Server Version#:1.41.7.9749
Player Version#:5.91
This issue may have started with earlier versions of PMS but this is what I have currently.
All mkv’s with a TrueHD audio will no longer play that particular audio track with the clients (LG C1 - 03.52.50 & C3 - 23.20.69) exiting with the error:-
Conversion failed. The transcoder exited due to an error.
The same files will play just fine to:-
Android devices running the 2025.15 version so it’s not that the transcoder can’t deal with the track itself - transcodes to Opus.
Chrome browser on Windows 11 - transcodes to AAC.
Plex for Windows - where it simply direct plays.
Anyone else seeing this (have I missed others posts maybe) ?
Interestingly there is a post stating that this PMS version now transcodes HD audio to android versions whereas before it didn’t - so maybe changes are linked somehow?
That’s completely unrelated to my issue and it’s never going to work - LG only allow TrueHD to pass thru from HDMI inputs - no onboard app is ever likely to work.
If you read a bit harder - the issue here is that TrueHD audio doesn’t get transcoded - the app just throws an error and stops.
Yes exactly → TrueHD does not get transcoded
The usual simple solution for Plex would be, when a device does not support that output, to transcode or primarily if available choose another audio track with same language
Until a very recent version this worked with no issues at all. All TrueHD content transcoded just fine. Your original response is going on about passthru and now you’re talking about transcoding - it’s one or the other. Not both.
