Transcoding failing for various users

Plex Media Server
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1

Server Version#: 1.30.2.6563
Player Version#: various

I just moved from a windows plex server, to a plex server running on my raspberry pi. I got everything setup, and it works fine when I try to play anything.

However, a number of users on different clients are all reporting an error:
“Conversion failed: The transcoder exited due to an error.”

One user using Roku managed to solve this by changing “Direct Play” to forced, but I have a user on plex-web and another using iOS who are still getting this error.

The only thing common about all the files that are failing is they are MKV format with AAC 6 channel audio. However, I’ve personally tried it on android app, web app and the windows app and have no issues with the same files.

As a note- these issues did not occur when using windows server, only after moving to the raspberry pi

2

Did you turn off transcoding on this new server?

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3

Please look here… Hardware transcoding issue - #49 by Wag3 There are an issue with PLEX in version 1.30 and up !!

4

No. We tried that as a fix but it gave a different error so i unchecked the box again.

5

how would i go about downgrading though to see if that fixed it? It seems everyone is able to use the plex windows app fine so its definitely a player specific thing.

6

Folks.

I need information please.

  1. Server Linux was tagged - which does support hardware transcoding
  2. Server Linux ARM was tagged - which does not support hardware transcoding.

Which CPU please (Vendor and SKU) ?

  1. “Conversion Failed” automatically should convey to share the server’s DEBUG log ZIP file , which contains the failure, here for us to examine. (It would save at least one full round-robin Q&A cycle)