Hardware Transcoding failure: “Conversion failed. The transcoder exited due to an error.”

Server Version#: 1.31.3.6868
Player Version#: web /

My server has a Quadro P400 in it. Things were going pretty well for a while, but the transcoding starting performing very poorly - buffering every few seconds. There was some advice first about deleting some codecs, which did not resolve the issue. I installed an update to the server, which also did not resolve the error.

Now, files that need transcoding don’t work at all. I get this error message when trying to play a video: “Conversion failed. The transcoder exited due to an error.”

Software transcoding works as expected (slowly) on Plex. Hardware transcoding works as expected on Jellyfin.

Any help is super appreciated, thanks.

Plex Media Server Logs_2023-04-04_00-11-19.zip (5.2 MB)

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