Version 1.41.0.8992 broken. Will not play any recording on the server

Plex Media Server Desktops & Laptops
1

Server Version#:Version 1.41.0.8992
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
After updating, which was a big mistake that won’t happen again, nothing will play from the windows 11 pc or a Roku. Just the spinning circle of death. Of course, can’t rollback versions so completely out of luck here.

Anyone have any suggestions? Thanks.

2

Cannot help with problem diagnosis. However, you can roll back to earlier 1.41 or 1.40 releases. On Windows, Plex keeps the last three versions in the Updates directory in the Plex Data Folder.

If you do roll back, suggest you first re-create the problem, then pull a set of server log files. That will be needed to help with problem diagnosis. Check that the server is configured for debug, not verbose, level logging: Settings → Server_Name → General + Show Advanced.

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3

Thanks so much for pointing out the ability to rollback to previous.

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4

Could you please provide instructions on how to roll back Plex to an earlier version? I am also dead in the water. Nothing works.

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  1. Stop Plex Media Server
  2. Uninstall using standard Windows uninstaller. Do not use uninstaller programs, registry cleaners, etc.
  3. Install desired version.
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6

Rollback to PlexMediaServer-1.40.5.8921-836b34c27-x86_64 all will be fine, the last two updates broke live tv playback.

7

Same for me with an Intel N100 CPU. This version isn’t utilizing the GPU hardware acceleration, so live TV playback isn’t working unless I choose a much smaller bitrate where the CPU can keep up without the GPU. Task manager shows the GPU isn’t used with this version.

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Not sure how to let anyone who can fix this know about it.

9

Just install the old version, it will simply ask you if you want to overwrite a newer version of PLEX, say yes.

PlexMediaServer-1.40.5.8921-836b34c27-x86_64

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Must be this version: PlexMediaServer-1.40.5.8921-836b34c27-x86_64

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Installing this version will fix it: PlexMediaServer-1.40.5.8921-836b34c27-x86_64

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I haven’t tried the latest beta to see if this is fixed. I tried the latest stable (again) after its re-release and it still breaks HW transcoding on both of my servers (i3-N305 and i9-14900T).

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13

It should be fixed in the latest beta

14

Hey @chris_decker08 !

I just tested 9057 on my 14th gen with an 770 GPU and it’s still getting stuck at 33%. Logs attached.

Plex Media Server Logs_2024-10-09_06-40-36.zip (5.5 MB)

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@kd6icz does this build fix the issue for you?

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Okay. So it does play now but it jumped around a couple of times playing the video out of sequence and was not using the GPU hardware to decode the video. Only encode was being performed by the GPU.

Attached new logs.

Plex Media Server Logs_2024-10-09_15-17-43.zip (5.0 MB)

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Correct, transcodes of live-tv will no loger use hw decoding going forward. Hw decoders are less tollerant of bad data commonly found in live-tv sessions and can even crash your server.

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Yikes! Well I personally have never experienced that. But my signals are all great so maybe that’s why.

But I did have the issue in the test above where software was being used as the decoder and the video played out of order. I’ll test more and see if it happens on a regular basis.

19

Ok. So what happens is the stream starts and 5 seconds in it goes back to the beginning. So far no issues after that.

20

Ooops! My bad. Hardware transcoding isn’t working at all. Not on Live TV or media from my libraries.

Plex Media Server Logs_2024-10-09_17-43-38.zip (4.6 MB)