TV show turning off TV

Hey all,

Having this strange issue where I will be watching a tv show that I’ve downloaded from my PC, and when I try to skip ahead to a certain point in the movie, Plex will crash and turn off my Samsung tv?

Not sure what’s going on? Hope someone can help.

Cheers
Dan

I’d have to agree with you on that

I suppose anything is possible but If any app on your tv is causing the tv to shut off, I’m afraid you might be looking at a problem with the tv itself

I’ve had many apps crash but the only result is getting kicked back out to the android or tv home screen

You could post your server logs if you can reproduce the problem but I think that might only tell you why Plex is crashing (hopefully)

Yeah that makes sense, so the same thing happens if I use Samsung smart view to cast from my PC to the Samsung tv.

I will have to do some more research and reach out to Samsung and explain the issue.

Thanks for you’re reply though appreciate it.

I have the same issue except the screen goes black or it crashes altogether. I just have to get out of the Plex app and go back in it and it’ll play for about another half an hour ever since the update last week and I know there was an update for android also but nothing for a Samsung television as of yet.

Found a workaround to fix the tv from crashing.

I converted the mkv file to MP4 using handbrake and that worked on all devices.

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