Transcoder Dying With No Obvious Clues

I have a new Ryzen 2700X (less than two months old) on a Windows 10 installation with a GT710 and 32GB of memory and 480GB SSD. More than enough to run a Plex server to stream to one or two TVs locally–nothing is being streamed out to the Internet. I have a gigabit connection between computer and router.

We have multiple wireless (wired is not an option) Roku’s in the house and all of sudden they can’t even stream a simple cartoon. I have watched the computer while trying to stream and nothing in maxed out, not CPU, nor memory, or HDD. No SMART errors on hard drive. Computer runs smoothly (but it is not doing anything else). CPU is always below 10% and memory below 20% utilization.

I have 802.11ac wireless with a good router. I know I am limited by the wireless chipsets in the Rokus. However up until about a week ago it was working fine. I can’t seem to find the bottleneck. I have attached the logs and an guidance on where to look would be greatly appreciated.

Server Version#: 1.15.6.1079
Player Version#: 6.3.9.5772-1dfcf58b1-Plex

Plex Media Server Logs_2019-06-04_19-19-50.zip (2.6 MB)

It looks like you just updatede your PMS around the time you say the system wont transcode anymore.
You could try to downgrade your server to the previous version, and see if that helps?
If your not sure how to downgrade, there is a lot of info on this forum on it

Is there a way to see my version history on my machine?

Also, I searched and didn’t find specifically how to downgrade. Can you provide a link to a forum post or KB article about it?

Finally, if this is an issue directly related to the new version, how can I report it to help developers and the community?

Well, I confesses that I might was a bit to fast on the trigger when i said there was info on this forum on downgrading.
I have a general idea how to do it:

  1. Get a copy of the version you need

  2. Make a backup of your DB ect.

  3. Uninstall PMS

  4. Install the old version

That being said, it is just a guess and I would like someone to confirm it befor you actually do it

Hope it helps a bit

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