Transcode activated on server but client cpu going 100%

Plex Players Desktop Players
1

Server Version#: 1.13.4.5271
Player Version#:3.77.2

Server is installed in xpenology
I download a 4k mkv video
I use plex app on 4k smart tv everithing ok
when i try to view the video on my pc (win 10) or my ipad pro the video lag
my win10 cpu going 100%
I activated hardware acceleration on transcoding but video always run in direct play

2

Apparently your PC’s browser can’t handle the bit rate being sent to it.

Settings - Web - Adjust the quality.

3

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