Transcoding works only sometimes?

Hello everyone,

I’ve been running a plex server for a while now and recently bought the plex pass for hardware transcoding. This works fine on my PC & iPhone.
Only I wanted to let a friend of mine also watch with his android phone & PC and when he wants to convert I see that he does not use the hardware transcoding and therefore draws the CPU of my server 100%. Also with my other iphone it doesn’t use hardware transcoding. Same account same model. Does anyone know why?

Al tested with the same movie and same settings.

This is with Android & PC:
Plex

This is IPhone & PC:
image

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