Server Version#: Version 1.41.0.8994
Player Version#: Version 4.136.1
Unraid 6.12.13
GPU1: Raptor Lake-S GT1 [UHD Graphics 770]
GPU2: Geforce GTX 1070
I am having trouble supporting devices that cannot play Dolby Vision files, I was assuming my Plex Media Server would be able to transcode it to be able to support it correctly.
When I have ‘Use Hardware-accelerated video encoding’ enabled my movies look like this when it needs to transcode.
Although when i use my GTX 1070 it does work fine but the colours are washed out, but my tautulli doesn’t say [HW] and i feel as though that is because the 1070 is aged and does not naturally support the required codecs, when it is using the gtx 1070 i can see my cpu in my unraid server is used a lot and this leads me to believe that it is using software encoding on the cpu? (i5-13600k)
When i disable ‘Use Hardware-accelerated video encoding’ it does work fine but it takes a good chunk of performance from my cpu as it is encoding 4k DoVI/HDR which means less people get to enjoy it at the same time.
I am not sure what the issue is with this, in the end I would like to use my i5-13600k’s gpu with Hardware-Accelerated Video Encoding enabled and not the 1070 as that is in the server for my local ai
Here is the metadata for one of the movies that is having the issue:
<Video ratingKey="1105722" key="/library/metadata/1105722" guid="plex://movie/62287ddfcf2de0737380365e" slug="alien-romulus" studio="20th Century Studios" type="movie" title="Alien: Romulus" librarySectionTitle="Cinema Central" librarySectionID="1" librarySectionKey="/library/sections/1" contentRating="au/MA 15+" summary="While scavenging the deep ends of a derelict space station, a group of young space colonists come face to face with the most terrifying life form in the universe." rating="8.0" audienceRating="8.5" viewOffset="308000" skipCount="2" lastViewedAt="1729203377" year="2024" tagline="Everyone will hear you scream." thumb="/library/metadata/1105722/thumb/1729121294" art="/library/metadata/1105722/art/1729121294" duration="7133792" originallyAvailableAt="2024-08-14" addedAt="1728980590" updatedAt="1729121294" audienceRatingImage="rottentomatoes://image.rating.upright" chapterSource="media" primaryExtraKey="/library/metadata/1105723" ratingImage="rottentomatoes://image.rating.ripe">
<Media id="930564" duration="7133792" bitrate="25314" width="3840" height="1606" aspectRatio="2.35" audioChannels="6" audioCodec="eac3" videoCodec="hevc" videoResolution="4k" container="mkv" videoFrameRate="24p" videoProfile="main 10" hasVoiceActivity="1">
<Part accessible="1" exists="1" id="988628" key="/library/parts/988628/1728915392/file.mkv" duration="7133792" file="/Umovies/Alien Romulus (2024)/Alien Romulus (2024) WEBDL-2160p.mkv" size="22572934361" container="mkv" deepAnalysisVersion="6" requiredBandwidths="46666,34285,27847,27198,26552,26048,25807,25807" videoProfile="main 10">
<Stream id="2086406" streamType="1" default="1" codec="hevc" index="0" bitrate="25314" language="English" languageTag="en" languageCode="eng" DOVIBLCompatID="1" DOVIBLPresent="1" DOVIELPresent="0" DOVILevel="6" DOVIPresent="1" DOVIProfile="8" DOVIRPUPresent="1" DOVIVersion="1.0" bitDepth="10" chromaLocation="topleft" chromaSubsampling="4:2:0" codedHeight="1608" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="24.000" height="1606" level="150" original="1" profile="main 10" refFrames="1" requiredBandwidths="45896,33517,27078,26430,25783,25280,25040,25040" width="3840" displayTitle="4K DoVi/HDR10 (HEVC Main 10)" extendedDisplayTitle=" (4K DoVi/HDR10 HEVC Main 10)"> </Stream>
<Stream id="2086407" streamType="2" selected="1" default="1" codec="eac3" index="1" channels="6" language="English" languageTag="en" languageCode="eng" audioChannelLayout="5.1(side)" original="1" requiredBandwidths="768,768,768,768,768,768,768,768" samplingRate="48000" displayTitle="English (EAC3 5.1)" extendedDisplayTitle=" (English EAC3 5.1)"> </Stream>
<Stream id="2086408" streamType="3" canAutoSync="0" codec="srt" index="2" language="English" languageTag="en" languageCode="eng" original="1" requiredBandwidths="1,1,1,1,1,1,1,1" displayTitle="English (SRT)" extendedDisplayTitle=" (English SRT)"> </Stream>
<Stream id="2086409" streamType="3" canAutoSync="0" codec="srt" index="3" language="English" languageTag="en" languageCode="eng" hearingImpaired="1" original="1" requiredBandwidths="1,1,1,1,1,1,1,1" title="SDH" displayTitle="English SDH (SRT)" extendedDisplayTitle="SDH (English SRT)"> </Stream>
<Stream id="2086410" streamType="3" canAutoSync="0" codec="srt" index="4" language="English" languageTag="en" languageCode="eng" hearingImpaired="1" original="1" requiredBandwidths="1,1,1,1,1,1,1,1" title="SDH" displayTitle="English SDH (SRT)" extendedDisplayTitle="SDH (English SRT)"> </Stream>
<Stream id="2086411" streamType="3" canAutoSync="0" codec="srt" index="5" language="Spanish" languageTag="es" languageCode="spa" dub="1" requiredBandwidths="1,1,1,1,1,1,1,1" title="Latin American" displayTitle="Spanish (SRT)" extendedDisplayTitle="Latin American (Spanish SRT)"> </Stream>
<Stream id="2086412" streamType="3" canAutoSync="0" codec="srt" index="6" language="French" languageTag="fr" languageCode="fra" dub="1" requiredBandwidths="1,1,1,1,1,1,1,1" title="Canadian" displayTitle="French (SRT)" extendedDisplayTitle="Canadian (French SRT)"> </Stream>
And here are the logs to my server, I played the movie for about 30 seconds before capturing the logs to hopefully get everything that someone needs to be able to support me and point me in the right direction:
Plex Media Server Logs_2024-10-18_09-20-43.zip (4.8 MB)
I hope this is enough information for someone to be able to assist me!
