Ideally, TrueHD should be transcoded to a supported 5.1 or 7.1 format. However, there are many things that could influence Plex’s transcoding choice, including TV settings, Plex Android TV app settings, and Emotiva MC1 settings.
What version of the Plex Android TV app is on the Sony?
Update to the latest available version, 8.29.1 or 8.30.0 if you are receiving beta releases.
In the Plex Android TV app:
- Set passthrough = HDMI
- Enable network logging
- Note the URL to retrieve logs in the lower right corner of the settings screen
Play a video with Dolby Digital (AC3) 5.1 audio for 15 - 20 seconds. Does the MC-1 indicate it is receiving Dolby Digital audio?
Play a video with TrueHD audio for 15 - 20 seconds. What is displayed on the MC-1 front panel during playback?
Stop playback. Do not exit the Plex Android TV app.
Retrieve the Plex Android TV app logs (Retrieving Android TV Logs).
- Go to http://tv_ip_address:32500/logging (the URL in the corner of the settings screen)
- Save the web page as a text file and attach it to the thread. Drag it into the message window. It will attach at the cursor location.
Retrieve the Plex Server Logs via Settings → Server_Name → Troubleshooting. Attach the entire ZIP file to the thread.
