Transcoder issue with "Use hardware acceleration when available" / TS-653D

Plex Media Server
1

Hello,

I have new Qnap NAS (TS-653D/ J4125) and facing transcoder issue with “Use hardware acceleration when available”. When I use Plex server to transcode H.264, the Plex version is not good for view for any resolution (1080/720/480/…) but the QNAP convert function is perfect and no issue. I was wondering why older QNAP NAS (TS-453A /N3160) which is not issue to use hardware transcoder for Plex.

Server Version#: 1.20.1.3213
Player Version#: 8.2.1.18636 or about.

Media

  • Duration 49:56
  • Bitrate 4611 kbps
  • Width 1280
  • Height 720
  • Aspect Ratio 1.78
  • Video Resolution 720p
  • Container MP4
  • Video Frame Rate NTSC
  • Web Optimized No
  • Audio Profile lc
  • Video Profile main
  • Title Original

Part

  • Duration 49:56

  • File PA3U - Movie 1.mp4

  • Size 1.61 GB

  • Audio Profile lc

  • Container MP4

  • Web Optimized No

  • Video Profile main

  • Codec H264

  • Bitrate 4403 kbps

  • Bit Depth 8

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Coded Height 720

  • Coded Width 1280

  • Frame Rate 29.97 fps

  • Height 720

  • Level 3.1

  • Profile main

  • Ref Frames 2

  • Stream Identifier 1

  • Width 1280

  • Display Title 720p (H.264)

  • Extended Display Title 720p (H.264)

  • Codec AAC

  • Channels 2

  • Bitrate 201 kbps

  • Audio Channel Layout stereo

  • Profile lc

  • Sampling Rate 48000 Hz

  • Stream Identifier 2

  • Display Title Unknown (AAC Stereo)

  • Extended Display Title Unknown (AAC Stereo)

  • Codec VOBSUB

  • Bitrate 6 kbps

  • Language English

  • Stream Identifier 3

  • Display Title English (VOBSUB)

  • Extended Display Title English (VOBSUB)

Media

  • Duration 49:56
  • Bitrate 2362 kbps
  • Width 1280
  • Height 720
  • Aspect Ratio 1.78
  • Video Resolution 720p
  • Container MP4
  • Web Optimized Yes
  • Proxy Type 42
  • Audio Profile lc
  • Target Optimized for Mobile
  • Target Tag I D 1
  • Video Profile high
  • Title Optimized for Mobile

Part

  • Duration 49:56

  • File PA3U - Movie 1 (2020).mp4

  • Size 843.70 MB

  • Audio Profile lc

  • Container MP4

  • Web Optimized Yes

  • Video Profile high

  • Codec H264

  • Bitrate 2160 kbps

  • Bit Depth 8

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Coded Height 720

  • Coded Width 1280

  • Frame Rate 22.262 fps

  • Height 720

  • Level 3.1

  • Profile high

  • Ref Frames 2

  • Stream Identifier 1

  • Width 1280

  • Display Title 720p (H.264)

  • Extended Display Title 720p (H.264)

  • Codec AAC

  • Channels 2

  • Bitrate 201 kbps

  • Audio Channel Layout stereo

  • Profile lc

  • Sampling Rate 48000 Hz

  • Stream Identifier 2

  • Display Title Unknown (AAC Stereo)

  • Extended Display Title Unknown (AAC Stereo)

2

There is a known bug in the Intel iHD_drv_video.so interface driver (from Intel) on all J4xxx CPUs.

Temporary workaround is to add the option VaapiDriver="i965" to Preferences.xml before the closing /> marker.

If you have the “PlexData” share in use, you can use the QNAP text editor in FileStation to add this option. It looks like VaapiDriver="i965" />

This is added when PMS is stopped. After restart, the image quality will return.

3

Great to hear the workaround!!! Solution is work for me. Thanks ChuckPa.