Transcoder fails on 720P 3Mb video and below only

Plex Media Server
1

Server Version#: 1.29.1.6316-f4cdfea9c
Player Version#: any (web/app/iOS)

I am on Debian 11 and noticed a weird issue where content 720P at 3 MB and under causes the transcoder to crash anything above this transcodes just fine, I tried looking through the crash logs but it just looks like it’s failing without anything super specific. Is this a known issue or anywhere I can look to attempt to figure out what’s wrong? thanks

2

More information it looks like my Plex library files can’t find libc.so

liblibx264_encoder.so:
	linux-vdso.so.1 (0x00007ffe123a4000)
	libgcompat.so.0 => not found
	libc.so => not found
3

May I see the logs please?

Can’t help based on description alone.

Also, Plex doesn’t use libc.so anymore in the codecs.

4

Sure, currently the only logs being created are these two:
Plex Transcoder Statistics.1.log

<SessionReport version="2" startTime="0" startTimestamp="Nov 11, 2022 21:26:14.017" key="/library/metadata/25258" session="E6B8F54A-DCBB-4ED7-99F6-40632F71646C" transcode="9e82295eeb1cc8432ea41dbec30dc8fce97b4014">
<User id="1" thumb="https://plex.tv/users/9e6325518fdcc9e4/avatar?c=1666754199" title="vtchevalier" />
<Player address="166.198.201.130" device="iPhone" machineIdentifier="15B2EB4B-2D61-490B-94BD-DB5DCA64B3ED" model="15,3" platform="iOS" platformVersion="16.1" product="Plex for iOS" remotePublicAddress="166.198.201.130" title="iPhone" vendor="Apple" version="8.11.1" local="0" relayed="0" secure="1" userID="1" />
<Variants>
<Variant id="950f7098-fa23-4541-900b-88a12286dc51" targetBitrate="16154" context="static" sourceVideoCodec="hevc" sourceAudioCodec="eac3" videoDecision="copy" audioDecision="copy" protocol="http" container="mkv" videoCodec="hevc" audioCodec="eac3" audioChannels="6" transcodeHwRequested="0" transcodeHwFullPipeline="0">
<Media id="44385" videoProfile="main 10" audioChannels="6" audioCodec="eac3" bitrate="16128" container="mkv" duration="2674720" height="2160" videoCodec="hevc" videoFrameRate="24p" videoResolution="4K" width="3840" selected="1">
<Part deepAnalysisVersion="6" id="45320" indexes="sd" requiredBandwidths="24018,20804,18081,17336,17336,17336,17336,17336" videoProfile="main 10" bitrate="16128" container="mkv" duration="2674720" height="2160" width="3840" decision="transcode" selected="1">
<Stream bitDepth="10" bitrate="15360" chromaLocation="left" chromaSubsampling="4:2:0" codec="hevc" codedHeight="2160" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" default="1" displayTitle="4K HDR10 (HEVC Main 10)" extendedDisplayTitle="4K HDR10 (HEVC Main 10)" frameRate="24" height="2160" id="105193" language="English" languageCode="eng" languageTag="en" level="150" profile="main 10" refFrames="1" requiredBandwidths="23247,20034,17311,16569,16569,16569,16569,16569" streamType="1" width="3840" decision="copy" location="direct" />
<Stream audioChannelLayout="5.1(side)" bitrate="768" bitrateMode="cbr" channels="6" codec="eac3" default="1" displayTitle="English (EAC3 5.1)" extendedDisplayTitle="English (EAC3 5.1)" id="105194" language="English" languageCode="eng" languageTag="en" requiredBandwidths="767,767,767,767,767,767,767,767" samplingRate="48000" selected="1" streamType="2" decision="copy" location="direct" />
<Stream codec="text" displayTitle="English (SRT)" extendedDisplayTitle="English (SDH) (SRT)" format="text" id="105195" language="English" languageCode="eng" languageTag="en" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="&#268;e&#353;tina (SRT)" extendedDisplayTitle="&#268;e&#353;tina (SRT)" format="text" id="105196" language="&#268;e&#353;tina" languageCode="ces" languageTag="cs" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Dansk (SRT)" extendedDisplayTitle="Dansk (SRT)" format="text" id="105197" language="Dansk" languageCode="dan" languageTag="da" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Deutsch (SRT)" extendedDisplayTitle="Deutsch (SRT)" format="text" id="105198" language="Deutsch" languageCode="deu" languageTag="de" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="&#917;&#955;&#955;&#951;&#957;&#953;&#954;&#940; (SRT)" extendedDisplayTitle="Greek (&#917;&#955;&#955;&#951;&#957;&#953;&#954;&#940; SRT)" format="text" id="105199" language="&#917;&#955;&#955;&#951;&#957;&#953;&#954;&#940;" languageCode="ell" languageTag="el" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Espa&#241;ol (SRT)" extendedDisplayTitle="Espa&#241;ol (SRT)" format="text" id="105200" language="Espa&#241;ol" languageCode="spa" languageTag="es" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Espa&#241;ol (SRT)" extendedDisplayTitle="Espa&#241;ol (Latinoamericano) (SRT)" format="text" id="105201" language="Espa&#241;ol" languageCode="spa" languageTag="es" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Suomi (SRT)" extendedDisplayTitle="Suomi (SRT)" format="text" id="105202" language="Suomi" languageCode="fin" languageTag="fi" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Fran&#231;ais (SRT)" extendedDisplayTitle="Fran&#231;ais (SRT)" format="text" id="105203" language="Fran&#231;ais" languageCode="fra" languageTag="fr" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Fran&#231;ais (SRT)" extendedDisplayTitle="Fran&#231;ais (Canadien) (SRT)" format="text" id="105204" language="Fran&#231;ais" languageCode="fra" languageTag="fr" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="magyar (SRT)" extendedDisplayTitle="Magyar (SRT)" format="text" id="105205" language="magyar" languageCode="hun" languageTag="hu" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Italiano (SRT)" extendedDisplayTitle="Italiano (SRT)" format="text" id="105206" language="Italiano" languageCode="ita" languageTag="it" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="&#26085;&#26412;&#35486; (SRT)" extendedDisplayTitle="Japanese (&#26085;&#26412;&#35486; SRT)" format="text" id="105207" language="&#26085;&#26412;&#35486;" languageCode="jpn" languageTag="ja" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="&#54620;&#44397;&#50612; (SRT)" extendedDisplayTitle="Korean (&#54620;&#44397;&#50612; SRT)" format="text" id="105208" language="&#54620;&#44397;&#50612;" languageCode="kor" languageTag="ko" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Nederlands (SRT)" extendedDisplayTitle="Nederlands (SRT)" format="text" id="105209" language="Nederlands" languageCode="nld" languageTag="nl" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="norsk (SRT)" extendedDisplayTitle="Norsk (SRT)" format="text" id="105210" language="norsk" languageCode="nor" languageTag="no" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="polski (SRT)" extendedDisplayTitle="Polski (SRT)" format="text" id="105211" language="polski" languageCode="pol" languageTag="pl" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Portugu&#234;s (SRT)" extendedDisplayTitle="Portugu&#234;s (Brasil) (SRT)" format="text" id="105212" language="Portugu&#234;s" languageCode="por" languageTag="pt" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Portugu&#234;s (SRT)" extendedDisplayTitle="Portugu&#234;s (SRT)" format="text" id="105213" language="Portugu&#234;s" languageCode="por" languageTag="pt" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="rom&#226;n&#259; (SRT)" extendedDisplayTitle="Rom&#226;n&#259; (SRT)" format="text" id="105214" language="rom&#226;n&#259;" languageCode="ron" languageTag="ro" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Sloven&#269;ina (SRT)" extendedDisplayTitle="Sloven&#269;ina (SRT)" format="text" id="105215" language="Sloven&#269;ina" languageCode="slk" languageTag="sk" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="Svenska (SRT)" extendedDisplayTitle="Svenska (SRT)" format="text" id="105216" language="Svenska" languageCode="swe" languageTag="sv" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="T&#252;rk&#231;e (SRT)" extendedDisplayTitle="T&#252;rk&#231;e (SRT)" format="text" id="105217" language="T&#252;rk&#231;e" languageCode="tur" languageTag="tr" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="&#20013;&#25991; (SRT)" extendedDisplayTitle="Chinese (Simplified) (&#20013;&#25991; SRT)" format="text" id="105218" language="&#20013;&#25991;" languageCode="zho" languageTag="zh" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="&#20013;&#25991; (SRT)" extendedDisplayTitle="Chinese (Hong Kong) (&#20013;&#25991; SRT)" format="text" id="105219" language="&#20013;&#25991;" languageCode="zho" languageTag="zh" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
<Stream codec="text" displayTitle="&#20013;&#25991; (SRT)" extendedDisplayTitle="Chinese (Traditional) (&#20013;&#25991; SRT)" format="text" id="105220" language="&#20013;&#25991;" languageCode="zho" languageTag="zh" requiredBandwidths="1,1,1,1,1,1,1,1" streamType="3" decision="transcode" location="embedded" />
</Part>
</Media>
</Variant>
</Variants>
<SegmentList />
<PlaybackReports />
<StateReports />
<StateReports type="sloth">
<State startTime="23" endTime="100" slothMode="1" />
</StateReports>
</SessionReport>

and this one Plex Transcoder Statistics.log

<SessionReport version="2" startTime="0" startTimestamp="Nov 11, 2022 21:26:13.806" key="/library/metadata/25256" session="15B2EB4B-2D61-490B-94BD-DB5DCA64B3ED" transcode="B10D4ADE-67E2-41FA-B6A0-90C748ADBE0F">
<User id="1" thumb="https://plex.tv/users/9e6325518fdcc9e4/avatar?c=1666754199" title="vtchevalier" />
<Player address="166.198.201.130" device="iPhone" machineIdentifier="15B2EB4B-2D61-490B-94BD-DB5DCA64B3ED" model="15,3" platform="iOS" platformVersion="16.1" product="Plex for iOS" remotePublicAddress="166.198.201.130" title="iPhone" vendor="Apple" version="8.11.1" local="0" relayed="0" secure="1" userID="1" />
<Variants>
<Variant id="0332ff86-4cfc-4013-a9bb-2a6606c8677a" targetBitrate="1981" context="streaming" sourceVideoCodec="hevc" sourceAudioCodec="eac3" videoDecision="transcode" audioDecision="transcode" protocol="hls" container="mp4" videoCodec="h264" audioCodec="aac" audioChannels="2" transcodeHwRequested="0" transcodeHwFullPipeline="0">
<Media id="44383" videoProfile="main 10" audioChannels="2" audioCodec="aac" bitrate="1886" container="mp4" duration="3148640" height="404" optimizedForStreaming="1" protocol="hls" videoCodec="h264" videoFrameRate="24p" videoResolution="SD" width="720" selected="1">
<Part deepAnalysisVersion="6" id="45318" indexes="sd" requiredBandwidths="24106,22519,18549,17596,17596,17596,17596,17596" videoProfile="main 10" bitrate="1886" container="mp4" duration="3148640" height="404" optimizedForStreaming="1" protocol="hls" width="720" decision="transcode" selected="1">
<Stream bitrate="1724" codec="h264" default="1" displayTitle="4K HDR10 (HEVC Main 10)" extendedDisplayTitle="4K HDR10 (HEVC Main 10)" frameRate="24" height="404" id="105137" language="English" languageCode="eng" languageTag="en" requiredBandwidths="23337,21751,17781,16854,16854,16854,16854,16854" streamType="1" width="720" decision="transcode" location="segments-av" />
<Stream bitrate="162" bitrateMode="cbr" channels="2" codec="aac" default="1" displayTitle="English (EAC3 5.1)" extendedDisplayTitle="English (EAC3 5.1)" id="105138" language="English" languageCode="eng" languageTag="en" requiredBandwidths="767,767,767,767,767,767,767,767" selected="1" streamType="2" decision="transcode" location="segments-av" />
</Part>
</Media>
</Variant>
</Variants>
<SegmentList />
<PlaybackReports>
<Playback startTime="58" endTime="136" state="buffering" progress="0" />
<Playback startTime="136" endTime="331" state="buffering" progress="0" />
</PlaybackReports>
<StateReports />
<StateReports />
</SessionReport>
5

I’m sorry, I need the ZIP file

Settings - Server - Troubleshooting - Download Logs.

It gives me the PMS and Transcoder logs all in one ZIP