My logs are on the above post if that is what you are looking for.
I am looking for a sample of the file which (re)creates the problem.
What I’ll do here is invoke the debugger and see where the code doesn’t like it.
That’s what I give to the transcoder team (point them in a direction)
If you can create a 1-2 minute sample file (other videos section) and that file also shows the 121 error – Perfect.
All I’ll need is a link to where I can download that sample file.
Did a 3minute and 6 minute neither reproduced the error. Trying a 20 minute
@ChuckPa so no it seems if I break up the file it will not re-create the issue. I created another library called Other. If i play the full movie it will re-create the issue.
If you have an FTP site I could just put that on there if you would like.
Hey sorry for the late response. Out for the holidays, got sick and finals.
I can grab a sample for you tomorrow night and see if it errors for me.
Thank you. Anything which will definitively cough it up and as short as possible (for all involved) is perfect
If the snippet I grabbed from the original file doesn’t error on me do you still want me to send it to you?
I have the same issues as the others where the errors don’t show up when I play a snippet of the file. I’ll be producing longer videos to see when it will begin to error.
I have a suggestion if you’re willing
-
Run
tail -F 'Plex Media Server.log' | grep 121
( Watch for when the ‘121’ error occurs. ) -
Now start playback.
-
When the error occurs, note the time index in the movie.
-
With FFMPEG cut out a snipped however use
-ss=HH:MM:SSto skip forward in the file until about 60 seconds prior. -
Now, play the new offset snippet and see if it also creates 121.
If it does not then we know the error is cummulative
If it does generate a 121, we now have the perfect sample.
I’ve tried everything I can think of and it still won’t throw that code unless I’m playing the original file. I even split the file where the first file was 99% of the movie and it still didn’t error out. However, whenever I play the original file it errors. So strange.
Is this where I suggest you stop using TrueHD? 
LOL
I’ll get on it and get a sample for them… even if the whole file.
Haha seems like the best suggestion at this point!
You said you were able to recreate the error with PMS on Ubuntu. Would that help the engineers locate the issue?
JUST had an idea. 
Run MKVtoolnix, strip out the audio track only. (you get a MKA)
Let me have that please and I’ll do my thing with it (add just enough video to make PMS happy.
I unselected everything but the TrueHD audio codec. Is this how correct? I’ve been using MKVToolnix, but I’ve never stripped the audio from a video before. Let me know if this is what you are looking for.
I stripped the entire audio track and played it through PMS. I kept close watch of the logs and it still didn’t throw the error. Do you still want me to send you the audio track?
What that now tells me is it’s a audio / video sync issue.
How long does that file run (the full file) ?
1 hour and 28 minutes.
How did you listen to 88 minutes over a 6 minute period?
I didn’t listen to the entire track, I just listened in the areas where I know the error was showing up in the movie.
IF you play the whole movie … and skip to that known portion … it fails ???
This is really sounding like an audio/video sync problem … which is what error 121 describes
