Server Version#: 1.32.3.7192
Player Version#: Sonos
I’ve got a 5 song EP encoded in lossless ALAC, 44.1k/16bit. This is the same format as most of my library (about 20k songs). The first two songs on the EP won’t play and I get an error in the Sonos app (connection to Plex lost) - I’m accessing Plex through Sonos and trying to play that way. All my other songs seem to be fine. I tried replacing these two songs with FLAC versions and they all failed to play.
Looking at the logs, I see the following for the item in question:
Jun 19, 2023 19:13:28.867 [0x700006969000] Debug — Request: [127.0.0.1:63421 (WAN)] GET /library/metadata/27932,27933,27934,27935,27936 (18 live) #379bd TLS Signed-in Token (tgray1) (Plex for Sonos)
Jun 19, 2023 19:13:28.874 [0x700006551000] Debug — Completed: [127.0.0.1:63421] 200 GET /library/metadata/27932,27933,27934,27935,27936 (18 live) #379bd TLS 6ms 9957 bytes
Jun 19, 2023 19:13:29.646 [0x7000060b6000] Debug — Request: [127.0.0.1:63439 (WAN)] GET /library/metadata/27933 (25 live) #37af9 TLS Signed-in Token (tgray1) (Plex for Sonos)
Jun 19, 2023 19:13:29.650 [0x700006551000] Debug — Completed: [127.0.0.1:63439] 200 GET /library/metadata/27933 (25 live) #37af9 TLS 3ms 2283 bytes
Jun 19, 2023 19:13:29.778 [0x7000068e6000] Debug — Request: [127.0.0.1:63443 (WAN)] GET /music/:/transcode/universal/decision?hasMDE=1&partIndex=0&mediaIndex=0&directPlay=1&protocol=hls&path=%2Flibrary%2Fmetadata%2F27933 (21 live) #37b1c TLS Signed-in Token (tgray1) (Plex for Sonos)
Jun 19, 2023 19:13:29.778 [0x7000068e6000] Debug — [Req#37b1c/Transcode] Downloading document http://127.0.0.1:32400/library/metadata/27933?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=48-A6-B8-AA-66-12%3AF
Jun 19, 2023 19:13:29.782 [0x7000068e6000] Debug — [Req#37b1c/Transcode] Streaming Resource: Reached Decision id=27933 codes=(MDE=3001,Not enough bandwidth for direct play of this item. Required bandwidth is 2018kbps and only 2000kbps is available. General=1001,Direct play not available; Conversion OK. Direct Play=3001,Not enough bandwidth for direct play of this item. Required bandwidth is 2119kbps and only 2000kbps is available. Transcode=1001,Direct play not available; Conversion OK.) media=(id=27526 part=(id=27695 decision=transcode protocol=hls streams=(Audio=(id=58322 decision=transcode bitrate=258 encoder=aac_at channels=2 rate=44100))))
Jun 19, 2023 19:13:29.783 [0x7000065d4000] Debug — Completed: [127.0.0.1:63443] 200 GET /music/:/transcode/universal/decision?hasMDE=1&partIndex=0&mediaIndex=0&directPlay=1&protocol=hls&path=%2Flibrary%2Fmetadata%2F27933 (21 live) #37b1c TLS 5ms 2594 bytes
The other song is similar though it has a different needed bandwidth listed.
Any ideas what’s going on? I routinely stream 44.1k/16bit to my Sonos through Plex. I also have a reasonable number of of 48k or 24 bit tracks that have played fine in the past. Is there someway I can just bump the bandwidth up OR force it to transcode (why is it not transcoding?)
Thanks
