Can you provide your PMS logs and a sample of a file that is not playing as you expect? I might be best to pivot on your issue into a new thread.

I don’t have a way to host a file that large. I have the most populist setup for a server that is available. So I can’t imagine I’m the only one having this issue. I’ll provide logs. But my other gripe is removing hardware decoding for live TV. Can you make that an option? I don’t have weak signal …

Here are logs from the latest release. No hardware transcoding is functional on a live TV stream. Also, when starting a live stream it restarts 3 to 4 times by playing the first few seconds then starting over. Plex Media Server Logs_2024-11-01_07-08-45.zip (5.3 MB)

Here are the logs from my other server. This is a dedicated TV DVR server located at a remote location. It is behaving the same way. Repeating the first 5 seconds in the beginning of the stream and zero hardware acceleration is being utilized. Plex Media Server Logs_2024-11-01_07-15-43.zip (4.3 MB) …

Sure. Might be a day or two. Weekends are a busy time for my server. I’m surprised that the logs don’t tell you that information. My drivers are up to date on both machines.

Okay. I’ve narrowed it down to an issue with the Roku client app. See the attached screenshots and logs. [IMG_4220] [IMG_4221] [IMG_4222] [IMG_4223] Plex Media Server Logs_2024-11-01_18-17-08.zip (4.7 MB)

Likely not related but I would suggest using an actual directory and not the root of your R:\ drive. Also can you please confirm that this drive is not a network location/mount? Also just to confirm the issue you’re having is Live TV is using SW transcoding and not HW transcoding while using Roku, …

Uhmmm. Okay. Let’s lay some groundwork here so there is zero confusion on what’s happening. My system worked flawlessly with version 8921 and prior. I’ve always had both boxes checked for hardware transcoding and I never change these settings. I only install stable releases and so I can avoid issu…

I’m able to reproduce this issue on a Windows host with iGPU. We have some larger feature work that needs to be addressed before we can specifically dig into this issue. However, this feature work may also resolve this issue :crossed_fingers:.

Awesome! I’ll stay on 8921 until further notice.

Transcoder issues on Windows (1.41.2.9134)

Plex Media Server

Atomatth November 1, 2024, 6:40pm 5

@kd6icz can you provide a similar set of screenshots to here (Dashboard and Transcoder settings), but capturing the issue?

Also can you confirm that your Intel drivers are up to date?

Topic		Replies	Views
Transcoding drops out of hardware and I also error on Android client General Discussions livetv-dvr , server-windows , roku , android-mobile	2	50	December 18, 2025
HW Transcoding broken Plex Media Server server-windows , roku	20	744	November 4, 2024
Latest Plex Beta: Roku users having issues with transcoding required content Plex Pass Betas server-windows , roku	9	496	October 29, 2024
Videos not playing Plex Media Server server-nvidia-shield , roku	18	130	March 15, 2023
Version 1.41.0.8992 broken. Will not play any recording on the server Plex Media Server server-windows	24	335	February 16, 2025

Transcoder issues on Windows (1.41.2.9134)

Related topics