Transcode errors

Keep getting transcode failed when playing over chromecast and smart tv local to media server

Aug 04, 2018 22:27:11.281 [2208] ERROR - [Transcoder] [segment @ 02585880] Failed to open segment list ‘http://127.0.0.1:32400/video/:/transcode/session/xvz9ksc65ll4hiffqvifiuz6/08d342d7-7794-4e92-9ae7-45dfe42999a8/seglist
Aug 04, 2018 22:27:11.298 [6444] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error
Aug 04, 2018 22:27:11.313 [7356] ERROR - [Transcoder] Error writing trailer of chunk-%05d: Invalid argument
Aug 04, 2018 22:27:11.326 [2208] DEBUG - Session xvz9ksc65ll4hiffqvifiuz6 (2) is throttling
Aug 04, 2018 22:27:11.333 [7356] DEBUG - [Transcoder] Throttle - Going into sloth mode.
Aug 04, 2018 22:27:11.349 [15004] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe’ exit code for process 13500 is 1 (failure)
Aug 04, 2018 22:27:11.353 [10592] DEBUG - Killing job.
Aug 04, 2018 22:27:11.353 [3336] DEBUG - Streaming Resource: Terminated session 0x55e5390:4mh7ljl8ctxmc693uoom997g with reason Conversion failed. The transcoder exited due to an error.
Aug 04, 2018 22:27:11.353 [10592] DEBUG - Job was already killed, not killing again.
Aug 04, 2018 22:27:11.353 [10592] DEBUG - Stopping transcode session xvz9ksc65ll4hiffqvifiuz6
Aug 04, 2018 22:27:11.353 [7784] DEBUG - Cleaning directory for session xvz9ksc65ll4hiffqvifiuz6 (C:\Users\Simon\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-xvz9ksc65ll4hiffqvifiuz6-08d342d7-7794-4e92-9ae7-45dfe42999a8)
Aug 04, 2018 22:27:11.361 [2400] ERROR - [TranscodeOutputStream] Streaming Session 0x55e5390 appears to have died from under us
Aug 04, 2018 22:27:11.374 [10592] DEBUG - Transcoder: Cleaning old transcode directories.
Aug 04, 2018 22:27:11.374 [10592] DEBUG - Transcoder: Cleaning old transcode directory: C:\Users\Simon\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-05zfupsrx2c9w4x9ms88utkc-fe58fb41-41e2-4b0b-8826-77dc2b45d46a
Aug 04, 2018 22:27:11.377 [10592] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: The process cannot access the file because it is being used by another process: “C:\Users\Simon\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-05zfupsrx2c9w4x9ms88utkc-fe58fb41-41e2-4b0b-8826-77dc2b45d46a\chunk-00041”)
Aug 04, 2018 22:27:11.377 [10592] DEBUG - Transcoder: Cleaning old transcode directory: C:\Users\Simon\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-xvz9ksc65ll4hiffqvifiuz6-08d342d7-7794-4e92-9ae7-45dfe42999a8
Aug 04, 2018 22:27:11.377 [10592] ERROR - Transcoder: Failed to delete session directory (boost::filesystem::remove: The system cannot find the file specified: “C:\Users\Simon\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-xvz9ksc65ll4hiffqvifiuz6-08d342d7-7794-4e92-9ae7-45dfe42999a8\chunk-00032”)
Aug 04, 2018 22:27:11.377 [10592] DEBUG - Whacked session xvz9ksc65ll4hiffqvifiuz6, 0 remaining.
Aug 04, 2018 22:27:11.417 [7784] ERROR - Failed to delete session directory (boost::filesystem::remove: The process cannot access the file because it is being used by another process: “C:\Users\Simon\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-xvz9ksc65ll4hiffqvifiuz6-08d342d7-7794-4e92-9ae7-45dfe42999a8\chunk-00109”)
Aug 04, 2018 22:27:15.872 [10032] DEBUG -

The following errors shown in your log snip above are a known issue with a Microsoft Update:

Aug 04, 2018 22:27:11.281 [2208] ERROR - [Transcoder] [segment @ 02585880] Failed to open segment list ‘http://127.0.0.1:32400/video/:/transcode/session/xvz9ksc65ll4hiffqvifiuz6/08d342d7-7794-4e92-9ae7-45dfe42999a8/seglist’
Aug 04, 2018 22:27:11.298 [6444] ERROR - [Transcoder] av_interleaved_write_frame(): Unknown error

Please verify you have the following Windows Updates installed:
July 10, 2018 - KB4338819 (OS Build 17134.165) - which introduced the issue

July 16, 2018 - KB4345421 (OS Build 17134.167) - First fix

July 24, 2018 - KB4340917 (OS Build 17134.191) - Second update Microsoft released fixing issues

You may need to manually download the patches and run them. Please ensure you reboot after each patch to ensure the patch is fully installed.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.