Server Version#: 1.19.1.2645
OS: Windows 10 Pro 1909 X64
CPU: AMD Ryzen 3600
GPU: Nvidia Quadro P2000 (Driver 26.21.14.4112 from 10/24/2019 (newest from Windows Update))
SSD: Samsung EVO 970 Plus 250GB (stores OS, Plex Install, and Plex database).
Video Storage: All video is stored on secondary servers connected by SMB shares from 10G connected Windows 2012R2 file servers.
Player Version#: See below
Note: I don’t use any special antiviruses or similar on this system, just whatever comes with Windows 10.
Everything has been working perfect for months, but starting about 2-3 days ago, I started getting complaints from family members about errors on their clients while watching streams that are being transcoded. The errors being “Conversion failed. The transcoder exited due to an error.” and “Playback has stopped due to multiple playback errors”. My family members use a plethora of players including Rokus, Fire TV sticks, Vizio TVs, etc. I recently saw that Plex Media Server updated from 1.18.X to 1.19.X, but I’m not sure if that is part of the problem or just a coincidence. I leave my server on auto-update on the Public channel. I did move my temporary transcode location to C:\Plex as I noticed some people try in the forums, but that didn’t seem to help (it has full permissions to everyone as well). Everything else is in its default locations.
As recommended, I turned on debug logging and replicated the issue locally using my Roku Ultra (4660RW) with firmware 9.2.0 build 4807-46 and Plex Version 6.5 build 1. The issue happened just minutes before I pulled the logs, but I didn’t grab the exact time. The error this time was “Playback has stopped due to multiple playback errors.”
I’ve done the simple “reboot everything” and the issue still stands. Help Please!