Transcoding Throttled

All my videos are showing Transcoding (Throttled) and there is more buffering in my 1080P videos than on other clients. Anyone else seeing this?

All my videos are showing Transcoding (Throttled) and there is more buffering in my 1080P videos than on other clients. Anyone else seeing this?

The transcode should only be "Throttled" if the server detects that it has transcoded a significant amount of the video ahead of the player. If you are then subsequently getting "buffering" on a video, it might suggest an issue with Wifi or something else. Are all your other clients playing at the same quality? Are they using Wifi over Ethernet, etc?

Ian

Yes, all my other clients are actually on WiFi whereas the XBOX is hooked directly to the router via Ethernet cable. 

I am suprised that ALL my media is being transcoded, whilst all my other platforms do not.   An example media file would be:-

Video: MP4 H264, 1686kbps  1024x572 PAL

Audio: AAC 165 kbps 48000hz.

Is this expected to be transcoded?

I am suprised that ALL my media is being transcoded, whilst all my other platforms do not.   An example media file would be:-

Video: MP4 H264, 1686kbps  1024x572 PAL

Audio: AAC 165 kbps 48000hz.

Is this expected to be transcoded?

I would have guessed not, but I don't have enough information. What quality do you have it set locally? It's available during video playback. If that's set high, I would need the "Info" of a representative video. You can grab that via Plex/Web, there is a button on the left followed by "Show XML" after navigating to the video's page.

Ian

Yes, all my other clients are actually on WiFi whereas the XBOX is hooked directly to the router via Ethernet cable. 

I'm sorry, i'm not sure what could be causing this... Is anyone else experiencing similar issues?

Ian


So it should not be throttling and buffering too? Is that correct?

Yeah, that looks like it would direct play, as long as the quality was high enough. If you can provide a short sample video (like clipping the first minute off the beginning) I could take a look for you...

Ian

So it should not be throttling and buffering too? Is that correct?

If you can provide the Plex Media Server logs, it should give us some details about "why" it's throttling. But my guess would be that it thinks it's significantly ahead of the XB1 playing the video...

Ian

I have a same problem. I have 2 servers Plex : local and by internet.

When i want streaming movie 1080p in local no problem with buffering.

And when i want streaming another movie 1080p but by internet : problem buffering. I specify i have a 100mbits connection up/down with my ISP.

i think buffering block when i streaming by internet...

(I'm french, sorry for my english)

Do I copy and paste the whole log? That seems like a lot

Apologies,  after checking again,  the quality was set to the lowest.   I know I checked that before and it was set to Highest.    Now that I reset it to highest, the transcoding has stopped and I am a happy bunny.

Thank you for your help. Really chuffed that I now have Plex on the XBONE and chuffed that you were online to help  :-)

Do I copy and paste the whole log? That seems like a lot

You could attach it as a separate file.

Ian

I have a same problem. I have 2 servers Plex : local and by internet.

When i want streaming movie 1080p in local no problem with buffering.

And when i want streaming another movie 1080p but by internet : problem buffering. I specify i have a 100mbits connection up/down with my ISP.

i think buffering block when i streaming by internet...

(I'm french, sorry for my english)

Hi,

Are you able to stream the same video over the internet, with the same quality settings, via Plex/Web? If not, that would indicate an issue with your internet connection, or the remote server for which you're streaming from...

Ian

Log attached. The video I am testing with is Captain America Winter Soldier

Log attached. The video I am testing with is Captain America Winter Soldier

Sorry, but did you click the specific button "attach". It's secondary after you browse to it

Ian

Hang on, the log file was too big

Hang on, the log file was too big

Can you compress it?

Ian

Hi,

Are you able to stream the same video over the internet, with the same quality settings, via Plex/Web? If not, that would indicate an issue with your internet connection, or the remote server for which you're streaming from...

Ian

Yes, I can play the same video with Rasplex, and on my computer in 1080p.