.maybeThrowSourceInfoRefreshError(Unknown Source:2)
	at com.google.android.exoplayer2.source.v.maybeThrowPrepareError(SourceFile:4)
	at com.google.android.exoplayer2.t1.q(SourceFile:20)
	at com.google.android.exoplayer2.t1.handleMessage(SourceFile:25)
	... 3 more

05-29 10:36:12.867  i: [TranscodeSession] Stopping...
05-29 10:36:12.867  i: [TranscodeSession] Session already stopped.
05-29 10:36:12.868  i: [Player][Error] Displaying player error...
05-29 10:36:12.868  i: [DialogBehaviour] Showing dialog.
05-29 10:36:12.869  i: [ExoPlayer][EventLogger] state [eventTime=3.85, mediaPos=0.00, window=0, period=0, IDLE]
05-29 10:36:16.842  i: [EngineEventManager] onPlaybackStopped: Closed
05-29 10:36:16.844  i: [Player][Timeline] Playback stopped (error: false)
05-29 10:36:16.845  i: [VideoAwakeBehaviour] Keep screen awake has been requested disabled for VideoAwakeBehaviour.
05-29 10:36:16.846  i: [PlaybackTimeBehaviour] Time: 0 IsStarted: false
05-29 10:36:16.847  i: [TranscodeSession] Stopping...
05-29 10:36:16.848  i: [TranscodeSession] Session already stopped.
05-29 10:36:16.848  i: [PlayQueueProgressBehaviour] Updating PlayQueueManager state, isPlaying: false
05-29 10:36:16.850  i: [SleepTimerBehaviour] Sleep timer behaviour changed.
05-29 10:36:16.852  i: [WiFiLockBehaviour] Releasing WiFi lock since playback was stopped.
05-29 10:36:16.852  i: [DisplayBehaviour] Cancelling stop playback runnable to prevent unexpected stop.
05-29 10:36:16.853  i: [MediaSessionBehaviour] Updating state to STOPPED
05-29 10:36:16.853  i: [HomeHubs] Item content source server://7cde33ac1c8164bc5770f6a5e75f47785cbbdcec/com.plexapp.plugins.library has volatile hubs: marking as stale.
05-29 10:36:16.854  i: [MemoryOptimisationBehaviour] Expanding memory cache.
05-29 10:36:16.854  i: [VideoAwakeBehaviour] Keep screen awake has been requested disabled for VideoAwakeBehaviour.
05-29 10:36:16.854  i: [AudioFocusBehaviour] Behaviour being destroyed, giving up audio focus
05-29 10:36:16.855  i: [UpdateChannelsBehaviour] app in foreground, scheduling a pending update Item was updated or removed
05-29 10:36:16.856  i: [MediaSessionBehaviour] Releasing MediaSessionHelper
05-29 10:36:16.857  i: [DisplayBehaviour] Cancelling stop playback runnable to prevent unexpected stop.
05-29 10:36:16.857  i: [MediaSessionHelper] Releasing media session with tag: video
05-29 10:36:16.859  i: [DisplayBehaviour] Reverting back to the original display mode.
05-29 10:36:16.861  i: [DisplayBehaviour] Mode is already set to our best mode of 3840x2160 @ 59.9401Hz (17).
05-29 10:36:16.874  i: [MediaSessionBehaviour] Releasing MediaSessionHelper
05-29 10:36:16.898  i: [PlayerService] onDestroy
05-29 10:36:16.910  i: Resuming HomeActivity.
1 Like

This workaround does not work for me

1 Like

jej514, Do you have an ad-blocker on your network? I had to whitelist the Plex services, and I think that helped trailers to function on my Shield.

Yes, I can see that. The question is why, because thats obviously caused by a Bug or similiar.
Will provide full Android log later, I had logging enabled during creating the above Server log, but a page refresh nuked the log.