Server Version#: 1.24.1.4931
Player Version#:iOS 7.22
Mac mini
MacOS 2.3 Ghz quad-core
16GB of memory
Plex library on Synology
HDHomeRun Quad
Our Plex Server keeps crashing and need some help narrowing down what is causing this. We have been using PMS for years, it has been very solid so I haven’t had to do much troubleshooting over the years, but in the last month it has started crashing after a few minutes of running. We are using an older Mac mini that is dedicated to Plex Server. The normal things to check appear fine, plenty of free space (800 GB), plenty of free CPU cycles & memory, NAS not going to sleep, etc.
If need be, I can punt then reinstall Plex fresh, but like to understand why this happening to better troubleshoot Plex in the future. I have looked through the forum, the answer is probably out here, but I must be missing it, apology.
I see this before the crash
Aug 22, 2021 10:10:46.817 [0x700006774000] WARN - MDE: unable to find a working transcode profile for video stream
Aug 22, 2021 10:10:46.817 [0x700006774000] WARN - MDE: unable to find a working transcode profile for video stream
Aug 22, 2021 10:10:47.003 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.006 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.006 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.008 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.008 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.011 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.011 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.012 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] ignoring pic cod ext after 0
Aug 22, 2021 10:10:47.016 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.016 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.017 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.017 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.017 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.017 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] ignoring pic cod ext after 0
Aug 22, 2021 10:10:47.018 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.018 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] Invalid frame dimensions 0x0.
Aug 22, 2021 10:10:47.019 [0x7000068fd000] ERROR - [Transcoder] [mpeg2video @ 0x7fd896823800] slice below image (86 >= 68)
Aug 22, 2021 10:10:47.064 [0x7000068fd000] ERROR - [Transcoder] Error while decoding stream #0:1: Error number -50531338 occurred
Aug 22, 2021 10:10:47.065 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] exponent -1 is out-of-range
Aug 22, 2021 10:10:47.065 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] error decoding the audio block
Aug 22, 2021 10:10:47.069 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] expacc 125 is out-of-range
Aug 22, 2021 10:10:47.070 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] error decoding the audio block
Aug 22, 2021 10:10:47.070 [0x7000068fd000] ERROR - [Transcoder] Error while decoding stream #0:1: Error number -16976906 occurred
Aug 22, 2021 10:10:47.070 [0x700006150000] ERROR - [Transcoder] Error while decoding stream #0:1: Error number -16976906 occurred
……
……
Aug 22, 2021 10:10:47.096 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] error decoding the audio block
Aug 22, 2021 10:10:47.096 [0x700006150000] ERROR - [Transcoder] Error while decoding stream #0:1: Error number -16976906 occurred
Aug 22, 2021 10:10:47.097 [0x7000068fd000] ERROR - [Transcoder] Error while decoding stream #0:1: Error number -16976906 occurred
Aug 22, 2021 10:10:47.101 [0x700006150000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] exponent 25 is out-of-range
Aug 22, 2021 10:10:47.101 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] error decoding the audio block
Aug 22, 2021 10:10:47.104 [0x700006150000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] exponent 26 is out-of-range
Aug 22, 2021 10:10:47.104 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] error decoding the audio block
Aug 22, 2021 10:10:47.107 [0x700006150000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] expacc 126 is out-of-range
Aug 22, 2021 10:10:47.107 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] error decoding the audio block
Aug 22, 2021 10:10:47.107 [0x700006150000] ERROR - [Transcoder] Error while decoding stream #0:1: Error number -16976906 occurred
Aug 22, 2021 10:10:47.108 [0x7000068fd000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] invalid coupling range (13 >= 7)
Aug 22, 2021 10:10:47.108 [0x700006150000] ERROR - [Transcoder] [ac3 @ 0x7fd89600e600] error decoding the audio block
Aug 22, 2021 10:10:49.991 [0x700006774000] ERROR - BaseIndexFrameFileManager: transcoder exited abnormally
