Unable to play some tracks with Sonos

Plex Media Server
1

Server Version#: 1.24.0.4930
Player Version#:
For some tracks in my library, I get the following messages when trying to play them using the SONOS app:
unable to play - the connection to Plex was lost
And other tracks would play just fine.

While trying to figure out what was going wrong, I noticed that, for each track not playing, I can see the following WARN message in the plex server log (Plex Media Server.log):
WARN - [Transcode] Streaming Resource: Bandwidth exceeded: 2147483647 kbps > 720 kbps

Here, 720 kbps is the upper limit I have configured in Plex. And the other value is just insane for a music file.

Example of a file for which I get this message:
$ file 01\ Ill\ Ray\ (The\ King).m4a
01 Ill Ray (The King).m4a: ISO Media, Apple iTunes ALAC/AAC-LC (.M4A) Audio

Details about this file:
<Media id=“237196” duration=“219568” audioChannels=“2” audioCodec=“aac” container=“mp4” optimizedForStreaming=“1” audioProfile=“lc” has64bitOffsets=“0”>
<Part accessible=“1” exists=“1” id=“237283” key="/library/parts/237283/1628619030/file.m4a" duration=“219568” file="/Volumes/Music/Tunes/Kasabian/For Crying Out Loud/01 Ill Ray (The King).m4a" size=“7822666” audioProfile=“lc” container=“mp4” has64bitOffsets=“0” hasThumbnail=“1” optimizedForStreaming=“1”>
<Stream id=“56288” streamType=“2” selected=“1” default=“1” codec=“aac” index=“0” channels=“2” bitrate=“285” language=“English” languageTag=“en” languageCode=“eng” albumGain="-11.28" albumPeak=“1.137101” albumRange=“9.722818” audioChannelLayout=“stereo” endRamp="-47.07 0.12;-39.57 0.62;-29.25 1.32;-23.43 1.62;-20.58 1.82;-17.90 2.02;-13.14 2.32;-9.99 2.42;-6.02 2.52;-2.53 2.62;0.34 2.72;5.21 2.92;7.62 3.02;" gain="-11.28" loudness="-7.44" lra=“6.32” peak=“1.137101” profile=“lc” samplingRate=“44100” startRamp="-6.81 0.00;-2.90 0.10;0.06 0.40;3.13 1.00;6.16 15.20;" streamIdentifier=“1” displayTitle=“AAC (English Stereo)” extendedDisplayTitle=“AAC (English Stereo)”>
<Stream id=“56300” key="/library/streams/56300" streamType=“4” codec=“lrc” format=“lrc” minLines=“3” provider=“com.plexapp.agents.lyricfind” timed=“1” displayTitle=“LRC (External)” extendedDisplayTitle=“LRC (External)”> </Stream>
<Stream id=“56301” key="/library/streams/56301" streamType=“4” codec=“txt” format=“txt” provider=“com.plexapp.agents.lyricfind” displayTitle=“TXT (External)” extendedDisplayTitle=“TXT (External)”> </Stream>
</Part>
</Media>

I assume there is something wrong with Transcode, who’s incorrectly computing the bandwidth requirement to play the music. And I guess this needs to be reviewed/corrected by the plex support team. But I have no clue how I can report this issue to the plex team.

2

I have exactely the same issue. It seems to occur with FLAC files and especially when replacing an existing MP3 with a FLAC version in the Plex library.

3

Hi,

In the meantime, I have found the details how to report an issue to plex. I will do that this w-e.

And I also did some more investigations and found a work around: In the remote access settings, putting “internet upload speed” to 0 (which means no limit) and “limit remote stream bitrate” to original allows to avoid the issue; of course, there’s no limitation on upload anymore (which can be another issue for some of us).
But that confirms the issue is indeed with incorrect bandwidth req info used by plex

2 Likes
4

Awesome, thank you! Putting the “internet upload speed” to 0 solves the problem in Sonos! I also upgraded to Plex Beta 1.24.1.4931 before, but this did not solve the issue in Sonos. Thanks again!

5

Hey fellows, thanks for the tip, defining an internet upload speed to zero also fixed my playback issue from Sonos app with Plex (ver. 1.24.4.5081), you rock @Benoit1 :hugs:

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