Since a few months not all my videos show me the option to change the quality and transcode the video, this happens from the Windows Plex Media Player and from the Web GUI. In the past I never ever had this issue.
Server Version#: 1.15.5.994
Player Version#: 3.83.2
Clean logs while starting a video that will not transcode.
Plex Media Server Logs_2019-04-26_17-50-36.zip (46.5 KB)
Unable to transcode
General
Unique ID : 214832289719978338585324855265846690136 (0xA19F31A8A0953141B58D8A2100F90158)
Complete name : E:\Data\TVSeries\Lethal Weapon\Season 02\Lethal Weapon - S02E17 - The Old Couple (1080p.WEB-DL.NTb).mkv
Format : Matroska
Format version : Version 4
File size : 2.73 GiB
Duration : 43 min 14 s
Overall bit rate mode : Variable
Overall bit rate : 9 033 kb/s
Encoded date : UTC 2018-03-07 11:42:35
Writing application : mkvmerge v13.0.0 ('The Juggler') 64bit
Writing library : libebml v1.3.4 + libmatroska v1.4.5
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 43 min 14 s
Bit rate mode : Variable
Bit rate : 8 391 kb/s
Maximum bit rate : 15.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.169
Stream size : 2.53 GiB (93%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 43 min 14 s
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 198 MiB (7%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Text #1
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 42 min 21 s
Bit rate : 99 b/s
Count of elements : 984
Stream size : 30.8 KiB (0%)
Language : English
Default : No
Forced : No
Text #2
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 42 min 23 s
Bit rate : 104 b/s
Count of elements : 1043
Stream size : 32.4 KiB (0%)
Title : SDH
Language : English
Default : No
Forced : NoUnable to transcode
General
Unique ID : 108801341586418460802852836992366239924 (0x51DA604D028CD38579CC86957E1560B4)
Complete name : E:\Data\TVSeries\After Life\Season 01\After Life - S01E03 - Episode 3 (1080p.WEB-DL.AMCON).mkv
Format : Matroska
Format version : Version 4
File size : 1.34 GiB
Duration : 27 min 44 s
Overall bit rate mode : Variable
Overall bit rate : 6 932 kb/s
Encoded date : UTC 2019-03-26 14:27:14
Writing application : mkvmerge v19.0.0 ('Brave Captain') 64-bit
Writing library : libebml v1.3.5 + libmatroska v1.4.8
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4
Format settings : CABAC / 3 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 3 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 27 min 44 s
Bit rate mode : Variable
Bit rate : 6 490 kb/s
Maximum bit rate : 9 735 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.125
Stream size : 1.22 GiB (91%)
Writing library : x264 core 148 r2715 7e75228
Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x1:0x111 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / stitchable=1 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=50 / keyint_min=26 / scenecut=0 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=6490 / ratetol=1.0 / qcomp=0.50 / qpmin=6 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=9735 / vbv_bufsize=12980 / nal_hrd=vbr / filler=0 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No
Audio
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 27 min 44 s
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 127 MiB (9%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 26 min 40 s
Bit rate : 93 b/s
Count of elements : 550
Stream size : 18.2 KiB (0%)
Title : English
Language : English
Default : Yes
Forced : NoAble to transcode
General
Unique ID : 206980528524943709483163694678268085231 (0x9BB6FFF186645AF5928D19B29F9683EF)
Complete name : E:\Data\TVSeries\This Is Us\Season 03\This Is Us - S03E11 - Songbird Road (1) (1080p.WEB-DL.METCON).mkv
Format : Matroska
Format version : Version 4
File size : 1.90 GiB
Duration : 42 min 56 s
Overall bit rate : 6 342 kb/s
Encoded date : UTC 2019-01-23 08:02:09
Writing application : mkvmerge v30.1.0 ('Forever And More') 64-bit
Writing library : libebml v1.3.6 + libmatroska v1.4.9
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 42 min 56 s
Bit rate : 5 700 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.115
Stream size : 1.71 GiB (90%)
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 42 min 56 s
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 197 MiB (10%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 42 min 15 s
Bit rate : 54 b/s
Count of elements : 634
Stream size : 16.8 KiB (0%)
Title : English
Language : English
Default : No
Forced : NoAble to transcode
General
Unique ID : 99324186167897491666447563266049160042 (0x4AB92476926C67D8572BF6B5BF67B36A)
Complete name : E:\Data\Movies\How to Train Your Dragon The Hidden World (2019)\How to Train Your Dragon The Hidden World (2019) - [Remux-1080p][TRUEHD ATMOS 7.1][H264]-PmP.mkv
Format : Matroska
Format version : Version 4
File size : 23.5 GiB
Duration : 1 h 44 min
Overall bit rate mode : Variable
Overall bit rate : 32.4 Mb/s
Encoded date : UTC 2019-04-08 01:12:06
Writing application : mkvmerge v31.0.0 ('Dolores In A Shoestand') 64-bit
Writing library : libebml v1.3.6 + libmatroska v1.4.9
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 44 min
Bit rate mode : Variable
Bit rate : 28.2 Mb/s
Maximum bit rate : 30.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.568
Stream size : 20.5 GiB (87%)
Title : MPEG-4 AVC Video / 28900 kbps / 1080p / 23.976 fps / 16:9 / High Profile 4.1
Language : English
Default : Yes
Forced : No
Audio #1
ID : 2
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 1 h 44 min
Bit rate mode : Variable
Bit rate : 3 312 kb/s
Maximum bit rate : 5 016 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Compression mode : Lossless
Stream size : 2.41 GiB (10%)
Title : Dolby TrueHD/Atmos Audio / 7.1 / 48 kHz / 3312 kbps / 16-bit
Language : English
Default : Yes
Forced : No
Number of dynamic objects : 11
Bed channel count : 1 channel
Bed channel configuration : LFE
Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 1 h 44 min
Bit rate mode : Constant
Bit rate : 448 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 334 MiB (1%)
Title : Compatibility Track / Dolby Digital Audio / 5.1 / 48 kHz / 448 kbps
Language : English
Service kind : Complete Main
Default : No
Forced : No
Audio #3
ID : 4
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 1 h 44 min
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 143 MiB (1%)
Title : Commentary by writer/director/executive-producer Dean DeBlois, co-producer Brad Lewis and animator Simon Otto
Language : English
Service kind : Complete Main
Default : No
Forced : No
Text #1
ID : 5
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 32 min
Bit rate : 43.0 kb/s
Count of elements : 3091
Stream size : 28.6 MiB (0%)
Title : SDH
Language : English
Default : No
Forced : No
Text #2
ID : 6
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 37 min
Bit rate : 70.8 kb/s
Count of elements : 3240
Stream size : 49.3 MiB (0%)
Title : Commentary by writer/director/executive-producer Dean DeBlois, co-producer Brad Lewis and animator Simon Otto
Language : English
Default : No
Forced : No
Menu
00:00:00.000 : en:Chapter 1
00:05:13.521 : en:Chapter 2
00:10:26.834 : en:Chapter 3
00:14:52.224 : en:Chapter 4
00:20:33.065 : en:Chapter 5
00:24:38.685 : en:Chapter 6
00:28:40.885 : en:Chapter 7
00:31:10.118 : en:Chapter 8
00:37:35.127 : en:Chapter 9
00:44:38.550 : en:Chapter 10
00:47:53.579 : en:Chapter 11
00:53:11.021 : en:Chapter 12
00:57:36.286 : en:Chapter 13
01:01:25.056 : en:Chapter 14
01:08:55.923 : en:Chapter 15
01:14:17.703 : en:Chapter 16
01:19:31.141 : en:Chapter 17
01:23:23.289 : en:Chapter 18
01:28:24.716 : en:Chapter 19
01:33:53.377 : en:Chapter 20
